Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Town & Country Law Reviews

4.6 Rating 318 Reviews
91 %
of reviewers recommend Town & Country Law
Company Reviews Metrics Info
4.6
Based on 318 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Read Town & Country Law Reviews

About Town & Country Law:

Welcome to Town & Country Law - The Estate Planning Specialists. At Town & Country Law, we pride ourselves on both our professionalism and expertise in an array of legal services, all of which we can provide to clients throughout England & Wales, with offices in Lincoln, Uttoxeter, Stamford, Leeds and Newcastle.
​
We believe our efficient legal services are unrivalled in the country, something we have taken great care to achieve. As such, we can offer legal advice for both businesses and personal matters, and as well as the solicitors we use being SRA regulated, we also instruct Barristers and QCs too.

The services we offer include:
​
* Wills
* Trusts
* Lasting Powers of Attorney
* Inheritance Tax Planning
* Care Home Fees Planning with Will Trusts
* Funeral Plans
* Document Storage
* Probate Services - by the TCL Trust Corporation
* Professional Executorship Services - by the TCL Trust Corporation
* Professional Trustee Services - by the TCL Trust Corporation
​​
Our ethos is that a high quality legal service has friendly and approachable lawyers at its heart. That’s why at Town and Country Law, we’ll work closely with you to build a great working relationship that’ll see you receive practical solutions to your unique requirements.
​
All of our advice is insured up to £2,500,000 per client. In addition, Town & Country Law is a college accredited by City & Guilds to provide nationally recognised legal qualifications to individuals both privately and through business. To find out more, simply contact us today.

Visit Website

Phone:

01522 282600

Email:

hello@townandcountrylaw.co.uk

Location:

