“Doorstop was delivered prompted, and a nice little bag of sweets inside. However the door stop itself had this weird bit of plastic which points down seemingly in to the floor. no explanation of how the product is meant to work - do you cut the plastic bit off? Do you drill a hole for the pointy plastic bit. Haven't yet fitted them as can't work it out.”
Hi,
Thanks for your message. Apologies for the delay in responding to this. We apologise that the product and fitting information was not clear in this instance.
For this product, you will need to drill 2 fixing holes. One for the screw fixing and the other for the rubber piece. This will stop the product from rotating when in place.
Please do let us know at sales@tradefit.uk if you are not happy with the products / it wasn't suitable and we can arrange a refund for you.
We hope that this will help resolve the issue and that this will not prevent you from using tradefit in the future.
Kind regards,
tradefit
“I found the site easy to navigate, I really wasn’t sure what I wanted for a project that was in my head, but I found the products displayed helped me to form a coherent plan and the prices were very reasonable.
And after all that, when I realised I had over ordered , customer services didn’t hesitate to enable me to return the extra items, and issued a refund immediately.
I have been very impressed.
I certainly would recommend Tradefit, not least because browsing whilst sitting on my sofa is infinitely better than traipsing around the huge d.i.y. Stores, trying to find stock and staff!,”
