TH March & Co. Limited Reviews

Name: TH March & Co. Limited
Rating: 4.92

4.9 Rating 362 Reviews

99 %

of reviewers recommend TH March & Co. Limited

4.9

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service from Charlotte who dealt with my claim. Always a pleasure to dealt with this company. Would definitely recommend TH March”

Helpful Report

Posted 2 years ago

Dear Mrs Brooker It is so pleasing for us that you always find it a pleasure to deal with our organisation and it's great to hear you found the claim service wonderful. Thank you for taking the time to write a 5 star review and for kindly recommending us. Kind regards Nat at THM

Posted 2 years ago

“Great company and helpful staff”

Helpful Report

Posted 2 years ago

Dear Emily It's fantastic to hear that you think we are a great company, thank you! It's good to hear you find our staff helpful. That's what we are here for and we certainly aim to provide this service every time. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 2 years ago

“Wonderful customer support”

Helpful Report

Posted 2 years ago

Dear Andrea Thank you for taking the time to write a 5 star review about your experience with TH March. It's a pleasure to hear you found our support wonderful. Kind regards Nat at THM

Posted 2 years ago

“Claim was handled professionally and swiftly as always. I do not even look at other insurers as I am totally satisfied with the service I always receive from TH March”

Helpful Report

Posted 2 years ago

Dear Lynn It is such a pleasure to hear a customer telling us they always receive such a high level of service from us, and great to hear you found your claim was handled professionally and swiftly as always. The team certainly try hard to provide this exceptional service at all times. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 2 years ago

“Fantastic insurance company. It's the first time we've ever had to claim on insurance, and we'd heard so many horror stories from friends and family, that we expected the worst. However, the whole process with TH March was straight forward, and pain free, plus the claim was processed exceptionally quickly. We picked up the replacement item this afternoon and we feel so happy once again. Would highly recommend TH March to anyone, and will definitely use their services again in the future.”

Helpful Report

Posted 2 years ago

Dear Ryan It is so great to hear your story about your claim experience, albeit we are sorry that you've had to experience your first time making an insurance claim. We are pleased to be able to prove that making a claim certainly need not be a horror story (!), and that you found the whole process straightforward, pain-free, and quick. It's heartwarming to hear a customer saying they were made to feel happy again. Thank you for taking the time to write a 5 star review about the claim service, and for kindly recommending us. Kind regards Nat at THM

Posted 2 years ago

“Fantastic service and cannot recommend highly enough.”

Helpful Report

Posted 2 years ago

Dear Dan It's great to hear our customers reporting back about the fantastic service. Thank you for saying that you cannot recommend us highly enough, and for taking the time and trouble to write a 5 star review on your experience. Kind regards Nat at THM

Posted 2 years ago

“Great service !”

Helpful Report

Posted 2 years ago

Dear Vjay Thank you for taking the time to write a 5 star review. We are delighted to hear you report back about the great service. Kind regards Nat at THM

Posted 2 years ago

“So pleased I had my jewellery insured with TH March. Since reporting a problem with my five stone diamond ring their service has been excellent and the insurance claim resolved quickly. Staff were extremely helpful and eased me through what could have been for me a distressing experience. Thank you TH March.”

Helpful Report

Posted 2 years ago

Dear Joan What a lovely 5 star review! It is really great to see a customer saying they are "pleased" to have their jewellery insured through us. We are delighted that you found the team extremely helpful, quick to resolve your claim, and that they eased you through a difficult situation. That is exactly what we are here for, and exactly what the team strive to deliver every time. Thank you for taking the time to report back on your claim experience. Kind regards Nat at THM

Posted 2 years ago

“TH March staff were all very helpful, quick to respond and courteous at all times.”

Helpful Report

Posted 2 years ago

Dear Olly It's great to hear customers reporting back that they find the claims team very helpful, quick to respond and always courteous. They certainly try hard to provide such a great service at all times. Thank you for taking the time to write a 5 star review about your claim experience. Kind regards Nat at THM

Posted 2 years ago

“Staff were positive, helpful and courteous at all times.”

Helpful Report

Posted 2 years ago

Dear Marbeth Thank you for taking the time to write a 5 star review about your claim experience. We are pleased to hear you found the team were always positive, helpful and courteous. Kind regards Nat at THM

Posted 2 years ago

“Lost engagement ring. We claimed and TH March were really quick to act, contacting our original seller and arranging a replacement. My wife has now convinced herself that this is the original ring :-) thank you!”

