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Tottington Motor Company Reviews

4.9 Rating 233 Reviews

98 %

of reviewers recommend Tottington Motor Company

Company Reviews

4.9

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tottington Motor Company:

Tottington Motor Company a family run business, established for over 40 years has always over 60 quality used vehicles always in stock including a range of automatic vehicles, with the majority of our stock with one previous owner.

Our growing customer base is built up from our loyal customer base, recommendations and reviews you’ll read here because we believe in quality, customer care and attention to detail.

All our vehicles are sold with a full service and MOT and we welcome our customers to come back 6 months later for a free 88 point check.

Since 1970, Tottington Motor Company (or Totty Motors as it’s affectionately known) has been supplying Bury, Tottington, Bolton, Rochdale, Ramsbottom & Manchester as a whole with quality used vehicles and competitive finance packages to our customers.

Our state-of-the-art onsite workshop offering several classes of MOT’s, Service, repairs and free tyre fittings offers a half price MOT when a full service is carried out. Our work comes with a 12 months parts and labour guarantee. As well as this, our workshop offers a free courtesy car and offer a pick-up and drop-off service within 7 miles.

TMC Leisure, the sister company of Tottington Motor Company stocks a vast range of leisure vehicles including teardrop trailers, caravans, motorhomes. TMC Leisure are the UK & Ireland sole concessionaires for Caretta Caravans, the largest Roller Team & Sun Living by Adria dealership in the North and continues to build partnerships with key motorhome manufacturers including Auto-Trail Tribute. Auto-Trail Tribute will be introduced the TMC Leisure range in February 2019.

TMC Leisure holds open days on a regular basis and offer a try before you buy scheme.

Visit Website

Phone:

01204 882211

Email:

sales@tottingtonmotorcompany.co.uk

Location:

35-38 Eton Business Park, Bury Road, Radcliffe
Manchester
M262ZS

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Tottington Motor Company 5 star review on 7th July 2019

Tottington Motor Company 5 star review on 8th May 2019

Tottington Motor Company 5 star review on 14th February 2019

Tottington Motor Company 4 star review on 21st January 2019

Tottington Motor Company 5 star review on 20th January 2019

Tottington Motor Company 5 star review on 30th November 2018

Tottington Motor Company 5 star review on 30th November 2018

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and great motorhomes, our 5th time using TMC”

“Very easy booking process, clean vehicles, friendly staff, Shelly was really helpful and knowledgeable, will use again in the very near future 5 stars.”

“Excellent Motorhome…virtually brand new…can’t fault. This is our third hire and would hire again.”

“Very happy with our dealings with all members of the staff. Though we were delayed for 2years due to COVID we were kept updated at all times.”

“Although the motor home was lovely and very clean it wasn't the one we'd booked which had been given to someone else in error. This meant that there were only 4 seatbelts instead of the 6 we needed so 2 of our party had to travel separately costing us another £150 in fuel.”

Thank you for taking the time to place a review Mr Menzies, I would like to respond as follows: It is correct that you had originally made a booking with us for the Marco Polo with an automatic transmission, as you are no doubt aware and as we discussed with you the manufacturer was not able to deliver several new motorhomes that we had ordered for season 22. We did of course offer the options of another motorhome with a similar layout or a refund, you chose to opt for the Garda motorhome. I have investigated with the team and have been advised that on the day of collection you had been issued with a very similar motorhome, the Autotrail C72 as opposed to the Autotrail C73, I understand from the team that this was an error on our part and I sincerely apologise to you. As soon as the error was noted I understand that we made contact and as you had already set off on your journey you confirmed that you were happy with the new motorhome issued to you upon collection and there was no requirement to change it over. I note your comment in terms of the number of seatbelts and the additional fuel as persons had to travel separately, we are somewhat confused by this as upon checking the booking documentation you have stated the number of persons in the party was 3/4 adults. I can confirm that the motorhome issued to you had a total of 4 seatbelts and as such matched your booking documentation, we see no reason as to why you have now advised that 6 persons needed to travel in the motorhome! I am informed that the motorhome has been returned with some damage, this was pointed out to you yesterday upon your return and I will be in contact with you under separate cover early next week when I have the repair costings. Thank you for choosing TMC for your most recent motorhome hire, we do appreciate your feedback. Kind regards Jason Mawdsley Managing Director

“Great service from the team, bought two cars from them before, quick turnaround on my service and MOT, would definitely recommend them.”

“Excellent service! Lovely staff and very friendly!”

“Great service, friendly staff and the camper van was in great condition.”

“Fantastic campervan, polite and helpful staff.. definitely use again”

“10/10 in every respect. Quality, cleanliness, hire process, handover, collection, return. All impeccable.”

“Great service as always when hiring a transit van.”

“Poor service”

