The Sweet Box Reviews

Name: The Sweet Box
Rating: 4.86

4.9 Rating 1,645 Reviews

97 %

of reviewers recommend The Sweet Box

Company Reviews

Metrics

Info

4.9

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how The Sweet Box made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Sweet Box 5 star review on 28th January 2021

Brenda

The Sweet Box 5 star review on 27th January 2021

Nicola

Michaela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this company as they are happy to take your money, but reluctant to supply the goods or even reply to emails asking for a refund. I will be issuing a chargback for these scanners!”

Helpful Report

Posted 5 months ago

“Terrible service. Ordered on the 3rd for 2-3 days delivery and still not received (11th). No reply from the company. Now haven’t got the sweets for my event. No contact number for the company either.”

Helpful Report

Posted 5 months ago

“Wasn't happy with my order. The sweets looked and tasted old batch. So don't know how long they have been hanging around. Won't be ordering again.”

Helpful Report

Posted 8 months ago

“The jelly fizzy sweets are extremely hard as if about to go out of date. This was my first order. Won't be ordering again.”

Helpful Report

Posted 9 months ago

“My wife had recommended this but my experience was dreadful. Original order was missing items and no response to mails and no number to call. Merchant only responded when PayPal claim raised”

Helpful Report

Posted 1 year ago

“awful. i ordered five 100g bags of pineapple cubes and i understand it wasn’t a massive order, it amounted to £8 with 10% off as it was my first purchase. however, allowing for the fact i’m northern ireland i expected a slight wait/delay for delivery. after a week i hadn’t received the sweeties so i sent an email enquiring about their whereabouts, no reply or acknowledgement received. thank you.”

Helpful Report

Posted 1 year ago

Hi Kevin Thank you for taking the time to leave a review I am sorry to see that you have not received your order, We will be in touch via email to resolve this for you Kind regards The Sweet Box

Posted 1 year ago

“Nothing stated treat size bars so was disappointed as was a birthday gift Not worth the money”

Helpful Report

Posted 1 year ago

“Very poor, not satisfied with the sweets at all They did not taste nice I was expecting an actual pick and mix type of sweets not random old style tasteless ones.”

Helpful Report

Posted 1 year ago

“Paid extra money for one day delivery because I needed the order next day and it arrived a day late and nobody will answer my email complaint about it”

Helpful Report

Posted 2 years ago

“Hi The liquorice all-sorts were very hard. I had to put them in the bin I am so sorry but I don't think I will be buying again I am sorry”

Helpful Report

Posted 2 years ago

“Well I didn’t ever receive my order so can’t really say much else then don’t waste your money!”

Helpful Report

Posted 2 years ago

Hi Honey Thank you for your order and for taking the time toleave a review We will look into this for you and somebody will be in touch by email. Kind regards The Sweet Box

Posted 2 years ago

“Missing items from my box and no response to my problem”

Helpful Report

Posted 2 years ago

“I ordered JELLY BABUES and was sent jelly bones revolting what a waste of my money as a pensioner I can I’ll afford it.”

Helpful Report

Posted 2 years ago

“a few items were out of date”

Helpful Report

Posted 2 years ago

“First order returned to sender. Awaiting refund. Second order with next day delivery paid for still not with recipient 5 days after order. Seller has not responded to my email asking for an urgent update. Very disappointed. Would not order from this company again.”

Helpful Report

Posted 2 years ago

“Sweets didn’t taste very nice, poor packaging, damaged box”

Helpful Report

Posted 3 years ago

“Do not buy items missing and out of date nearly one year never got a refund”

Helpful Report

Posted 4 years ago

“I’ve not even received my order I placed it over a week ago”

Helpful Report

Posted 4 years ago

“I was missing a 1kg Christmas bag of sweets from my order 8.99 I think I did email you but heard nothing back from you very poor you still had the money for the missing sweets”

Helpful Report

Posted 4 years ago

The Sweet Box is rated 4.9 based on 1,645 reviews