Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,344 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the colour ,and it was all done by the registration number..Delivery was prompt.Packaging good ,and information and instructions was clear and simple.All in all a good product at a reasonable price..Neil Jones..”

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Posted 1 year ago

Hello Neil! Your 5-star feedback means the world to us! Thank you for your kind words and for taking the time to share your experience. We’re so grateful!⭐⭐⭐⭐⭐

Posted 1 year ago

“The web site was easy to use, the delivery was quick, the instructions were clear and the paint was a perfect match”

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Posted 1 year ago

Hello Anthony! Thank you for the perfect 5-star review! We’re so pleased you’re happy with our product/service and can’t wait to have the pleasure of serving you and your car again. 🤩

Posted 1 year ago

“First time I have brought this product, it was excellent colour match was perfect, and it was so easy to apply.”

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Posted 1 year ago

Thank you for the brilliant 5-star feedback, John! We’re thrilled you had a positive experience with us and can’t wait to serve you again. 🚙✨

Posted 1 year ago

“Very good service - paint match was 95 percent right.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with us, Ashley. If there's anything else we can do to improve your experience, do let us know. 💖

Posted 1 year ago

“All as advertised, match perfect,, got rid of those pesky stone chips.”

Touch Up Paint Factory 5 star review on 13th November 2024

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Posted 1 year ago

Wow, a perfect 5 stars! Thank you for taking the time to share your feedback. It really means the world to us, and we can’t wait to serve you again! 💖

Posted 1 year ago

“Very quick delivery.”

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Posted 1 year ago

Hi there, Geoff, we are glad that you are happy with the delivery. While we understand your other concern. We hope we can turn things around for you. Rest assured, you have us at Touch Up Paint Factory ready to help!

Posted 1 year ago

“You were recommended by a professional dent medic. Repair carried out by him using your paint. Top job. Paint kit used was the “all in one colour touch up.”

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Posted 1 year ago

Hello Gareth! Thank you for your kind words! It’s fantastic to hear that we were recommend to you and that the result lived up to expectations. It’s lovely to hear you’re happy with the outcome. If you ever have any questions in the future, we’re just a message away. Here’s to many more perfect repairs ahead!

Posted 1 year ago

“Quick delivery and an excellent colour match for an unusual premium colour.”

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Posted 1 year ago

We’re so pleased to hear you’re happy with your purchase! A 5-star review truly means a lot to us. If there’s ever anything more we can do to make your experience even better, don’t hesitate to let us know.

Posted 1 year ago

“Quick and efficient delivery, not used it yet but colour looks ok”

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Posted 1 year ago

Hello Ray! Thanks for your review! It’s great to hear the delivery was quick and efficient — we know how important that is. As for the colour, we’re hopeful it’ll be just the right match when you give it a go. If you need any tips or advice when using it, don’t hesitate to reach out. Here’s to hoping it works wonders when you put it to use — and feel free to let us know how it goes. We’re confident it’ll be a solid choice!

Posted 1 year ago

“Delivery vey prompt. Too soon to try properly, as the weather has been cold and damp. Did try on some fascia plastic indoors and the paint does not seem to lie flat after application, using the supplied 'cotton bud' type applicators. Only tried one coat and used 'bud' as I would a brush, but a trough is visible between each 'brush' stroke. May revert to a modelers brush when I try it on the car !!”

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Posted 1 year ago

Hello Gareth! Thank you for your feedback! It’s great to hear the delivery was prompt — we know how important it is to get products quickly, especially when you're eager to get started. It sounds like the weather's been a bit of a challenge for getting the best results, which can definitely affect the outcome. Should you have troubles with the application, just know that you can reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to help you.

Posted 1 year ago

“I have not received anything yet even though it says delivered”

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Posted 1 year ago

Hello Jayden! We're sorry to hear that your order shows as delivered but hasn’t yet reached you. We completely understand how frustrating this situation must be, and we want to assure you that we're here to help. We’ll be forwarding this to our team for immediate investigation. In the meantime, should you need further assistance, feel free to get in touch with us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. Thank you for bringing this to our attention—we’ll do everything we can to sort this out for you as quickly as possible.

Posted 1 year ago

“Excellent colour match. Swift delivery, can’t be faulted.”

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Posted 1 year ago

Hello Dean! A perfect rating – you’ve made our day! Thank you for your kind words. We’re thrilled to know the product is working just as you’d hoped. If there's anything else we can do for you, just give us a shout! Happy driving! 🚙✨

Posted 1 year ago

“Delivery fast, color match,easy use and price cheap.”

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Posted 1 year ago

Awesome! Glad to have met your expectations with the paint, delivery and the pricing, Li! We look forward to serving you again in the future! 🚗✨

Posted 1 year ago

“The service received was prompt and the product is perfect, it was a perfect match for the paintwork on my car to enable me to touch up a few stone chips”

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Posted 1 year ago

Thank you so much for your wonderful review! We're absolutely delighted to hear you're pleased with the product. It’s customers like you who make all the hard work worth it. Cheers to many more great experiences!

Posted 1 year ago

“Very impressed order 3 lots of the paint to touch up the cars and was more than impressed with the out come will definitely recommend to friends”

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Posted 1 year ago

Thank you for the fantastic feedback, Kay! We're over the moon to know that you're happy with your purchase. Your support keeps us going, and we look forward to delivering more top-notch products in the future. Have a brilliant day!

Posted 1 year ago

“Arrived on time. The paint was an exact match and easy to apply.”

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Posted 1 year ago

Thank you for the perfect 5-star review! We’re so glad you’re happy with your purchase and service. Your kind words mean the world to us. 🚙✨

Posted 1 year ago

“Speedy delivery. Impressed with the contents, tester strip, cleaning wipe asvwellbas the touch up pen. Easy to use and perfect colour match.”

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Posted 1 year ago

Hello Martin! Thank you for the 5-star review! It’s great to know that we’ve met your expectations. We value your feedback and are thrilled to have you as a customer. 💙

Posted 1 year ago

“great quality”

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Posted 1 year ago

Hello Keith, thank you so much for your feedback! 💙

Posted 1 year ago

“Quick delivery. Exceed quality paint and aerosol power. Really good colour match for my car. Very pleased”

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Posted 1 year ago

A massive thank you for your glowing 5-star review, Mark! We’re so happy you’re pleased with your purchase, and we truly appreciate you taking the time to share your experience. 💖

Posted 1 year ago

“Ordered bmw storm bay perfect colour match thanks.”

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Posted 1 year ago

Hello Mike! We’re over the moon with your 5-star review! Thank you for your kind words and for choosing us. Happy driving! 🚗✨

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,344 reviews