“Shipping and packaging were good. Corals came in nice and colorful. Soon as I put them in the tank they opened up. Tsa even gave me a free frag. Highly recommend”
“Fast shipment. I found two additional credit card transactions (withdraw and refund), which made me wonder what was going on,,,, Is there any "help desk" type assistance available to make adjustments of setting? More precise guide in the manual would be helpful.....”
“I have made many purchases fromTSA and have always been happy. Not so with my last order, but reached out to them and they took immediate action. I will continue to purchase from TSA and recommend them to fellow reefers.”
“Absolutely, hands down, the best. Sales personnel are knowledgeable and friendly. I was able to get all the hardware I needed for my reef tank in one fell swoop.
I can't recommend this company highly enough.”
“This was my first time ordering online and the only knowledge i had from ordering online was youtube- so here are my thoughts!
1) they package it so well. They fill the box with peanuts, all corals have a plastic dixie cup shield around it to protect it, everything gets double bagged to prevent spills, they dont use rubber bands to close the bag they use metal bands.
2) i ordered the small corals but the zoas i ordered had between 5-6 polyps
3) corals arrived alive and are fully open now.
4) definitely have to dip them. I did get stuff out of the coral. But i dipped them and double rinsed them and havent noticed anything bad in tank.
5) the coloring is awesome on the zoas, im. Ery pleased with their coloring!
I will definitely be ordering from this company again!
Apparently i made a mistake by not clicking the delivery date at checkout, but customer service reached out to me the next business day and had it shipped out immediately.”
“I recently ordered a bunch of Zoanthids and one showed up unacceptable. I don’t think anyone would have paid for that frag. It’s not much of a frag. Pen tip coral at best and can’t make it out .
I also bought a bobble tip Anenome for a great price and then received an email, the day it was supposed to arrive, saying you couldn’t include it and refunded my money and the other corals were arriving that same day. Cause is that it was too sick, but not sure about that. Another tsa aquatics purple cap showed up bleaching and has lost all its color. Day 3 or four now. So experience is so so.
I bought a torch and hammer corals and they look awesome. So it’s hit and miss.
I had to reorder a purple cap because no one else has that color. I should have called for a replacement but I don’t want the hassle, maybe I will
Another order was supposed to be included with another and never got shipped out. I had to call them so that they would fulfill it.
Over all not the best experience with tsa. So not sure where I can trust 100%. I’ll need to find something local so I can see why I’ll get”
“Received the delivery. Very healthy specimen. However, it's seriously overpriced and priced inconsistently ( ex, Mind melt acropora frags were very similiar but priced $200 different?). Honestly, I would rather deal with local sellers. If you can lower the price and waive the shipping fee, customers are more likely to purchase. Thank you.”
How are prices so different for the Mind Meld? It all has to do with the size of the frags and how nice and detailed the grafting and striations are. Your frag was smaller and not as nice as the normal frags we sell which is why the price is reduced. These rare grafted frags take a very long time to replicate and reproduce which is why they are so expensive. It's not just something you can walk into a local store and buy. As far as free shipping, we already eat the cost of shipping a lot. Most packages cost us $40-$60 our cost to ship FedEx Priority Overnight which is the most expensive method but best. Thank you for your order and I hope this explains things for you.
“I cannot speak highly enough of Frank, and the rest of the Top Shelf Aquatics sales team. The customer service is world class, and the quality of the corals/fish speaks for themselves. I met a lot of the team at Reefapalooza Orlando this year, and they took a budding, over excited reefer under their wing. Since that day, I have only bought my corals direct from TSA, and I couldnt be happier. Incredible products, amazing customer service, and they are doing really cool things for the hobby in general.”
“I was so impressed withmy first order from Top Shelf Aquatics. I have purchased from 2 other sites previously but will only purchase here going forward. The quality was much better and the pricing was the same or less at TSA. The speed of delivery was better than the other sites as well. I purchased 5 corals and the size and health of these corals appeared to be so much better than what i have recived in th epast from other sites. I am going t order more soon and will likely join their Reef Membership.”
“I exclusively work with Frank at top shelf aquatics since I live in DC.
I trust him to be my eyes and he consistently knocks it out of the park with the most beautiful corals I have ever seen. We have gotten to know one another and he knows exactly what I want and more importantly what I should have in order to make my reef tank spectacular. It is an absolute pleasure to work with them. Let me also mention that the packaging and shipping is unparalleled.”
