“I had a technical question related to a particular item of ironmongery to match new with existing. You were knowledgeable and of great assistance. When a problem arose you sorted it out quickly and without a fuss or charge.”
“There was a long delay in getting the product and I had to call several times to chase it up as there was no communication telling why it was delayed also when I did call I was told it would be a few more days but nothing came .. when it did arrive it was perfect for the job and I would buy again and tell others”
Hi Samantha
I am so sorry about the delay and lack of communication. It really is not our normal level of service.
I have reviewed your account and the notes state that someone did try to call and emailed you regarding the delay as soon as you ordered and so apologies if the email maybe went to your spam folder.
I am glad the product was perfect for your job. I also hope in future you get to experience our normal speedy service.
Thanks Lauren
