Tottington Motor Company Reviews

Name: Tottington Motor Company
Address: 35-38 Eton Business Park, Bury Road, Radcliffe, Manchester
Rating: 4.86

4.9 Rating 233 Reviews

98 %

of reviewers recommend Tottington Motor Company

Company Reviews

Metrics

Info

4.9

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tottington Motor Company:

Tottington Motor Company a family run business, established for over 40 years has always over 60 quality used vehicles always in stock including a range of automatic vehicles, with the majority of our stock with one previous owner.

Our growing customer base is built up from our loyal customer base, recommendations and reviews you’ll read here because we believe in quality, customer care and attention to detail.

All our vehicles are sold with a full service and MOT and we welcome our customers to come back 6 months later for a free 88 point check.

Since 1970, Tottington Motor Company (or Totty Motors as it’s affectionately known) has been supplying Bury, Tottington, Bolton, Rochdale, Ramsbottom & Manchester as a whole with quality used vehicles and competitive finance packages to our customers.

Our state-of-the-art onsite workshop offering several classes of MOT’s, Service, repairs and free tyre fittings offers a half price MOT when a full service is carried out. Our work comes with a 12 months parts and labour guarantee. As well as this, our workshop offers a free courtesy car and offer a pick-up and drop-off service within 7 miles.

TMC Leisure, the sister company of Tottington Motor Company stocks a vast range of leisure vehicles including teardrop trailers, caravans, motorhomes. TMC Leisure are the UK & Ireland sole concessionaires for Caretta Caravans, the largest Roller Team & Sun Living by Adria dealership in the North and continues to build partnerships with key motorhome manufacturers including Auto-Trail Tribute. Auto-Trail Tribute will be introduced the TMC Leisure range in February 2019.

TMC Leisure holds open days on a regular basis and offer a try before you buy scheme.

Visit Website

Phone:

01204 882211

Email:

sales@tottingtonmotorcompany.co.uk

Location:

35-38 Eton Business Park, Bury Road, Radcliffe
Manchester
M262ZS

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Tottington Motor Company 5 star review on 7th July 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We hired a motor home last September. The staff were great to deal with. The managing director was something else!!! Bed support gave way, wrong size sheet supplied, he was not interested in discussing the matter or any compensation. Definitely will not use this company again, a pity because we could not fault the staff.”

Helpful Report

Thank you for taking the time to write your review, as the Managing Director of the business I am responsible for damage re-charges, it is correct that you hired one of our luxury motorhomes in September 23 and whilst we welcome reviews we ask that they remain honest and factual, sadly yours does not. I responded to you with the following when you advised that the bottom bed sheet would not fit and the bed slats broke which we did not charge you for: I run a large fleet of motorhomes and campervans, equally we are a retail agent for the brand Rollerteam, you have claimed that the slats that pull out to make up the rear bed are inadequate and not fit for purpose, I disagree with this comment. We have retail sold a large number of Autoroller 746 and 747 motorhomes with this layout without issue, equally I run a number on our season 23 rental fleet and whilst I have seen the issue on one of the rental fleet, by the customers own admission he was overweight and as such 2 bed slats snapped, he happily paid for the damage. We have not made any charge for the damage caused to the bed slats of cupboard hinge, it was not damaged upon collection and as such you should have been charged, I made a commercial decision not to apply a damage re-charge. I use this layout all the time myself, wife and 2 children and without issue. I was made aware following your first night away that you were not satisfied with the bedding pack issued, immediately I sanctioned a request and Angela communicated to you that you could purchase a double or king size flat sheet to the value of £35.00 and we would fully re-imburse you, you failed to do this so we assume that you had been happy with the bedding supplied. As I use this layout all the time I made up the bed at the rear with the same size fitted sheet albeit a different colour as this was my own personal double sheet, the point was to demonstrate to you that it fitted. I feel that you had chosen the wrong layout for you and your wife, and you may have benefited from one of our fixed island bed models such as the Da Vinci, your booking was made online of course. I feel that your complaint has been dealt with and we have been more than fair in our approach, I will not sanction any further refunds for the reasons stated above.

