The Property Buying Company Reviews

Name: The Property Buying Company
Rating: 4.64

4.6 Rating 554 Reviews

94 %

of reviewers recommend The Property Buying Company

Company Reviews

Metrics

4.6

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional honest company, Marc kept us fully informed throughout the process making it run smoothly Very happy and will definitely recommend”

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Posted 5 years ago

Hi Simon, We'll be sure to pass the feedback on to Marc, I'm sure he'll be pleased! TPBC

Posted 5 years ago

“Great service from Marc to sell my house”

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Posted 5 years ago

Hi Geff, Short but sweet, cheers for the review! Best wishes, TPBC

Posted 5 years ago

“As I read the other reviews they were all true to my experience , we were given an very low offer due to coronavirus situation , but we agreed an offer and signed contracts and sent all details to their solicitors ,then at the last minute they said they could only offer a lot less, I was warned about this but now I want to warn other people not to waste their time with this company .”

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Posted 5 years ago

Hello Peter, Sorry about the delay in getting back to you. I hope that you appreciate during the Coronavirus crisis, we had to be careful about what properties we were purchasing, the housing market was and still is very unstable. We did offer you an initial figure which you agreed as you state. As the lockdown continued, and the effect on the housing market became more apparent day by day we, unfortunately, had to revise our offers on some properties we saw as a higher risk. We outlined this to you, explained the situation and provided you with an amended offer, which you weren't happy with & we parted ways. This was at no cost to yourself, as we covered all the fees incurred. We normally wouldn't and don't operate in this way, we just had to be more careful during this very tough time & we apologise for that. Best wishes, TPBC

Posted 4 years ago

“Whilst we weren’t able to complete a sale for different reasons the service was excellent! Quick response; no sales pressure; very polite and informative! Would like to think we could do business in the future! Highly recommend! Thank you!”

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Posted 5 years ago

Hi Andrew, Sorry to hear that we weren't able to buy your property, but hope you come to a resolution that meets your requirements. Glad to hear you had such a positive experience in dealing with us though, these kind of reviews always make us happy! Kind Regards, TPBC

Posted 5 years ago

“Greet customer service from Marc, no pushy sales tactics just a pleasant conversation followed up with an email regarding services”

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Posted 5 years ago

Marc's one of the better ones, but don't tell the rest I said that! Only joking of course, but thanks for such a great review and we'll be sure to pass the feedback on.

Posted 5 years ago

“Greet customer service from Marc, no pushy sales tactics just a pleasant conversation followed up with an email regarding services”

Helpful Report

Posted 5 years ago

Hi Joseph, Thanks for such a great review! We'll be sure to give Marc a shout and let him know :) Best wishes, TPBC

Posted 5 years ago

“This firm started off with good intentions made a poor offer but we could have work with this, filled all forms from the solicitor sent off all Id they wanted two weeks later reduced there offer to a steal the property that was valued at £450.000 they offered £240.000 very disappointing beware of this firm”

Helpful Report

Posted 5 years ago

Hi Trevor, We’re sorry that you felt like our offer was a poor one. You mention that you’re property had been valued at £450,000, which is what we based our initial offer on. We then went and got our own valuations on the property which came back considerably lower than the one you had provided. Our new offer had to be based on the valuation we had been provided, which we understand didn’t unfortunately align with your expectations. We do offer our sincerest apologies that this only became apparent after you had filled in the solicitors forms, as I’m sure you can understand we’ve had to alter our service slightly due to the on going pandemic and we usually would have visited the property at a much earlier point ourselves for a valuation, so we do understand your disappointment for which we can only hold our hands up and say sorry. The comments around being aware of ourselves as business however we feel is unjust. We didn’t try reduce the offer much further along in the sale, we informed you as soon as the valuations came back and we saw something didn’t quite line up. We wish you all the best in the future on selling your home. Best wishes, TPBC

Posted 5 years ago

“Day light robbery, should be thoroughly ashamed at attempt to steal my home for a pittance, preying on people who are vulnerable, the offer made was derisory and way off the mark of local valuations”

Helpful Report

Posted 5 years ago

Hi Gary, 4 Stars seems relatively good to us? We're sorry you feel that way, but perhaps your local valuations didn't meet our valuation, it happens and we can only apologise that you felt it was derisory. We didn't attempt to "steal" your home, our offer is no obligation and at no point are you tied in? We can assure you that we don't "prey on people who are vulnerable", we're a member of the National Association of Property Buyers & registered to The Property Ombudsman, which means we have to adhere to certain codes of practice. Just to conclude, we're sorry that you felt this way. We're a forgiving bunch though & should your circumstances change our valuation is still there should you ever need it :) Best wishes, TPBC

Posted 5 years ago

“Getting text messages out of the blue. Never wanted to sell my house nor gave you permission to text me or store my number (GDPR). I have reported these for not being GDPR compliant as I never spoken to this company before.”

