Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,344 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the items arrive on time they are well-packed with all instructions as well and if you follow these you will not have too many problems at all that what I have done the only thing left to do is blend the repair work to the original paint work”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us, John! Happy touch-up painting! 🤩🎨

Posted 1 year ago

“Fast delivery and good paint quality. Color matcht fine with my bike”

Helpful Report

Posted 1 year ago

Awesome! Thank you so much for sharing your great experience with Touch Up Paint Factory. 💯🔥

Posted 1 year ago

“Excellent Product you will hardly notice the small marks that I have touched up”

Helpful Report

Posted 1 year ago

Thank you for your lovely feedback, Roddy! We're so pleased that everything met your expectations. We can't wait to have you back with us again soon. 🌈

Posted 1 year ago

“Easy to use website and order the correct colour for our car.”

Helpful Report

Posted 1 year ago

We really appreciate you taking the time to leave such a glowing review. It’s wonderful to hear you had a fantastic experience from ordering to paint match. We hope to see you again in the near future! 🎨

Posted 1 year ago

“Amazing product easy to use”

Helpful Report

Posted 1 year ago

Glad to hear your positive experience with TUPF, Gulajan. We look forward to serving you and your car again in the future! Happy driving! 🚗✨

Posted 1 year ago

“The paint matched my car exactly. They give you everything you need. I couldn't find some of touched chips afterwards.”

Helpful Report

Posted 1 year ago

Hi there, Tom! Thank you ever so much for your kind words! We're absolutely thrilled that you had such a positive experience. We look forward to welcoming you back soon! 💙

Posted 1 year ago

“Great service, excellent product only communication is a little poor but colour match good”

Helpful Report

Posted 1 year ago

Hello Brown, thank you so much for your kind feedback! We're thrilled to hear you're happy with both the service and the product, especially the colour match. Apologies for any communication hiccups along the way, if you can share with us what happened we'd be glad to assist you further and – we’ll be sure to take that on board and improve.

Posted 1 year ago

“Quick delivery, good colour match, would have appreciated a little more detailed instruction.”

Helpful Report

Posted 1 year ago

Hello D Craig! Thanks so much for your feedback! We shall certainly pass this along to our team for future product improvements. Additionally, we're delighted to hear the delivery was quick and the colour match was spot on. If you ever need further guidance, feel free to reach out. We're always happy to help make things as clear as possible for you.

Posted 1 year ago

“Paint of good quality and a very good paint match,job I needed it for turned out perfect”

Helpful Report

Posted 1 year ago

Hi there, Peter! We're so pleased to hear that the paint worked out so well for your vehicle! If you need any more help or advice, don’t hesitate to reach out. We’re always here to help make sure everything turns out just as perfect next time too! 🙌

Posted 1 year ago

“Well, I used it once, and was OK Although I prefer my tiny brush. It stated spare nibs available, surprised it did not come with one. Also no details where to get one from. Design needs looking at as I suspect it will be rick hard next time .”

Helpful Report

Posted 1 year ago

Hello Stephen! Thank you for sharing your thoughts with us! It’s great to hear that your first experience with the product was mostly positive. You can get the replacement nibs here: https://touchuppaintfactory.co.uk/collections/accessories/products/2-x-replacement-pen-nibs

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Wonderful! Thank you so much for your perfect 5-star rating, John! 💙

Posted 1 year ago

“Prompt service, Perfect match, had a few scratches caused by a nice person scrapping my car in a supermarket carpark. All touched up now, looks great, thanks to "The Touch Up Paint Factory" well done guys and girls, well recomend them.”

Helpful Report

Posted 1 year ago

Thank you for your kind words and for taking the time to leave such a glowing review, Kevin! We're delighted to know you had a positive experience, and we hope to continue exceeding your expectations. 🌟🌟🌟🌟🌟

Posted 1 year ago

“Fabulous colour match and really easy to use. Quick delivery too for a very rare colour 5 stars from me”

Helpful Report

Posted 1 year ago

Wow, thank you for the perfect rating. Donna! We're so happy you’re satisfied with your experience. Your feedback really motivates our team to keep doing our best. We can’t wait to welcome you back! 🤩

Posted 1 year ago

“Great product. Fast delivery,”

Helpful Report

Posted 1 year ago

Hi there, Kev! Thank you so much for your amazing 5-star review! We're thrilled to hear you had a great experience with us. We look forward to serving you again soon! 🚚⚡💙

Posted 1 year ago

“It was very easy to get the colour of my car on your website and from ordering to receiving my products was great service.many thanks”

Helpful Report

Posted 1 year ago

We genuinely appreciate your support and feedback. Once again, thank you for taking the time to leave such a glowing review. We look forward to welcoming you back again soon! 💙

Posted 1 year ago

“Excellent service and arrived in good order. Definitely recommend this company to my friends.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star review, Andrew! We're absolutely delighted to hear that you had a positive experience with us. Your kind words really mean a lot to the team. 💙

Posted 1 year ago

“Was just what i ordered Will use again if i need to Would highly recommend”

Helpful Report

Posted 1 year ago

Hello Anne, thank you so much for your kind words and we greatly appreciate your feedback. We look forward to serving you and your vehicle again in the future. 🚗✨

Posted 1 year ago

“The can is completely different blue.even feathered out it’s complete noticeable”

Helpful Report

Posted 1 year ago

Hello Anthony! Thank you for your feedback, and we're really sorry to hear that the colour isn't matching as expected. We understand how frustrating this must be, especially when the difference is noticeable. To resolve this, we'd be happy to assist you further. Could you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution, and to make it right for you?

Posted 1 year ago

“I haven't yet been able to actually use the touch up paint I received, so I am unable to comment on the product. However, if the quality of the paint is as good as their purchase and delivery system then I can't see me having any problems. It's easy, simple and very fast. When I have had an opportunity to use the paint, if I'm able to do so, I will leave a further review.”

Helpful Report

Posted 1 year ago

Your feedback truly brightened our day, Nick! Thank you for sharing your experience with us, and for the 5-star rating! Whenever you're ready, feel free to reach out if you need any tips or guidance during the application process. We're here to help! 🤩

Posted 1 year ago

“Color match. Speedy delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your Touch Up Paint Factory experience, Marvin! 🚚⚡💙

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,344 reviews