Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.03

4.0 Rating 587 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

Visit Website

Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

Write Your review

Tell us how Arnold Laver made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Arnold Laver 4 star review on 3rd February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products, prices and people. I’ve used Arnold Laver Sheffield for a couple of year. Always find what I need. If there’s a problem, they fix it in a friendly and speedy way. Would definitely recommend them. Excellent!”

Helpful Report

Posted 2 weeks ago

“1st rate service. Very quick response to my enquiry and really helpful and friendly advice from Kerry, the Customer Service Manager.”

Helpful Report

Posted 2 weeks ago

“Guys were promt engaging and extremely helpful.”

Helpful Report

Posted 5 months ago

“Tip top service, responsive, very helpful in guiding through the right amount of material needed. Once ordered timber delivered on time, and all for a great price.”

Helpful Report

Posted 6 months ago

“Not exactly what I ordered Past experience with timberworld online orders have by enlarge been fine, however last experience not so well they sent standard 18mmMdf instead of 18mm mr Mdf although they agreed replace or refund, they insisted that the Mdf was correct and that Medite have stopped dying the mr which distinguishes it from the cheaper brown Mdf I then contacted Medite and asked if this was true they said no,MR Mdf it’s still green in the middle.went back to timberworld/ Arnold laver Oldbury who now say that it kronospan that’s why it’s not green that’s also not true as I’ve had kronospan MR the brown mr and green this stuff was not kronospan MR besides kronospan is cheaper this wasn’t They then sent me a warehouse image of pack which had v313 sprayed on the stack as if that suppose to prove it’s authenticity. The product code however blurred image from what I can make out the codes does not match what’s on my invoice the density of Mr Mdf is very different from the standard brown stuff this definitely was not MR mdf. I have used mr caberwood Medite and kronospan in the past this was not MR Mdf And it’s cost me more in a delivery charge as I have to now order from elsewhere as they will not refund my delivery cost even in partial. I will in future think twice before ordering from them again. Furthermore I used a discount code that timberworld sent me by email After placing order they telephoned me and tried to charge it as outstanding balance I explained it was discount code so they did follow through with order but I now wonder if they intentionally sent the standard Mdf as that is cheaper which would in turn negate any benefits of discount.”

Helpful Report

Posted 2 years ago

“Quick delivery. Would recommend it.”

Helpful Report

Posted 2 years ago

Hi Jaroslaw, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Hi Malcom, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team

Posted 2 years ago

“Guys very helpful. Happy to buy from again.”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“First time using Timberworld and I would say it was a pleasure to deal with them, very helpful in placing my order and when I pick up my order from their premises very cheerful to help.... will be using them again in the future..”

Helpful Report

Posted 2 years ago

Hi Davey, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“Easy to order on website Very good customer service Very good delivery and very pleasant driver All in all very good experience - recommended”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team

Posted 2 years ago

“Excellent service. Will use again.”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team

Posted 2 years ago

“Always a great stock in store speedy friendly service from the glenrothes branch”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“I bought some timber on the 2nd August and, after several emails to the company asking where it was, I received a reply almost a month later, saying it had been delivered. As I think I would have noticed if piles of timber had turned up on my doorstep, I rang Timberworld to confirm that no, it hadn't been delivered. It turned out that the timber had been sent to another address 14.9 miles away (different village/different postcode). This, in itself, was really annoying, but I accept that mistakes happen! But it has been almost a week and the refund still has been processed. I have sent a couple of emails to Timberworld regarding this but I'm now being ghosted. I honestly don't know what to do to get my money back, and I'm having to look into my legal options. It's a headache I could without, and I will certainly never buy from this awful company again.”

Helpful Report

Posted 2 years ago

Hi Clemency, We appreciate you taking the time to give us your feedback. I’d like to extend an apology to you, as our service didn’t hit the high standards we set and your feedback will be used to help improve our service. Kindly note that our management is investigating your case with your local branch and we will be in touch with an update as soon as possible. Please accept my sincerely apologise for any inconvenience this may have caused you. Regards, The Timberworld Team

Posted 2 years ago

“I have used Timberworld previously and this time was the same as before. Friendly, fast and efficient service from all at the Inverness branch from warehouse staff to delivery driver. Timber quality is of a consistently high standard. I would recommend and use again.”

Helpful Report

Posted 2 years ago

Hi Adrian, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“With the ease of ordering and fast delivery, I will definitely be using Timberworld again”

Helpful Report

Posted 2 years ago

Hi James, Thank you for your review, we appreciate you taking the time to give us your feedback. We hope to see you again soon. Regards, The Timberworld Team

Posted 2 years ago

“Order arrived on time. Driver helpful.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your review, we appreciate you taking the time to give us your feedback. We hope to see you again soon. Regards, The Timberworld Team

Posted 2 years ago

“Quick delivery and very friendly and helpful staff. A+++”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team

Posted 2 years ago

“It was cheap, and for some reason some extra cuts got delivered. But there were a lot of properly bendy bananas considering it was c16. Fortunately was just doing an outbuilding with a steel roof, not a nice garden office.”

Helpful Report

Posted 2 years ago

Hi Stuart, We appreciate you taking the time to give us your feedback. Your feedback will be used to help improve our service. If you wish to send us some pictures of the items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 2 years ago

“Easy to deal with. Good communication regarding order. Arrived on the day promised. Delivery driver was polite and very much a help in offloading timber. Best of all their price could not be beaten. Thanks”

Helpful Report

Posted 2 years ago

Hi Sean, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“Never got a delivery date just turned up while I was out so driver had to unload on his own ☹️”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for your review, we appreciate you taking the time to give us your feedback. We would like to sincerely apologise for any inconvenience this may have caused you. Your feedback will be used to help improve our service. Regards, The Timberworld Team

Posted 2 years ago

Arnold Laver is rated 4.0 based on 587 reviews