Helpful Report

Posted 5 years ago

Hi Anonymous, All of our data is gathered in accordance with GDPR, so if we have your details such as your phone number then we have acquired it legally. You've either supplied your data to us, or you've ticked a box along the line that it can be shared with 3rd parties. It's an easy fix though! I just wish you would have got in touch with us directly first and we would of happily removed your details! As you're down as Anonymous, we don't have the required detail to remove your information. Please get in touch with myself and I'll happily ensure we don't contact you further, my email is mathew@thepropertybuyingcompany.co.uk. Kind Regards, TPBC

Posted 5 years ago

“Unsolicited txts!so bloody annoying!! Even if I was selling definitely would not be with you! Remove my number from your database immediately please!!”

Helpful Report

Posted 5 years ago

Hi, I can assure you that all the phone numbers & details that we have are gathered in accordance with GDPR. As however you've left the review as anonymous, we don't have the details required to remove your number or details from the database. Please get in touch with myself and I'll happily do that for you! mathew@thepropertybuyingcompany.co.uk. Thanks, TPBC

Posted 5 years ago

“I had a great experience with this Company, from start to finish they were excellent, especially Justine and Fiona. They were there to talk any time I needed them and there was no hassle what so ever with my house sale which went through really quickly. What more can I say 5 star. Thanks very much.”

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Posted 5 years ago

“Have managed to get a number I use exclusively for work and do not share other than with customers, there is no way to remove my number”

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Posted 5 years ago

Hi Nigel, I've just been looking through our database, it seems we do in fact have your details and we can assure you that they where acquired in accordance with GDPR, so I regret to inform you, if it wasn't yourself then someone has in fact been giving out your details / work number. We're sorry you felt you had to leave a review, if you would have got in touch with us we would of removed your details straight away. We'll do that for you now :). Best Wishes, TPBC

Posted 5 years ago

“Nick was very helpful and friendly. He explained the process in details. I am still in process of selling and so far I feel really comfortable knowing I can count on Nick. I wish every service I am receiving in life would be like that. Definitely I would recommend.”

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Posted 5 years ago

“Avoid. Just look at the one star not from me but lots of others. Ask the right questions and don't be fooled by the answers. Please be careful very careful.”

Helpful Report

Posted 5 years ago

Hi David, We're sorry that you had a bad experience, but we can't find your details anywhere on our system to find out what happened. Not too sure what you're getting at with the "Ask the right questions", we do pride ourselves with being up front and honest, and for the most part our reviews are positive across all of our platforms! Could you please email myself at mathew@thepropertybuyingcompany.co.uk so we can look into exactly what has happened & hopefully put things right! Kind Regards, TPBC

Posted 5 years ago

“really help us alot”

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Posted 5 years ago

“An excellent service and lots of info and contact between both parties, a special mention and thanks to Justine for her help and advice, would certainly recommend.”

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Posted 5 years ago

“Great Service and quick completion, thank you”

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Posted 5 years ago

“If I could have given zero stars I would! Vivo passed on my details, stating that The Property Buying Company offer 80-85% of the Market Value, so when Mr Isaacson, the “Team Leader” replied I had high hopes, but these were quickly shot down. He hadn’t bothered to do any research before contacting me, so had no idea of my Property’s potential, he also had no knowledge or experience of my local Property Market, so didn’t know what The Property Buying Company could achieve after they had bought my Property, the offer which Vivo stated of 80-85% of the Property Market is misleading, try 8%! - If Mr Isaacson is meant to lead from the front what does that say of the calibre of staff who are following by his example!!”

Helpful Report

Posted 5 years ago

Hi Mr Damms, Thank you for taking the time to review us. We at The Property Buying Company are a trusted partner of Vivo Property Buyers. We found your property listed with a popular online estate agent for a price much lower than what you had told us and our partners it was worth. Therefore, we didn’t make an offer for your property because we aren’t able to offer more than what you’re nationally advertising it for. Feel free to get in touch over email and we will see how we can still help you. Many thanks TPBC

Posted 5 years ago

“No contact made after details were completed.”

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Posted 5 years ago

“Patrick was the perfect gent. Professional, knowledgeable and speedy service. I.d recommend this company for a fast sale.”

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Posted 5 years ago

The Property Buying Company is rated 4.6 based on 554 reviews