Tottington Motor Company Reviews

Name: Tottington Motor Company
Address: 37-38 Eton Business Park, Bury Road, Radcliffe, Manchester
Rating: 4.83

4.8 Rating 277 Reviews

97 %

of reviewers recommend Tottington Motor Company

Company Reviews

Metrics

Info

4.8

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tottington Motor Company:

Tottington Motor Company is a family run business which has been established for over 50 years. What started as a small car sales company has now evolved to provide vehicle sales, motorhome and campervan hire, as well as servicing and MOT facilities for a range of vehicles

Visit Website

Phone:

01204 882211

Email:

sales@tottingtonmotorcompany.co.uk

Location:

37-38 Eton Business Park,
Bury Road,
Radcliffe
Manchester
M26 2ZS

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Tottington Motor Company 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could start this review with a ZERO star then I would! Awful, Awful, Awful, Awful would NEVER recommend. Jason Mawdsley please check across your departments of how many calls & emails I’ve made because you’ll be there a very long time! & also shocked to how your staff answer emails to a customer who’s spending this kind of money! First of all I brought a brand new motorhome from this company . At the cost of £80.000 in October 2022 The van was due for a first annual service in Jan . As I’m from Nottingham I booked the motorhome in for service . As this company are based in Manchester . I booked a two week holiday from Manchester . To tie my holiday with the service at the same time . Made sense at the time . Drop the motorhome off on route to the airport . Then to be told from the above company . That I would have to pay for 1 week storage at a cost of £75 . After paying £80k for the motorhome . Which I refused to pay on principle . And arrange to have the motorhome pick up while I was away . At the time there were a few faults with the motorhome which as now have not be dealt with . First the table clip which hold the table together and be broken . Second . Three of the interior seat were not up to standard . And need either replaced or made good . There is a couple of minor things still not resolved . We are now in June . After numerous calls emails . Etc etc . These issue have still not been sorted . If it was not for Gavin in sales who is very good . The rest are a waste of time and space. I’m surprised that you still have a business.”

Helpful Report

Posted 1 year ago

Mr Paul Burdett, I feel some truth and clarity is required here so other's reading your review can form their own opinion. It is correct that you purchased a new Rollerteam Autoroller 707 from my business in October 2022 at a cost of £71,909 plus options. I have read through all of the communication and listened to the telephone calls between yourself and my team, in the main Greg and Jay. I can see that the habitation service was overdue and when you dropped this off you advised of some additional minor snags to be looked at. It transpired that the main issue was that Diesel had been added to the fresh water system and you had advised Gavin of this when you dropped off your motorhome, you also advised that you had tried to run a cleaning agent through the system. We asked on several occasions if you had been renting out the motorhome and you failed to reply on all occasions, we can only assume that this is the case and a hirer had filled the fresh water system with Diesel. There has been damage caused which is not covered under warranty and is chargeable, we sent the enclosed to you on the 16th January 2024. Good afternoon Mr Burdette. I am writing to update you on the works on your motorhome now that we have completed. In addition, please see below a copy of your original snag list sent to me on the 8th of January 2024. Can you also please clarify if you do indeed hire out the motorhome to other parties. As you know the roller team warranty is listed as being registered under your name Paul and many claims run the risk of not being covered under warranty if it is used as a hire vehicle, and not been disclosed as a hire vehicle, please clarify. The main issue to report back is that you have diesel in your freshwater tank, which isn`t on the snag list provided by yourself Paul. Have you accidentally done this or if hired out, was it one of the hirers?. We feel that this has corroded the inner workings of the non-return valve, which is in line with the boiler, thus over time rendering the boiler unable to fill fully with the water it requires to fully fill up the internal reservoir. The repair cost for this is going to be quite substantial as many new parts are going to be required, including new boiler, water pump, pipework both hot & cold, new taps, new connections. Please advise if you wish for TMC Ltd to cost this repair for you?. Let's be mindful of the fact that this is over 12 month's from the date of collection. Your snag list is below with my comments next to each in red text. Start of sent snag list. There are not many things that need attention to .list below . Table clip seems not to be working . Looks like a spring is missing from underside, have you got this anywhere. Upholstery on one of the seat pads is not up standard .Need addressing . (I need to speak with Paul. H regarding this first) Water pump as a fault .Making a noise but no water coming through . As listed above, we feel the diesel has damaged the inner workings of the non-return valve which in turn stopped the water pump from working overtime. Passenger indicator light needs replacing . This is chargeable at £57.10Inc Vat for the part, labour is £36.00Inc Vat. We don`t carry the part in stock, please advise if you wish to order. Fault on the Panal .Not seen before which say hybird .Not seen this before . Hybrid means when using boiler on both gas & electric, therefore this panel message is correct. Fault on the door on the utility draw .As the door fell off .Need looking at .as the screws are not suitable to hold the door . This has been replaced. Fault on the main entrance door .Screw missing !. Screw replaced. Carpet fitting in the cab .Are a waste of time .Needs looking at . Replacement clips to be requested under warranty. If there any more issue will let you know .before I arrive . End of sent snag list. Paul, your motorhome is ready for collection. Please note that the habitation water system as per the above notes, needs replacing before next use. The habitation service has highlighted the below. Additional points are also written on your NCC paperwork which will be presented to you upon collection. 1. The gas bottle is just strapped around the regulator pipe work, need correct straps fitting or remove bottle. 2. Non-return valve in system is faulty. 3. Earth straps on chassis broken off, this has been repaired. 4. Diesel in the freshwater tank. 5. Smoke alarm requires batteries, we will install new. 6. Over cab fly screen is all bunched up. Advise to gently open fully, apply gentle heat with hair dryer leave for a few seconds and then attempt to close slowly to improve the shape of the fly screen. I note that none of the above is mentioned in your 1 star review! It is correct that we do not offer a motorhome storage facility, we operate a very busy site and we are clear from the outset that we do not have the space or the desire to store motorhomes. It is great to read that you feel Gavin is very good, I agree with you but I would also add that both Greg and Jay do an amazing job, they have replied back to you on every occasion in a timely manner, the fact is that adding diesel to the fresh water supply has damaged the fresh water system, this is not covered under warranty and any parts and labour to rectify this are chargeable. I note that you asked for an NCC workshop which is located closer to your home, we provided you with a list and hopefully you have located a new workshop to rectify the above and carry out the servicing of your motorhome moving forwards, given your feelings it is best if you move on and work with a new supplier Paul. Kind regards Jason Mawdsley Managing Director