“All promise - no follow through. We booked a VW campervan with the intention of trying before buying. We were told the hire vehicle came with various fittings so we paid £250 deposit in January for a week’s hire in April. Within one week of booking, we double checked what the van came with, ie. TV aerial and awning. We were told that it didn’t so we cancelled, as the whole purpose of the booking was to experience a van similar to what we planned to buy. We weren’t given our deposit back, even though we cancelled after just 6 days of booking. Numerous phone calls, emails and posted letters later, all of which were ignored, their official line is no refund of deposits. At no point could we speak to anyone in authority. What incredibly poor customer service to say the least. Even if a deduction had been made for the first week of booking before cancellation it would be understandable but to keep the full £250 after just 6 days of booking is unjust. What a lost opportunity too as we were serious about buying a van.”

Helpful Report

Hello Mr & Mrs Crowden, Thank you for taking the time to leave a review, I am afraid that your review is really not a true reflection of the service received. I am aware you attended the Manchester Motorhome & Caravan show in January 23 and from that show you made contact with our hire department. To be clear and you could see at the show by the campervans on display, none of our hire campervans or motorhomes have retractable awnings fitted, our campervans do not have a television or aerial fitted due to the space limitations and at NO point did I or any of my team advise you that our rental campervans had awnings and televisions installed. In your written communication to us of the 26th February 23 you state that at the show you were impressed with what you saw and how Harry dealt with you both. Harry did discuss the "try before you buy scheme" and as such you made a booking for April 2023. We had made it clear in all of our communication with you and also in our written terms and conditions of hire that we issued to you that the booking deposit of £250 is non-refundable, we do not hide the fact at all. Angela in our hire department took a further call from you within a few days of your booking asking us to confirm that the new VW campervan you would hire in April 23 would have fitted a retractable awning and a television with a television aerial, Angela proceeded to advise you that none of our campervan hire fleet had a retractable awning fitted or a television and aerial installed, Angela then proceeded to involve myself to see if we could assist further to meet your expectations. I use a portable television along with a exterior mounted aerial and I offered to loan to you this so you could have the television experience whilst you had our VW campervan on hire, we say to ALL customers that we are unable to guarantee a good television signal as it is area dependant of course. At this point you advised that you wish to cancel your booking, Angela had made it clear that you would loose your deposit, you then wrote to me and in your words to appeal to my sense of fairness in our customer reviews, as we have already advised you of our terms and conditions of hire from the outset and you have not liked the fact that I am unwilling to override the decision made by our very experienced rental manager you see it fit to write an inaccurate 1 star review. We are of course very happy for you to commence with the hire that you booked or for you to move the dates, should you wish to proceed with the hire then please do call our reservations team on 0161 725 5400. Kind regards Jason Mawdsley Managing Director

“Poor service”

