Tottington Motor Company Reviews

Name: Tottington Motor Company
Address: 37-38 Eton Business Park, Bury Road, Radcliffe, Manchester
Rating: 4.83

4.8 Rating 277 Reviews

97 %

of reviewers recommend Tottington Motor Company

Company Reviews

Metrics

Info

4.8

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tottington Motor Company:

Tottington Motor Company is a family run business which has been established for over 50 years. What started as a small car sales company has now evolved to provide vehicle sales, motorhome and campervan hire, as well as servicing and MOT facilities for a range of vehicles

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Phone:

01204 882211

Email:

sales@tottingtonmotorcompany.co.uk

Location:

37-38 Eton Business Park,
Bury Road,
Radcliffe
Manchester
M26 2ZS

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Tottington Motor Company 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could start this review with a ZERO star then I would! Awful, Awful, Awful, Awful would NEVER recommend. Jason Mawdsley please check across your departments of how many calls & emails I’ve made because you’ll be there a very long time! & also shocked to how your staff answer emails to a customer who’s spending this kind of money! First of all I brought a brand new motorhome from this company . At the cost of £80.000 in October 2022 The van was due for a first annual service in Jan . As I’m from Nottingham I booked the motorhome in for service . As this company are based in Manchester . I booked a two week holiday from Manchester . To tie my holiday with the service at the same time . Made sense at the time . Drop the motorhome off on route to the airport . Then to be told from the above company . That I would have to pay for 1 week storage at a cost of £75 . After paying £80k for the motorhome . Which I refused to pay on principle . And arrange to have the motorhome pick up while I was away . At the time there were a few faults with the motorhome which as now have not be dealt with . First the table clip which hold the table together and be broken . Second . Three of the interior seat were not up to standard . And need either replaced or made good . There is a couple of minor things still not resolved . We are now in June . After numerous calls emails . Etc etc . These issue have still not been sorted . If it was not for Gavin in sales who is very good . The rest are a waste of time and space. I’m surprised that you still have a business.”

Helpful Report

Posted 1 year ago

Mr Paul Burdett, I feel some truth and clarity is required here so other's reading your review can form their own opinion. It is correct that you purchased a new Rollerteam Autoroller 707 from my business in October 2022 at a cost of £71,909 plus options. I have read through all of the communication and listened to the telephone calls between yourself and my team, in the main Greg and Jay. I can see that the habitation service was overdue and when you dropped this off you advised of some additional minor snags to be looked at. It transpired that the main issue was that Diesel had been added to the fresh water system and you had advised Gavin of this when you dropped off your motorhome, you also advised that you had tried to run a cleaning agent through the system. We asked on several occasions if you had been renting out the motorhome and you failed to reply on all occasions, we can only assume that this is the case and a hirer had filled the fresh water system with Diesel. There has been damage caused which is not covered under warranty and is chargeable, we sent the enclosed to you on the 16th January 2024. Good afternoon Mr Burdette. I am writing to update you on the works on your motorhome now that we have completed. In addition, please see below a copy of your original snag list sent to me on the 8th of January 2024. Can you also please clarify if you do indeed hire out the motorhome to other parties. As you know the roller team warranty is listed as being registered under your name Paul and many claims run the risk of not being covered under warranty if it is used as a hire vehicle, and not been disclosed as a hire vehicle, please clarify. The main issue to report back is that you have diesel in your freshwater tank, which isn`t on the snag list provided by yourself Paul. Have you accidentally done this or if hired out, was it one of the hirers?. We feel that this has corroded the inner workings of the non-return valve, which is in line with the boiler, thus over time rendering the boiler unable to fill fully with the water it requires to fully fill up the internal reservoir. The repair cost for this is going to be quite substantial as many new parts are going to be required, including new boiler, water pump, pipework both hot & cold, new taps, new connections. Please advise if you wish for TMC Ltd to cost this repair for you?. Let's be mindful of the fact that this is over 12 month's from the date of collection. Your snag list is below with my comments next to each in red text. Start of sent snag list. There are not many things that need attention to .list below . Table clip seems not to be working . Looks like a spring is missing from underside, have you got this anywhere. Upholstery on one of the seat pads is not up standard .Need addressing . (I need to speak with Paul. H regarding this first) Water pump as a fault .Making a noise but no water coming through . As listed above, we feel the diesel has damaged the inner workings of the non-return valve which in turn stopped the water pump from working overtime. Passenger indicator light needs replacing . This is chargeable at £57.10Inc Vat for the part, labour is £36.00Inc Vat. We don`t carry the part in stock, please advise if you wish to order. Fault on the Panal .Not seen before which say hybird .Not seen this before . Hybrid means when using boiler on both gas & electric, therefore this panel message is correct. Fault on the door on the utility draw .As the door fell off .Need looking at .as the screws are not suitable to hold the door . This has been replaced. Fault on the main entrance door .Screw missing !. Screw replaced. Carpet fitting in the cab .Are a waste of time .Needs looking at . Replacement clips to be requested under warranty. If there any more issue will let you know .before I arrive . End of sent snag list. Paul, your motorhome is ready for collection. Please note that the habitation water system as per the above notes, needs replacing before next use. The habitation service has highlighted the below. Additional points are also written on your NCC paperwork which will be presented to you upon collection. 1. The gas bottle is just strapped around the regulator pipe work, need correct straps fitting or remove bottle. 2. Non-return valve in system is faulty. 3. Earth straps on chassis broken off, this has been repaired. 4. Diesel in the freshwater tank. 5. Smoke alarm requires batteries, we will install new. 6. Over cab fly screen is all bunched up. Advise to gently open fully, apply gentle heat with hair dryer leave for a few seconds and then attempt to close slowly to improve the shape of the fly screen. I note that none of the above is mentioned in your 1 star review! It is correct that we do not offer a motorhome storage facility, we operate a very busy site and we are clear from the outset that we do not have the space or the desire to store motorhomes. It is great to read that you feel Gavin is very good, I agree with you but I would also add that both Greg and Jay do an amazing job, they have replied back to you on every occasion in a timely manner, the fact is that adding diesel to the fresh water supply has damaged the fresh water system, this is not covered under warranty and any parts and labour to rectify this are chargeable. I note that you asked for an NCC workshop which is located closer to your home, we provided you with a list and hopefully you have located a new workshop to rectify the above and carry out the servicing of your motorhome moving forwards, given your feelings it is best if you move on and work with a new supplier Paul. Kind regards Jason Mawdsley Managing Director