Posted 1 year ago

“Service from looking to purchase can’t fault . Slight problem was soon put right by very helpful after service. Would recommend 100%”

Helpful Report

Posted 1 year ago

“Had problems with motor home and service was poor, will not be returning in future”

Helpful Report

Posted 1 year ago

Good morning, We note that you have left a 1 star review under the name of "John", I have checked with the team across all departments within my business and we are not aware of any complaints, it would help if you could make contact with us on 01204 882211 so we can understand what your complaint is that has led you to leave a 1 star review. Kind regards Jason Mawdsley Managing Director

Posted 1 year ago

“Excellent service. Serviced and MOT'd in a very timely manner. Upon collection we was met by a very friendly member of staff who explained the work that was carried out. Very happy with the price we paid for both the sevice and MOT.”

Helpful Report

Posted 1 year ago

“As (slightly nervous!) first time campervan buyers, we can happily recommend Tottington Motor Company. From the outset TMC impressed us with their professionalism and ease of doing business with. Very relaxed initial viewing, given plenty of time and space to view the van on our own, but friendly and helpful staff always available and happy to answer any questions. No high pressure sell, & plenty of free coffee! On handover day, a member of the team collected us from the train station, and Gavin took us through the handover, answering all our questions and never rushing things. Throughout the whole process we were made to feel very comfortable and most importantly confident that we had chosen the right vehicle and company. Very satisfied and happy campers!”

Helpful Report

Posted 1 year ago

“Service, MOT and habitation check for my motorhome done for the first time here. Customer service and work carried out were all excellent. Lots of expert advice too. Very happy to give a strong recommendation for this company.”

Helpful Report

Posted 1 year ago

“This local garage is a reliable business I return to year on year. I only speak to Julie the receptionist once a year to book my car in for an MOT and service but she is so helpful and friendly. This time Craig the mechanic picked my car up and dropped it back to my door . Not only did he derive it and MOT it, he cleaned it and gave me sound advice about my car. Price wise very competitive. Book a full yearly service and get your MOT half price. Would highly recommend to any lady who has no idea about cars! My car is a 2015 small car and I know it’s in good hands!”

Helpful Report

Posted 1 year ago

“Family have been using this company to buy cars and service cars for decades. Thank you to you all for your expertise and friendly service. You're like family now. Best wishes to you all for Christmas and the New Year.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review and continued custom over the years. We wish you a Happy New Year from all team.

Posted 1 year ago

“Excellent customer service, made my 🚙 hire easy, very quick & simple to arrange”

Helpful Report

Posted 1 year ago

Thank you for your review, we are pleased that you are happy with the service that we provided.

