“Ordered some items and selected overnight shipping option, not noticing the items I purchased were not eligible for overnight shipping. The next business day, Greg refunded the overnight shipping charges, and promptly e-mailed. Great customer service!”
“I live over 1,500 miles away. I ordered an anemone and 6 different types of coral everything arrived thriving with life and color! 10 out of 10 star experience and will definitely be buying with them again!”
“Ad says “free overnight shipping.” My tank was down entirely so every hour mattered. Ordered on a Friday and received on Tuesday. Not even close to “overnight!””
Thank you for reaching out, and I’m sorry for the frustration this has caused. I’d like to clarify the situation: your order was shipped using FedEx Priority Overnight, which is our standard for overnight shipping. However, since the order was placed at 6 PM after our business hours on Friday, it was processed on the next business day, which was Monday, for delivery on Tuesday.
If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and thank you for your feedback.
“Amazing customer support, supper fast shipping, and maybe the best packaging I have ever seen, just be ready to catch the beans before you get your stuff out.”
“My first time ordering dry goods from TSA, the items were promptly shipped out to me. I will for sure buy dry goods from TSA again when the need arises.”
“I’ve ordered coral from a handful of online stores and none even come close to the quality and care that TSA shows in shipping their coral. My goni’s arrived with little to no stress and were opening within an hour or two of putting them in my tank. The Duncan we ordered came with 3 heads instead of one, a nice little surprise. I’ll be doing my orders exclusively through them from now on”