Helpful Report

Public Reply Sent to mark@copelandgroup.co.uk Thank you for leaving your review of our business Mr Middleton, albeit disappointing to read I would like to respond as follows. I have enclosed the e mail I sent to you on the 27th of January 22. Thank you for you your patience whilst I fully investigated your complaint, I have now concluded my investigation and would like to respond as follows. I understand that you have owned the motorhome since July 2020 and at the time of purchase it was mechanically sound, from listening to the call recordings it appears that since July 2020 you have had the mass air flow meter and timing belt changed with another garage, you had reported to us that the engine was smoking excessively and asked that we take a look at this in addition to the base vehicle and habitation service. The technician carried out a diagnostic report which in turn advised that the vehicles mass air flow meter had failed and Jonathan advised you that this would need to be changed, you had advised that this had been changed along with the timing belt and since this work had been completed by another garage the engine has never been the same and it has smoked excessively. Given the background information that you have now kindly shared with us, our suggestion in the first instance would be to return to the original garage that you paid to complete the work, if this is not possible Jonathan suggested to you that it may be beneficial to book the motorhome into an engine specialist or a diesel specialist so further in-depth diagnostic work can be completed. We are of the opinion today that the timing belt has possibly slipped or the timing has not been setup correctly in the first instance, of course in the long-term this will only further damage the engine. I am more than happy to re-book your motorhome in for the timing belt and water pump to be replaced, my concern is that this will add considerable cost for you when you have already paid a garage to complete the work, should you wish to proceed with having the timing belt and water pump replaced then please do let me know and I will be happy to make the booking arrangements here, please be advised that the mass air flow meter may also need to be replaced. It was noted on the job sheet as requested for the habitation door to be looked at whist in with the technician for the habitation service, time was indeed spent to see if the fault could be rectified without the need to fully strip down the internal workings of the habitation door, this time was not charged for and the technician concluded after 45 minutes that the habitation door needed to be fully stripped down and it was likely that the locking mechanism would need to be replaced, our concern at this point was the availability of parts from Bessacar, obviously the failed part would need to be identified in the first instance, we would then look at the availability and cost of the replacement part and then provide you with a written repair estimate. To fully strip down the habitation door in order to provide the repair estimate would be 1.5 hours labour Mark. A starter battery test was carried out and the report was “charge/serviceable”, I am with you on this one in that we should have offered you the option to have the battery replaced, again I am happy to provide the written quotation for the starter battery to be replaced, I have not taken the liberty of doing this today as you mentioned it was being driven from here straight to another garage for the battery to be replaced, did this happen Mark? I did speak with Jonathan and to be fair he is always mindful of simply advising that a replacement is required at cost when the diagnostic was showing that the battery was serviceable. In terms of the air filter, again my own personal view is that we should have been in contact with you to give you the option, provide an estimate to drill out and replace the existing seized air box screws and advise you that there is a possibility of the airbox being damaged which in turn would need replacing, we did not do this of course which is unacceptable. I will ask that the “Gold” service sheet is forwarded to you under separate cover, this will of course detail the work that has been carried out to your motorhome. In terms of the habitation service, we advised you that the smoke alarm was out of date and needed replacing, this was the actual unit and not the battery, the gas bottle regulator was also out of date and required replacing. I do agree with you that we should have offered an estimate for these items to be replaced and I will come onto why I feel this process has failed. We do not carry out any damp repairs on site, we are not a motorhome bodyshop and we contract any damp work out to a company based in Preston, any area’s of damp reading below 15% are acceptable and you should not be concerned about, often with a reading of 20% or under we would advise to put the heating on as it is often little more than condensation due to the motorhome being stood for long periods of time. If the reading is in excess of 20% or around a window for example we would want to further check the seal of course, this may lead to a replacement seal being fitted. Again I agree with you that this should have been fully explained to you in advance of you collecting your motorhome. It was unfair that Gavin was put in this situation, by no means am I making any excuses Mark but Greg who would normally be liaising directly with you whilst your motorhome was in for the service was off and poorly with COVID, Greg fully understands the habitation service process and I am confidant that had he of been in the office the experience would have been much better and to your satisfaction, Julie or Jonathan would deal with the base vehicle service and again having listened to the phone calls I am not going to make any excuses, I fully understand why you are sat feeling that you have been treated with contempt, it is not an acceptable level of service that you have received from my business and I sincerely apologise to you.

“Everything was wrong. Provided me with a quote for £800 to fix a part. Took it elsewhere and he fixed for £80. Poor customer service and blamed it on my age and lack of experience when they slapped me with the price. Wouldn’t trust, just salesmen our to get your money. Wouldn’t recommend”

Helpful Report

Callum, We welcome reviews, all that we ask is that they are truthful and indeed factual, sadly yours is not. The car was booked in for a diagnostic test and report, our technicians completed this and reported back to you our findings. At the point of collection you asked me to discount the £50.00 charge as you claimed to have no money, the price for the diagnostic had been clear and transparent from the outset and I refused to discount the price. From this point on you persisted to advise that unless we discounted the price you and your family would not use our service and maintenance department again, I declined and stand by my decision. I explained to you on several occasions that you cannot go through life expecting to have work completed for nothing. As for the quotation for the work required, this is indeed correct and accurate, the fact of the matter is that you have had a temporary repair completed or so you claim for £80, I asked you for sight of an invoice and you did not have one, this suggests to me that you have not even had a temporary repair completed. I will leave people to form their own decision when reading your review and my response. Jason Mawdsley Managing Director

Tottington Motor Company is rated 4.9 based on 233 reviews