“Superb personal service from The House Shop! Nothing was too much trouble. They kept us updated all the way. Highly recommended!
Great tenancy agreement. The House Shop certainly places customer service as a high priority as this is clearly evident! I hope other companies learn from them!”
“stupid site I only want to get rid of your ads...irritating pop ups and completely useless ads for properties not remotely near where I was looking for.
This is as bad as it gets and please could you get off my e-mail?”
Hi Jo, please call us on 0800 048 8910. We would really like to understand the issue and help. Sophie
“Very good tenant referencing service for a landlord. Call in and ask for Alex if you're a new customer. Alex does as much as possible for me, explains all of their services to make sure I'm prepared for incoming tenants, not salesy, just no nonsense and more than happy to chat with you. I look forward to using TheHouseShop again.”
“Very disappointed. I'm looking to buy my first home. Found my dream flat only to find out it doesn't exist/wasn't for sale. Customer service was poor and I got the same automated response 3 times despite asking different things. Got advised to call the estate agent directly, who had not only never heard of the house shop but said the last property they had of that description sold over 7months ago. Used live chat-was again advised to contact the agent despite explaining I had already called and the property was only listed on the house shop and nowhere else. I have since found several other properties on the site that I liked-all of which are no longer available and some still listed despite selling over a year ago. Will not use again and would not reccomend. There is no point advertising or searching through hundreds of outdated properties.”
“The staff are the assets of this company. When I first phoned, I spoke to Alex, who was extremely supportive. Then I phoned back to speak and his colleague (Unfortunately I don't remember his name) answered the phone and was also willing to help. It is amazing how much support you get from The House Shop., I would recommend this service anytime. I had support to guide me to understand the website.
It is amazing that you can list for free here even when you do pay for extra features, it is good price for what you get. I hope the House Shop keeps up this standard. I am very pleased.”
“I have spoken to customer service regarding my adverts for to let my property and excellent service. I think this is the best service as they check for owners and also professional registered landlord with NLA so guarantee for tenants. It would be good that if there was an association like NLA for tenants such as National Teanants Association to benefits tenants by NLA or Thehouseshop.”
“Hi I was entering a new room to let and got stuck, I rang the 0800 number and Alex spent some 10 minutes sorting out the problem. He also helped me enter my NLA membership details and arranged for the new ad to be given priority listing. Thank you.”
“I found a fantastic studio flat for the price I was looking for on the website and I got a reply on the same day from the private landlord. We arranged a viewing and sealed the deal straight after. thank you!”
“I found the advertising process simple, and actually spoke with a member of the team during the verification process. There's the ability to edit an advert at any point, and I can already see I have had lots of views which is great.”