Building A The Point, Weaver Road, Lincoln
Lincoln
LN6 3QN

Write Your review

Tell us how Town & Country Law made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ray Bishop
Verified Reviewer
“I was first approached at my local Wickes store and made arrangements for the rep to visit our home.Rep turned up on time and was very helpful (Kurt Paull). I am afraid everything went downhill after that the only time anything happened was when I phoned them and was fobbed off with yet another excuse.Eventually the wills arrived on 24th April after yet another call by me.The first meeting was on 12th Nov so it took 5 1/2 months for 2 simple wills. Will never use again and would not recommend to anyone else.”
Helpful Report
G Gunter
Verified Buyer
“Town and Country took our money over four months ago for a simple will and power of attorney. They then returned incorrect paperwork to us and entirely failed to follow this up. Their first excuse for the delays was the first Covid lockdown, which was before they accepted our business, and then the Royal Mail were the follow-up excuse. We are still waiting, with gradually diminishing hope. Lorna at Customer Service is friendly enough, but it takes more than this to deliver an acceptable level of service.”
Helpful Report
J Matthews
Unverified Reviewer
“Took two months for the paperwork to arrive, happened to be the day after I complained!! Had to let my daughter look at the paperwork as it involves her and to make sure she was happy with what we wanted to do. Then covid19 hit did not do anything for a while then sent them an email as I had a few quires no reply to my email after a week then sent a letter still no reply. Would not recommend this company customer service is zero.”
Helpful Report
After speaking to you this morning it is now apparent that the emails you have been sending are to an incorrect email address and that is why you received the bounce back email notification. Regardless though, I have offered to speed up the process by coming to see you personally and have also offered you free LPA's too. Thanks. James
Lomax
Unverified Reviewer
“We were approached in a supermarket and accepted the offer of a consultation. Having given our details we awaited a call to arrange the meet but nothing was forthcoming. I called the office as a courtesy to remind them we were wanting to discuss issues and to put things in place. Again no communication. I’ve kinda lost faith in their ability now if they cannot even show the courtesy of returning any calls. Not very professional in my opinion.”
Helpful Report
Hi, I am very sorry that you were not called back. Could you please private message me with the specific office you called and your contact number and I will look in to this immediately. Thank you.
Christine And Philip Whay
Unverified Reviewer
“We have found no fault with either James or Jessica . They have both been very helpful. However, we were thinking of also taking out lasting power of attorney for us both but in view of it being a year since we agreed to a family trust and have still not received it, we will give it a miss.”
Helpful Report
Graham Lovatt
Unverified Reviewer
“Introduced to Town & Country law at Lincolnshire Show in 2019. Agreed with them to put my property into trust. Nice rep visited our house and we also agreed for Town & Country to include a new will with the trust. Total cost £2890. I have had numerous phone calls and emails with T & C law to find out progress with our Trust and Will. The will has been completed. Also informed the documents for our Trust where submitted to council in January and the time to process these docs is not in the control of T & C Law. Spoke with Local council this morning ( 10 June 2020) and they informed me that on the 3rd June 2020 they received our TR1 documents, which we signed in Oct 2019, and will have to wait now for processing. From my experience if you want something doing a.s.a.p. go to another law firm. Nice people but VERY poor service/action.”
Helpful Report
Dear Mr Lovatt, Good to speak with you earlier today and apologies for the delay in receiving your documents. As mentioned, your Wills and LPA's are complete. Whilst we have also completed the Trust, we await the registration of this document at the Land Registry. All documents were sent off when we received them. The document was sent to the centralised LR office and from there the document was then processed by that department and sent to their Hull office. The land registry is not a part of our business and unfortunately we have no control over them. Had it not been for a pandemic, I'm certain you would have received your documents by now. However, for obvious reasons things have been delayed. I have added some free services to your account this morning and promised to call you again with an update as soon as I know more. Kind regards, James
Mr & Mrs McLuckie
Verified Reviewer
“A frustrating experience, even allowing for the extra issues during the Covid epidemic. We were keen to arrange very simple wills and LPAs with this company. The interview was fine, but then everything slowed down. Worse, both LPAs were returned by the public guardian as incomplete. 9 months later we are restarting this part of the process because it wasn't checked thoroughly.”
Helpful Report
Martin Payne
Verified Buyer
“Very bad experience with getting the names of our children right. We corrected, yet corrections have again been ignored which is sloppy and worrying for legal oversight - not professional.”
Helpful Report
Denise
Unverified Reviewer
“From start to finish all the work was completed in a quick and professional manner”
Helpful Report
Janet Beecher
Unverified Reviewer
“They don't use Solicitors so Legal Ombudsman cannot help with problems. Cost over £2000 despite their adverts. 20 months later still not received Will despite saying it was urgent. Continually incorrect. Person died before completion of paperwork. No communications from them for months, have to phone them and never speak to same person. Dreadful firm.”
Helpful Report
Mrs P Morris
Verified Buyer
“I paid just under 3k for my Will and POA on 6th December 2021. The paperwork came through but full of spelling mistakes. They got sent back, and revised ones arrived. The will documents came later but still spelling mistakes. So May 2022 I sent them back regarding the errors. Nothing happened, my file was probably left in a drawer somewhere. I got in touch in October, nothing happened. Again I got in touch in January 2023. Apparently I didn't sign a document. Well I sent it back and highlighted the fact that my name was wrong. Communication is bad. My file has been sitting on somebody's desk for over 8 months. Not good.”
Helpful Report
Dear Mrs P Morris. We are sorry about your experience and sincerely apologise for the typo errors. We have now put everything right for you, a director has visited your home at a weekend and helped you and the family sign off all the documentation correctly and he gathered all the required Identification documents. We have processed the Lasting Power of Attorney documents, paid the registration fees and sent those to the Office of the Public Guardian. The sign of a good company is a company that put things right for their clients if things do not go to plan. In this case we have gone above and beyond to help. As a gesture of good will we have also compensated you financially for the delays, some of which were beyond our control. Kind Regards, Town & Country Law
Margaret Piper
Verified Buyer
“After a bit of a hiccup I was totally shocked and surprised with the care and consideration I was given, every effort by James Scotney to accommodate my needs in handling my paperwork for my will and p.o.a. After buttering me up trying very hard to please me, I am still waiting, a letter was supposed to be sent to sign and five weeks still no letter, I do not get any info on updates, not even a courtesy call. I can not say I would recommend this Law firm.”
Helpful Report
Andy Mosby
Verified Reviewer
“Once they took my parents money two years of dodged calls errors and LIES, the stress my mother has been put under due to this company is unacceptable, unfortunately my father past away two years after signing up I say unfortunately because they lost his Will and have not completed the trust all this my parents paid them to do. Time for the ombudsman I’ll update this review with the findings. Oh and be careful of the positive reviews on here I’ve an email from a director asking my mother to change her review to positive.”
Helpful Report
Andrew Best
Unverified Reviewer
“Originally contacted in September 2022 and first correspondence received on 3rd October 2022. It is now 16th March 2023 and still have not received Lasting Poer of Attorney, Trustee Resolution or Wills for myself and my wife. Two phone calls have resulted in same response - extremely busy and sourced to outside agency. All monies have been paid up front for a very poor service. How much longer have I to wait?”
Helpful Report
Mr & Mrs Palmer
Verified Reviewer
“We purchased a Trust, 4 x LPA’s and a Will. Very happy with the initial consultation and the service from start to finish was excellent with good communication throughout. Given everything that we had purchased there was obviously a lot of legal paperwork to go through. Very pleased to learn that this company also offer free draft appointments where everything is explained in plain English. Thank you Kay for your time and patience and to the rest of the legal team for your help and support. Very pleased.”
Helpful Report
Mrs Wilson
Unverified Reviewer
“Thank you to Town & Country Law for my new Will and LPA's. Kirsty and Kay were great! Thanks again. Mrs A Wilson”
Helpful Report
Why?
Unverified Reviewer
“Had our money 4 months ago to write a Will for me and my husband. Still no wills. At this rate we will be dead and intestate. Pull your fingers out!”
Helpful Report
Marion Voss
Verified Reviewer
“Had Certificate of Estate Protection plan in force….contacted after Husband passed away…..was given entirely wrong information…..have now consulted a different Company…..had to write off original £500 paid to get plan. I also have a Plan in my name……again £500 to be written off. Had we followed instructions regarding estate would have bee another£1000 worst off as we didn’t need to do what was instructed!!!!! No confidence whatsoever in this Company.”
Helpful Report
Paul Bycraft
Verified Reviewer
“Had rep come round in Oct 2023 Paid for mirror wills now Jan 2024 Still haven't received anything phoned beginning Dec 2023 they said theywould get paperwork in post phoned today 4th Jan 2024 Told me they were putting in post today so we will se”
Helpful Report
Tim,& Kim Bowring
Unverified Reviewer
“We instructed ypur company To write our will Get power of attourney Set up a trust for our propety. We have documents to sigh and send .we have done that Repeated phone calls have revieled nothing. My numder 07745963057.”
Helpful Report
Town & Country Law is rated 4.6 based on 318 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request