The Sweet Box Reviews

Name: The Sweet Box
Rating: 4.86

4.9 Rating 1,645 Reviews

97 %

of reviewers recommend The Sweet Box

Company Reviews

Metrics

Info

4.9

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Sweet Box 5 star review on 28th January 2021

Brenda

The Sweet Box 5 star review on 27th January 2021

Nicola

Michaela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve usually been very happy with my orders for you guys and that’s why I am a repeat customer, but I was disappointed with this order for a number of reasons. The 1kg fizzy mix was over 100g short, the incorrect valentines label was used on the valentines pick and mix tub, I ordered veggie sweets and was delivered vegan ones and in the valentines pick and mix, there were Christmas sweets and it wasn’t valentines themed at all. I think more time and care needs to go into your orders to ensure these are correct. I emailed with my concerns and posted on social media and did not receive a response to either which added to my frustration.”

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Posted 1 year ago

“I didn't receive everything I ordered but still got charged for it. Emailed to query it and was ignored. Will not purchase again, which is a shame as I've purchased a few times”

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Posted 2 years ago

“Ordered from here lots and it use to be my favourite sweet delivery but the last twice I've ordered didn't think the sweets tasted right they tasted a bit stale like they hadnt been stored appropriately so don't think I will order again”

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Posted 2 years ago

Hi, thank you for your review. We will be in touch via email. Kind Regards The Sweet Box.

Posted 2 years ago

“Disappointed to find that out of a total weight of 975g, that weight included 85g of packaging, leaving only 890g of actual sweets. Will not be ordering again😡”

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Posted 2 years ago

Hi Katrina Thank you for your review I am disappointed to hear that you were not happy with your order I have checked our emails and there is no contact from you so that we could have attempted to look into this issu for you. Can you please contact us and we can get this issue resolved for you Kind rehards The Sweet Box

Posted 2 years ago

“I was not very happen with my products, you get hardly anything for the size bags they came in and majority of my sweets were stale and tasted awful. For £3.49 delivery I was not happy.”

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Posted 2 years ago

“I placed an order, got sent the wrong product. Emailed the sweet box and no one has bothered to email back. Poor customer service.”

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Posted 3 years ago

“Overpriced and missed items of 3 separate orders s”

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Posted 3 years ago

“Missing parts of order , fast response back but shame you can’t replace items and send out free of cost as if you re order items missing you have to pay for p&p”

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Posted 3 years ago

“Proportion was tiny”

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Posted 4 years ago

“Very small for large price. Unfortunately I will not buy from here again”

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Posted 4 years ago

“Hi I ordered a Xmas sweet tube and I received a normal one. I emailed you and heard never back and tried again and still no reply.”

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Posted 4 years ago

“I ordered mine 3 weeks ago but still hasn’t came. But the prices are very good so I would consider buying something.”

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Posted 4 years ago

The Sweet Box is rated 4.9 based on 1,645 reviews