Public Reply Sent to mark@copelandgroup.co.uk Thank you for leaving your review of our business Mr Middleton, albeit disappointing to read I would like to respond as follows. I have enclosed the e mail I sent to you on the 27th of January 22. Thank you for you your patience whilst I fully investigated your complaint, I have now concluded my investigation and would like to respond as follows. I understand that you have owned the motorhome since July 2020 and at the time of purchase it was mechanically sound, from listening to the call recordings it appears that since July 2020 you have had the mass air flow meter and timing belt changed with another garage, you had reported to us that the engine was smoking excessively and asked that we take a look at this in addition to the base vehicle and habitation service. The technician carried out a diagnostic report which in turn advised that the vehicles mass air flow meter had failed and Jonathan advised you that this would need to be changed, you had advised that this had been changed along with the timing belt and since this work had been completed by another garage the engine has never been the same and it has smoked excessively. Given the background information that you have now kindly shared with us, our suggestion in the first instance would be to return to the original garage that you paid to complete the work, if this is not possible Jonathan suggested to you that it may be beneficial to book the motorhome into an engine specialist or a diesel specialist so further in-depth diagnostic work can be completed. We are of the opinion today that the timing belt has possibly slipped or the timing has not been setup correctly in the first instance, of course in the long-term this will only further damage the engine. I am more than happy to re-book your motorhome in for the timing belt and water pump to be replaced, my concern is that this will add considerable cost for you when you have already paid a garage to complete the work, should you wish to proceed with having the timing belt and water pump replaced then please do let me know and I will be happy to make the booking arrangements here, please be advised that the mass air flow meter may also need to be replaced. It was noted on the job sheet as requested for the habitation door to be looked at whist in with the technician for the habitation service, time was indeed spent to see if the fault could be rectified without the need to fully strip down the internal workings of the habitation door, this time was not charged for and the technician concluded after 45 minutes that the habitation door needed to be fully stripped down and it was likely that the locking mechanism would need to be replaced, our concern at this point was the availability of parts from Bessacar, obviously the failed part would need to be identified in the first instance, we would then look at the availability and cost of the replacement part and then provide you with a written repair estimate. To fully strip down the habitation door in order to provide the repair estimate would be 1.5 hours labour Mark. A starter battery test was carried out and the report was “charge/serviceable”, I am with you on this one in that we should have offered you the option to have the battery replaced, again I am happy to provide the written quotation for the starter battery to be replaced, I have not taken the liberty of doing this today as you mentioned it was being driven from here straight to another garage for the battery to be replaced, did this happen Mark? I did speak with Jonathan and to be fair he is always mindful of simply advising that a replacement is required at cost when the diagnostic was showing that the battery was serviceable. In terms of the air filter, again my own personal view is that we should have been in contact with you to give you the option, provide an estimate to drill out and replace the existing seized air box screws and advise you that there is a possibility of the airbox being damaged which in turn would need replacing, we did not do this of course which is unacceptable. I will ask that the “Gold” service sheet is forwarded to you under separate cover, this will of course detail the work that has been carried out to your motorhome. In terms of the habitation service, we advised you that the smoke alarm was out of date and needed replacing, this was the actual unit and not the battery, the gas bottle regulator was also out of date and required replacing. I do agree with you that we should have offered an estimate for these items to be replaced and I will come onto why I feel this process has failed. We do not carry out any damp repairs on site, we are not a motorhome bodyshop and we contract any damp work out to a company based in Preston, any area’s of damp reading below 15% are acceptable and you should not be concerned about, often with a reading of 20% or under we would advise to put the heating on as it is often little more than condensation due to the motorhome being stood for long periods of time. If the reading is in excess of 20% or around a window for example we would want to further check the seal of course, this may lead to a replacement seal being fitted. Again I agree with you that this should have been fully explained to you in advance of you collecting your motorhome. It was unfair that Gavin was put in this situation, by no means am I making any excuses Mark but Greg who would normally be liaising directly with you whilst your motorhome was in for the service was off and poorly with COVID, Greg fully understands the habitation service process and I am confidant that had he of been in the office the experience would have been much better and to your satisfaction, Julie or Jonathan would deal with the base vehicle service and again having listened to the phone calls I am not going to make any excuses, I fully understand why you are sat feeling that you have been treated with contempt, it is not an acceptable level of service that you have received from my business and I sincerely apologise to you.

“Wow-what can I say, a fantastic team, bought my first new Motorhome and the help I received was fantastic. I would recommend you go to them first for your requirements nothing was any bother. Ian Ridley”

“I am very happy with the purchase,people r very friendly & honest I will recommend anyone to visit this company nice people to do business.”

“Having just bought a VW Camper from TMC I can honestly say what an excellent customer service and attention to detail they have. From the first phone call to Gavin who is such a gentleman and nothing was too much trouble answering all of my questions and there were a few? How professional and genuine he was. I’m sure he is a massive credit to the company. When we collected the vehicle Greg made every effort of explaining how things work yet again nothing was to much trouble and he spent a couple of hours going over everything. He was very professional, with excellent knowledge and has an excellent way of getting things across so you understand. I would also like to say the finish of the detailing work was of the highest quality too👍. In all the years experience I have in buying vehicles this company has to be the best experience me and my wife have had, it really has a family feel and everyone we met were so friendly and courteous. If asked if I would recommend TMC I would without any doubt ⭐️⭐️⭐️⭐️⭐️ Thank you all again team we are made up with our Van Regards Allan”

“Just bought a new roller team motorhome from TMC. Great friendly and honest service from Gavin and Greg in particular. Full handover from Greg to explain how everything worked on the motorhome at your pace !.”

Thanks Rich and Jax for your 5 star review, we really appreciate it!

“Once again excellent service from Tottington Motors.No pushy salesmen,just good advice from Paul.This must be our 5th purchase from TMC.I wouldn't go anywhere else to be honest.”

Thank you Wayne for leaving us a review, we really appreciate it!

“I'm very pleased with all the help and information given, the car is everything they said it would be.”

Thank you for leaving us a 5 star review!

“Recently purchased a car from Gavin, really professional service and great aftercare. Would highly recommend this family run business.”

Thanks Jo for your 5 star review!

“We have bought our last 5 cars from the Tottington Motor Company over the last 20+ years. We always shop around before changing our car, but always go back because of the quality vehicles (reasonably priced), excellent service and after sales support. Five star!”

Thanks Sheila for leaving us a review, we really appreciate it!

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Tottington Motor Company is rated 4.9 based on 233 reviews