Posted 1 year ago

“Third time I have taken my Motorhome for MOT and service here and as always brilliant service form a very friendly team. Tottington are my go to team. Keep it up,”

Helpful Report

Posted 1 year ago

Thank you for your review and ongoing custom.

Posted 1 year ago

“We hired a motor home last September. The staff were great to deal with. The managing director was something else!!! Bed support gave way, wrong size sheet supplied, he was not interested in discussing the matter or any compensation. Definitely will not use this company again, a pity because we could not fault the staff.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review, as the Managing Director of the business I am responsible for damage re-charges, it is correct that you hired one of our luxury motorhomes in September 23 and whilst we welcome reviews we ask that they remain honest and factual, sadly yours does not. I responded to you with the following when you advised that the bottom bed sheet would not fit and the bed slats broke which we did not charge you for: I run a large fleet of motorhomes and campervans, equally we are a retail agent for the brand Rollerteam, you have claimed that the slats that pull out to make up the rear bed are inadequate and not fit for purpose, I disagree with this comment. We have retail sold a large number of Autoroller 746 and 747 motorhomes with this layout without issue, equally I run a number on our season 23 rental fleet and whilst I have seen the issue on one of the rental fleet, by the customers own admission he was overweight and as such 2 bed slats snapped, he happily paid for the damage. We have not made any charge for the damage caused to the bed slats of cupboard hinge, it was not damaged upon collection and as such you should have been charged, I made a commercial decision not to apply a damage re-charge. I use this layout all the time myself, wife and 2 children and without issue. I was made aware following your first night away that you were not satisfied with the bedding pack issued, immediately I sanctioned a request and Angela communicated to you that you could purchase a double or king size flat sheet to the value of £35.00 and we would fully re-imburse you, you failed to do this so we assume that you had been happy with the bedding supplied. As I use this layout all the time I made up the bed at the rear with the same size fitted sheet albeit a different colour as this was my own personal double sheet, the point was to demonstrate to you that it fitted. I feel that you had chosen the wrong layout for you and your wife, and you may have benefited from one of our fixed island bed models such as the Da Vinci, your booking was made online of course. I feel that your complaint has been dealt with and we have been more than fair in our approach, I will not sanction any further refunds for the reasons stated above.

Posted 1 year ago

“Excellent rental service, hired from them previously and would definitely recommend. Staff really helpful and friendly. A* company Thanks everyone 👍”

Helpful Report

Posted 1 year ago

Thank you for your review, your feedback and custom is much appreciated.

Posted 1 year ago

“Excellent service and great price for the campervan we bought. Really good after service too. I’ve recommended them to family members too.”

Helpful Report

Posted 1 year ago

Thank you for your review and recommendation, we hope you enjoy your travels in your campervan.

Posted 1 year ago

“First time I've used this garage. And I will definitely use it again. Nice friendly and helpful staff Thank you for your quick turn around.”

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Posted 1 year ago

Thank you for your review, we look forward to seeing you again.

Posted 1 year ago

“Had a full service and MOT. Can't fault anything. Excellent customer service, good price, great communication.”

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Posted 1 year ago

Thank you for your review, we are grateful for your feedback.

Posted 1 year ago

“Excellent fast and friendly service over the phone. Met a last minute order for a van after another company cancelled last minute, and it worked out cheaper too! Van was almost brand new and super clean, easy to collect and take back. Would absolutely use again.”

Helpful Report

Posted 1 year ago

Thank you Andrew, we are pleased that you were happy with the service that we provided. We hope to see you again soon.

Posted 1 year ago

“Reasonable price for hire, van was in immaculate condition at pick up. Service was outstanding throughout- would definitely hire again from TMC. Thankyou”

Helpful Report

Posted 1 year ago

Thank you for your review and custom, it is much appreciated.

Posted 1 year ago

“What a great company to deal with, just bought my first ever Motorhome and was a very pleasant experience. Harry and rest of the staff really took care of us.”

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Posted 1 year ago

Thank you Lee, we do hope you enjoy your travels.

Posted 1 year ago

“Hired a long wheelbase sprinter for 2 days. Very easy booking system and Emma was very pleasant to work with. Great value for money for a 72 plate vehicle. Thoroughly recommended.”

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Posted 1 year ago

“Just part exchanged our Caravan and purchased a new VW Ashton 94 Campervan, well pleased with the van .The whole process worked really well,no pushy sales and staff were very friendly and informative.Big shout to Harry Melling.”

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Posted 1 year ago

Tottington Motor Company is rated 4.8 based on 277 reviews