The Sweet Box Reviews

Name: The Sweet Box
Rating: 4.86

4.9 Rating 1,645 Reviews

97 %

of reviewers recommend The Sweet Box

Company Reviews

Metrics

Info

4.9

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how The Sweet Box made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Sweet Box 5 star review on 28th January 2021

Brenda

The Sweet Box 5 star review on 27th January 2021

Nicola

Michaela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s was good but did not get all my order as was missing but hopefully if I order agen it will be perfect”

Helpful Report

Posted 1 year ago

“One of the packets of sweets I ordered were split open”

Helpful Report

Posted 1 year ago

Hi Michelle Thank you for taking the time to leave a review We're sorry to hear that one of your bags of sweets were split open As always, with any damages we are more than happy to refund or replace, however havent had any contact from you. Please send us a message and we will be happy to sort this out for you Kind regards The Sweet Box

Posted 1 year ago

“No bad but for the price felt the sweets where no the best for me”

Helpful Report

Posted 2 years ago

“I ordered 2x sets of Candy Canes for a birthday cake. When purchased at a retail store they are in boxes to avoid breakage but these were in clear packets, and out of approximately 50 only 5 weren’t broken.”

Helpful Report

Posted 2 years ago

“Hasn’t turned up yet needs faster delivery and cheaper”

Helpful Report

Posted 2 years ago

“Missing items”

Helpful Report

Posted 2 years ago

Hi Caroline Thank you for your review I am very sorry to hear that you were missing items from your order I have searched your name in our emails and cant find anything, can you please contact us so that we can resolve this for you Kind regards The Sweet Box

Posted 2 years ago

“Delivery was fast but some items were missing. They were quick to reply to the email I sent about it but then heard nothing. I emailed a few more times and still heard nothing. All I needed was the sweets that were missing sending out.”

Helpful Report

Posted 2 years ago

“Got three wrong items nothing has been done about it even know I’ve emailed them but all other items were right and nice Thankyou”

Helpful Report

Posted 3 years ago

“The last 2 times I've ordered I've had stuff missing off my order”

Helpful Report

Posted 3 years ago

Hi Stacey We have recently added an extra check to our packages before they're dispatched, so that now this should no longer happen. Kind regards, The Sweet Box.

Posted 3 years ago

“Parcel was slightly damaged”

Helpful Report

Posted 3 years ago

“Was not happy with some of the products as they were out of date, i sent you a email on Sunday the 7/11/2021 and as yet still not had any reply.”

Helpful Report

Posted 3 years ago

“I ordered 2 ring pops only 40 p each but they never turned up”

Helpful Report

Posted 3 years ago

Hi Julie Thank you for your review. I have had a look at your order and can see that you didn't order any ring pops. Please check your confirmation email that you received from us when you placed your order and you wil see that you ordered 5 x £1 bags of sweets. Kind Regards The Sweet Box

Posted 3 years ago

“Fast delivery but I didn't like the food”

Helpful Report

Posted 4 years ago

“Very quick delivery”

Helpful Report

Posted 4 years ago

“I was so excited to receive my order, when it arrived I couldn’t believe how small some of the items were for the price I paid. They did taste good but I was a bit disappointed”

Helpful Report

Posted 4 years ago

“I received everything I ordered and it arrived very quickly which was great but the box was damaged and the chocolates I had ordered were all smashed and one of my items was out of date.”

Helpful Report

Posted 4 years ago

“could of brought majority of what I got from my local shop, thought it would of come in cute little bags or something but it’s just the packs you get saying £1 all over like haribos etc”

Helpful Report

Posted 4 years ago

“No problem with the goods BUT delivery not good! Box all smashed up and torn and the delivery driver just dumped them outside, I didn't know my goods had arrived until I went out!!”

Helpful Report

Posted 4 years ago

“Ordered previously and it was amazing.only this time we received the wrong order but was offered a full refund or a replacement”

Helpful Report

Posted 4 years ago

“Australian chocolate snack bar was amazing wasnt keen on the packet sweets fast delivery”

Helpful Report

Posted 4 years ago

The Sweet Box is rated 4.9 based on 1,645 reviews