Posted 1 year ago

“Had problems with motor home and service was poor, will not be returning in future”

Helpful Report

Posted 1 year ago

Good morning, We note that you have left a 1 star review under the name of "John", I have checked with the team across all departments within my business and we are not aware of any complaints, it would help if you could make contact with us on 01204 882211 so we can understand what your complaint is that has led you to leave a 1 star review. Kind regards Jason Mawdsley Managing Director

Posted 1 year ago

“We hired a motor home last September. The staff were great to deal with. The managing director was something else!!! Bed support gave way, wrong size sheet supplied, he was not interested in discussing the matter or any compensation. Definitely will not use this company again, a pity because we could not fault the staff.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review, as the Managing Director of the business I am responsible for damage re-charges, it is correct that you hired one of our luxury motorhomes in September 23 and whilst we welcome reviews we ask that they remain honest and factual, sadly yours does not. I responded to you with the following when you advised that the bottom bed sheet would not fit and the bed slats broke which we did not charge you for: I run a large fleet of motorhomes and campervans, equally we are a retail agent for the brand Rollerteam, you have claimed that the slats that pull out to make up the rear bed are inadequate and not fit for purpose, I disagree with this comment. We have retail sold a large number of Autoroller 746 and 747 motorhomes with this layout without issue, equally I run a number on our season 23 rental fleet and whilst I have seen the issue on one of the rental fleet, by the customers own admission he was overweight and as such 2 bed slats snapped, he happily paid for the damage. We have not made any charge for the damage caused to the bed slats of cupboard hinge, it was not damaged upon collection and as such you should have been charged, I made a commercial decision not to apply a damage re-charge. I use this layout all the time myself, wife and 2 children and without issue. I was made aware following your first night away that you were not satisfied with the bedding pack issued, immediately I sanctioned a request and Angela communicated to you that you could purchase a double or king size flat sheet to the value of £35.00 and we would fully re-imburse you, you failed to do this so we assume that you had been happy with the bedding supplied. As I use this layout all the time I made up the bed at the rear with the same size fitted sheet albeit a different colour as this was my own personal double sheet, the point was to demonstrate to you that it fitted. I feel that you had chosen the wrong layout for you and your wife, and you may have benefited from one of our fixed island bed models such as the Da Vinci, your booking was made online of course. I feel that your complaint has been dealt with and we have been more than fair in our approach, I will not sanction any further refunds for the reasons stated above.

