Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, once ordered the paint was delivered very quickly and the paint machine was perfect”

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Posted 1 year ago

Hello Dave! Thank you for your great feedback! We're happy to hear the paint was delivered quickly and that the application went perfectly. We really appreciate your support! Thanks for choosing Touch Up Paint Factory!💙

Posted 1 year ago

“Very helpful fast and a very good match pleased with the result”

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Posted 1 year ago

Thank you so much for the 5-star review, Clive! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Absolutely spot on colour match”

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Posted 1 year ago

Awesome, Jim! Appreciate you taking the time to share your paint match experience. 🎨

Posted 1 year ago

“Extremely pleased with the touch up pen and the service I was given even though my car is a classic rover would recommend”

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Posted 1 year ago

Hello Peter! Thank you for your wonderful feedback! We’re thrilled to hear you’re extremely pleased with the pen and we greatly appreciate your recommendation! 💙

Posted 1 year ago

“Unfortunately I received primer and not lacquer. Mistakes happen. Hopefully I’ll hear from you soon and get the right product sent to me.”

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Posted 1 year ago

Apologies on this issue, Andy. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution and provide you the correct product?

Posted 1 year ago

“The service was excellent, but I am not a fan of the paint pen. For me the nib is far too big to be used on small chips.”

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Posted 1 year ago

Appreciate your feedback, Julian! If there's anything that we can do to help improve your experience, do let us know.

Posted 1 year ago

“Great service and communications ref my order paint was a perfect match really impressed with the purchase”

Touch Up Paint Factory 5 star review on 6th May 2025

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Posted 1 year ago

Thank you for your kind words, Guy! We're glad to hear you were impressed with the service, communication, and the perfect paint match. We appreciate your support! 🚗✨

Posted 1 year ago

“Perfect colour match”

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Posted 1 year ago

💯% colour match guarantee, Evans and we appreciate you sharing your paint match experience. 🤩

Posted 1 year ago

“Prompt delivery and reasonable price. In use found it to work well initially however paint tended to thicken up in time and causing difficulty to prime the nib. The nib is an improvement over the original brush or hypodermic nozzle. I think it is a case of getting the viscosity of the paint just right and it will work well.”

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Posted 1 year ago

Thanks very much for your detailed and constructive feedback—it’s genuinely appreciated. We’re pleased to hear the delivery was prompt and the price felt fair. We’ll absolutely take your comments on board as we continue to improve. If you do need any help, don’t hesitate to get in touch.

Posted 1 year ago

“Very good service colour matched perfectly delivery time very good used this company twice now and would not hesitate to use it again . Brilliant service”

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Posted 1 year ago

Thank you for your continued support, Leslie! 💙 We’re delighted to hear the colour match and delivery time met your expectations. It’s great to know you’d happily use our service again. Brilliant feedback like yours means a lot to us!

Posted 1 year ago

“Paint does not match colour of vehicle. Poor for the price payed.”

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Posted 1 year ago

We understand your frustration and we apologise for the issue experienced. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution.

Posted 1 year ago

“Perfect colour match. Does what it says on the tin. Would use and recommend to anyone.”

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Posted 1 year ago

Thank you so much for your feedback, Chris! 😊

Posted 1 year ago

“Excellent color match easy to use pen better than touch up brush! Very fast delivery at excellent price ! Thanks”

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Posted 1 year ago

Thanks a ton for the great review—glad we could help with your paint repair, Bryan! 💙

Posted 1 year ago

“Totally messed up, missing item and incorrect invoice , however after contacted customer service missing item was delivered later”

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Posted 1 year ago

Apologies on this, Bejnarowicz. We would like to work with a resolution with you. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We would love the opportunity to make things right.

Posted 1 year ago

“Paint colour spot on, great product, recommend 👍”

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Posted 1 year ago

Thanks for the perfect rating! We're glad our paint matched your expectations, Jonathan.

Posted 1 year ago

“Quick delivery, colour matched perfectly. Would recommend.”

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Posted 1 year ago

Your 5-star feedback made our day—thank you, Kenny!

Posted 1 year ago

“By far the best system to sort those paint chips etc. Very precise, no paint drips and the colour mix is spot on. You might pay that little extra over competitors products, but for ease of use and finish quality then this is superb.”

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Posted 1 year ago

Thank you for your fantastic feedback! We're thrilled to hear your positive experience using Touch Up Paint Factory. We understand the value of quality and ease of use, and we're glad it’s made a difference for you. 🚙✨

Posted 1 year ago

“Great colour match, reasonable price and quick delivery would recommend”

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Posted 1 year ago

Thank you so much for the 5-star review, Stephen! 🙌🙌

Posted 1 year ago

“Excellent product. Just what I wanted.”

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Posted 1 year ago

Glad to have met your expectations, James!

Posted 1 year ago

“Highly recommended. Fast dispatch and a perfect colour match. Excellent customer service in response to a query. I will definitely use these guys again, thank you!”

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Posted 1 year ago

Hello Nigel! Thank you for your fantastic feedback! We're delighted to hear you experienced fast dispatch, a perfect colour match, and excellent customer service. We look forward to helping you again in the future! Thanks for choosing Touch Up Paint Factory!🤩

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews