Hi Neville
Apologies again for the delay with your order, I am aware you have spoken with one of our team and they sent a replacement item within 24 hours.
So sorry again about the initial error with the courier but glad we got it sorted quickly for you.
Thanks Lauren
“Tradefit supply very good product at a very competitive price.
Delivery is normally very fast. Generally next day.
My last order however had a discrepancy.
I ordered 8 pairs of hinges. However the order was mismatched and I had 3 pairs that were of a thinner grade.
I phoned the next day to attempt to rectify,
Unfortunately there was no stock to send replacements.
I’m still in limbo , ,,,
As there isn’t an indication of when replacement hinges will be available so I have a complete set.
I have to hang 5 doors in the same location- so all the hinges obviously need to match.
So at present I don’t want start this job- so until I have a complete set of hinges I will have to wait.
…….”
Hi Robert
Thank you for your review, and I am so sorry to read there was an issue.
I have been trying to get hold of you this week to explain and get it sorted for you, I have tried to call a few times. I have left a voicemail with my details for you to come back to me when you have a moment. I would be more than happy to get it resolved with some correct replacements.
Thanks Lauren