Posted 1 year ago

“All promise - no follow through. We booked a VW campervan with the intention of trying before buying. We were told the hire vehicle came with various fittings so we paid £250 deposit in January for a week’s hire in April. Within one week of booking, we double checked what the van came with, ie. TV aerial and awning. We were told that it didn’t so we cancelled, as the whole purpose of the booking was to experience a van similar to what we planned to buy. We weren’t given our deposit back, even though we cancelled after just 6 days of booking. Numerous phone calls, emails and posted letters later, all of which were ignored, their official line is no refund of deposits. At no point could we speak to anyone in authority. What incredibly poor customer service to say the least. Even if a deduction had been made for the first week of booking before cancellation it would be understandable but to keep the full £250 after just 6 days of booking is unjust. What a lost opportunity too as we were serious about buying a van.”

Helpful Report

Posted 2 years ago

Hello Mr & Mrs Crowden, Thank you for taking the time to leave a review, I am afraid that your review is really not a true reflection of the service received. I am aware you attended the Manchester Motorhome & Caravan show in January 23 and from that show you made contact with our hire department. To be clear and you could see at the show by the campervans on display, none of our hire campervans or motorhomes have retractable awnings fitted, our campervans do not have a television or aerial fitted due to the space limitations and at NO point did I or any of my team advise you that our rental campervans had awnings and televisions installed. In your written communication to us of the 26th February 23 you state that at the show you were impressed with what you saw and how Harry dealt with you both. Harry did discuss the "try before you buy scheme" and as such you made a booking for April 2023. We had made it clear in all of our communication with you and also in our written terms and conditions of hire that we issued to you that the booking deposit of £250 is non-refundable, we do not hide the fact at all. Angela in our hire department took a further call from you within a few days of your booking asking us to confirm that the new VW campervan you would hire in April 23 would have fitted a retractable awning and a television with a television aerial, Angela proceeded to advise you that none of our campervan hire fleet had a retractable awning fitted or a television and aerial installed, Angela then proceeded to involve myself to see if we could assist further to meet your expectations. I use a portable television along with a exterior mounted aerial and I offered to loan to you this so you could have the television experience whilst you had our VW campervan on hire, we say to ALL customers that we are unable to guarantee a good television signal as it is area dependant of course. At this point you advised that you wish to cancel your booking, Angela had made it clear that you would loose your deposit, you then wrote to me and in your words to appeal to my sense of fairness in our customer reviews, as we have already advised you of our terms and conditions of hire from the outset and you have not liked the fact that I am unwilling to override the decision made by our very experienced rental manager you see it fit to write an inaccurate 1 star review. We are of course very happy for you to commence with the hire that you booked or for you to move the dates, should you wish to proceed with the hire then please do call our reservations team on 0161 725 5400. Kind regards Jason Mawdsley Managing Director

Posted 2 years ago

“Poor service”