Helpful Report

Posted 2 years ago

Dear Andrew Sorry to hear you lost such a special item of value, however it makes us very happy to hear the news that your wife feels like she has her original ring back! It's great to hear you found us quick to act in organising your replacement; the team does try hard to provide a timely and helpful service. Thank you for taking the time to write a 5 star review about your claim experience. Kind regards Nat at THM

Posted 2 years ago

“I could not fault TH March especially Oliver, he kept me fully updated at all times and was always helpful You offer a seem-less service”

Helpful Report

Posted 2 years ago

Dear Nicola We are pleased to hear the claims team provided you with a seamless experience when you needed them, keeping you updated at all times and always being helpful. Thank you for saying that you cannot find fault in TH March, and for kindly taking the trouble to write such a lovely 5 star review at a delicate time. Kind regards Nat at THM

Posted 2 years ago

“Very Quick & helpfull when proccessing claim for lost Necklace. (Dec2021) Thank you! B.A.Fox”

Helpful Report

Posted 2 years ago

Dear B.A. Fox Thank you very much for taking the time to write a 5 star review about your claim experience. We are delighted you found the service quick and helpful. Kind regards Nat at THM

Posted 2 years ago

“Excellent insurance company. Quick to resolve any issues with great communication. Excellent polite staff”

Helpful Report

Posted 2 years ago

Dear Mark Thank you for your 5 star review saying that we and our staff are excellent, we are pleased to hear this! It's great to hear you felt we were quick to resolve your issues and that you found our communication great too. We're glad we were able to be there for you when you needed us. Kind regards Nat at THM

Posted 2 years ago

“Speedy and helpful resolution of claim on my wife’s watch. Not sure what will happen to my next years premium yet but the service was great so far.”

Helpful Report

Posted 2 years ago

Dear Scott It's great to hear all about your claim experience and that you have found the service great so far. We're pleased to see you found the process speedy and with a helpful resolution. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 2 years ago

“I have nothing but praise for the claims team at TH March. From the initial pickup by Jade to the follow through by Charlotte and Oliver, every step of the process was sympathetic, professional and ultra-efficient. Losing any item of jewellery is inevitably a very personal and upsetting matter, irrespective of its value. TH March staff clearly appreciate this additional element and were patient and empathetic throughout the formal claims process. I can't see how it could. have been handled any more quickly or any more satisfactorily Thank you so much.”

Helpful Report

Posted 2 years ago

Dear Jennifer Thank you so much for your lovely words about the claims team, and we are sorry you had to experience an upsetting situation. It's nice to hear that at every step of the process you found the team sympathetic, empathetic, patient, professional and ultra-efficient. It is what we would all wish for when faced with making an insurance claim. We aim to make the claim process as hassle-free and quick as possible, and it is therefore pleasing to hear you say you couldn't see how your claim could have been handled any more quickly or satisfactorily than it was. Thank you for taking the time to write your 5 star review. Kind regards Nat at THM

Posted 2 years ago

“We would like to thank both Charlotte Allan and Oliver Lzadpanah, for their prompt and efficient service, when we reported the loss of my wife's cherished gold bangle. They were both very helpful and the claims process went very smoothly at this distressing time. Many thanks, I would thoroughly recommend TH March.”

Helpful Report

Posted 2 years ago

Dear Graham We are glad we were able to support you and your wife through this distressing time, and it's always lovely to hear the team being mentioned for their prompt, helpful and efficient service. Thank you for letting us know that your claims process went smoothly; this is exactly what we aim for every time so it is good to hear when customers report back here that this is the case. Thank you for taking the time to write a 5 star review and for recommending us. Kind regards Nat at THM

Posted 2 years ago

“Very professional teamwork, many thanks for a very quick service. Big Thank you to Charlotte Allan and Jade McDermott. Your kind assistance was most appreciated. Thank you.”

Helpful Report

Posted 2 years ago

Dear Maureen Thank you for taking the time to tell us about your claim experience, and for your 5 star review. We are delighted to hear you mentioning the team by name and their very professional teamwork, and we will pass on your Big Thank you to them. It's great to hear you found the service very quick. Kind regards Nat at THM

Posted 2 years ago

“Helpful, clear and prompt advice from claims department throughout. Good communication between repairer and insurer and prompt no fuss settlement. Made my claim hassle free. Thank you.”

Helpful Report

Posted 2 years ago

Dear Sharon We're delighted to see you found your claim experience hassle-free with a no-fuss settlement. It is exactly what we like to hear and what we aim for every time. It's great to hear acknowledgement of the good communication between us and the repairer, and that you found the claims team helpful with clear and prompt advice. Thank you for taking the time to write about your experience and for your 5-star review. Kind regards Nat at THM

Posted 2 years ago

“I called TH March & Co to arrange insurance for my new engagement ring. Kay was so incredibly kind, polite, helpful and friendly and really went the extra mile to ensure I understood everything and was happy with my insurance cover. I couldn’t have asked for a better experience with TH March & Co!”

Helpful Report

Posted 2 years ago

Dear Lauren Thank you for taking the time to let us know about your experience arranging insurance for your engagement ring through TH March. It's lovely to see customers recognising the team going the extra mile, and we're pleased you found us kind, polite, helpful and friendly and particularly that you understood all about your insurance at the end of the call. We'll let Kay and the rest of the team know all about your praise, and we are sure they will be really happy to see your words and the 5-star review. Kind regards Nat at THM

Posted 2 years ago

TH March & Co. Limited is rated 4.9 based on 362 reviews