Helpful Report

Posted 3 years ago

Public Reply Sent to mark@copelandgroup.co.uk Thank you for leaving your review of our business Mr Middleton, albeit disappointing to read I would like to respond as follows. I have enclosed the e mail I sent to you on the 27th of January 22. Thank you for you your patience whilst I fully investigated your complaint, I have now concluded my investigation and would like to respond as follows. I understand that you have owned the motorhome since July 2020 and at the time of purchase it was mechanically sound, from listening to the call recordings it appears that since July 2020 you have had the mass air flow meter and timing belt changed with another garage, you had reported to us that the engine was smoking excessively and asked that we take a look at this in addition to the base vehicle and habitation service. The technician carried out a diagnostic report which in turn advised that the vehicles mass air flow meter had failed and Jonathan advised you that this would need to be changed, you had advised that this had been changed along with the timing belt and since this work had been completed by another garage the engine has never been the same and it has smoked excessively. Given the background information that you have now kindly shared with us, our suggestion in the first instance would be to return to the original garage that you paid to complete the work, if this is not possible Jonathan suggested to you that it may be beneficial to book the motorhome into an engine specialist or a diesel specialist so further in-depth diagnostic work can be completed. We are of the opinion today that the timing belt has possibly slipped or the timing has not been setup correctly in the first instance, of course in the long-term this will only further damage the engine. I am more than happy to re-book your motorhome in for the timing belt and water pump to be replaced, my concern is that this will add considerable cost for you when you have already paid a garage to complete the work, should you wish to proceed with having the timing belt and water pump replaced then please do let me know and I will be happy to make the booking arrangements here, please be advised that the mass air flow meter may also need to be replaced. It was noted on the job sheet as requested for the habitation door to be looked at whist in with the technician for the habitation service, time was indeed spent to see if the fault could be rectified without the need to fully strip down the internal workings of the habitation door, this time was not charged for and the technician concluded after 45 minutes that the habitation door needed to be fully stripped down and it was likely that the locking mechanism would need to be replaced, our concern at this point was the availability of parts from Bessacar, obviously the failed part would need to be identified in the first instance, we would then look at the availability and cost of the replacement part and then provide you with a written repair estimate. To fully strip down the habitation door in order to provide the repair estimate would be 1.5 hours labour Mark. A starter battery test was carried out and the report was “charge/serviceable”, I am with you on this one in that we should have offered you the option to have the battery replaced, again I am happy to provide the written quotation for the starter battery to be replaced, I have not taken the liberty of doing this today as you mentioned it was being driven from here straight to another garage for the battery to be replaced, did this happen Mark? I did speak with Jonathan and to be fair he is always mindful of simply advising that a replacement is required at cost when the diagnostic was showing that the battery was serviceable. In terms of the air filter, again my own personal view is that we should have been in contact with you to give you the option, provide an estimate to drill out and replace the existing seized air box screws and advise you that there is a possibility of the airbox being damaged which in turn would need replacing, we did not do this of course which is unacceptable. I will ask that the “Gold” service sheet is forwarded to you under separate cover, this will of course detail the work that has been carried out to your motorhome. In terms of the habitation service, we advised you that the smoke alarm was out of date and needed replacing, this was the actual unit and not the battery, the gas bottle regulator was also out of date and required replacing. I do agree with you that we should have offered an estimate for these items to be replaced and I will come onto why I feel this process has failed. We do not carry out any damp repairs on site, we are not a motorhome bodyshop and we contract any damp work out to a company based in Preston, any area’s of damp reading below 15% are acceptable and you should not be concerned about, often with a reading of 20% or under we would advise to put the heating on as it is often little more than condensation due to the motorhome being stood for long periods of time. If the reading is in excess of 20% or around a window for example we would want to further check the seal of course, this may lead to a replacement seal being fitted. Again I agree with you that this should have been fully explained to you in advance of you collecting your motorhome. It was unfair that Gavin was put in this situation, by no means am I making any excuses Mark but Greg who would normally be liaising directly with you whilst your motorhome was in for the service was off and poorly with COVID, Greg fully understands the habitation service process and I am confidant that had he of been in the office the experience would have been much better and to your satisfaction, Julie or Jonathan would deal with the base vehicle service and again having listened to the phone calls I am not going to make any excuses, I fully understand why you are sat feeling that you have been treated with contempt, it is not an acceptable level of service that you have received from my business and I sincerely apologise to you.

Posted 3 years ago

“Everything was wrong. Provided me with a quote for £800 to fix a part. Took it elsewhere and he fixed for £80. Poor customer service and blamed it on my age and lack of experience when they slapped me with the price. Wouldn’t trust, just salesmen our to get your money. Wouldn’t recommend”

Helpful Report

Posted 6 years ago

Callum, We welcome reviews, all that we ask is that they are truthful and indeed factual, sadly yours is not. The car was booked in for a diagnostic test and report, our technicians completed this and reported back to you our findings. At the point of collection you asked me to discount the £50.00 charge as you claimed to have no money, the price for the diagnostic had been clear and transparent from the outset and I refused to discount the price. From this point on you persisted to advise that unless we discounted the price you and your family would not use our service and maintenance department again, I declined and stand by my decision. I explained to you on several occasions that you cannot go through life expecting to have work completed for nothing. As for the quotation for the work required, this is indeed correct and accurate, the fact of the matter is that you have had a temporary repair completed or so you claim for £80, I asked you for sight of an invoice and you did not have one, this suggests to me that you have not even had a temporary repair completed. I will leave people to form their own decision when reading your review and my response. Jason Mawdsley Managing Director

Posted 6 years ago

Tottington Motor Company is rated 4.8 based on 277 reviews