Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,769 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paint should have been blue. The pen was black no matter what I did the colour would not go blue.”

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Posted 1 year ago

Thank you for bringing this to our attention, Ricky. We're truly sorry for the mix-up. It sounds incredibly frustrating to receive the wrong colour, especially when you're expecting something specific. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can resolve this for you.

Posted 1 year ago

“Yes very good colour match very easy to use”

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Posted 1 year ago

🤩 So happy to hear your experience has been a positive one, Martin!

Posted 1 year ago

“Good colour match and All is good thanks”

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Posted 1 year ago

Great! Thank you for taking the time to share a glowing 5 🌟🌟🌟🌟🌟 rating to us, Stella! 💙

Posted 1 year ago

“Simple to order, colour match was perfect. Delivered as promised within stated delivery time”

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Posted 1 year ago

Wonderful! Thank you so much for taking the time to review your delivery experience, Robert! 🚚⚡💙

Posted 1 year ago

“Fast post , a good match”

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Posted 1 year ago

Awesome! Thank you for taking the time to leave us a 5-star rating, Nick!

Posted 1 year ago

“Very good quality paint does not run perfect match good prep tools quick delivery”

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Posted 1 year ago

💙 thank you for taking the time to share your experience.

Posted 1 year ago

“Not easy to cover a small scratch”

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Posted 1 year ago

Thank you for your feedback, and we’re sorry to hear that covering the small scratch wasn’t as easy as expected. If you're finding it difficult, we’d be more than happy to offer some tips or guide you through a technique that could make the process smoother. Just contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Additionally, if you feel the product isn’t quite right for the job, we can always explore alternative options for you. We appreciate you sharing your experience and are here to help – don’t hesitate to get in touch!

Posted 1 year ago

“Exactly what I ordered matched my car perfectly”

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Posted 1 year ago

TUPF offers 💯% colour match guarantee and we are glad that we were able to provide you with an exact match. Mair! 🎨

Posted 1 year ago

“Good product but despite providing car Reg I received wrong colour.”

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Posted 1 year ago

Hi Matthew! Thank you for sharing your experience, and we’re genuinely sorry to hear that you received the wrong colour despite providing your car registration. We understand how frustrating this must be, especially when you've taken the time to provide all the details. We’d love the opportunity to make things right. Please get in touch with us directly at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We'll do our best to get you the correct colour as quickly as possible. Your satisfaction is our priority, and we appreciate your understanding. Thanks again for your feedback, and we look forward to resolving this for you!

Posted 1 year ago

“Great company. Great website My spray paint was delivered very speedily and I was delighted to see it contained 400ml whereas the last can I bought from a well-known High Street shop was only 300ml. I needed some technical advice and this also came immediately, for which many thanks.”

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Posted 1 year ago

Thank you so much for your kind words, Jack! We’re thrilled to hear that you had a great experience. We're pleased to know that our paint experts were able to help you with your concern – we’re always here to assist however we can. If you need anything else in the future, don’t hesitate to get in touch. We’d love to help again! 🚗✨

Posted 1 year ago

“Colour match is perfect. Have done a second order”

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Posted 1 year ago

🤩 lovely! Thank you so much for your continued trust in us, Kevin!

Posted 1 year ago

“The car paint color similarity is 90%, which is very suitable for home operation. Very good, I will choose it again if necessary.”

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Posted 1 year ago

Thank you for your feedback, Jian! We’re glad to hear that the paint colour was a good match and worked well for you. While we aim for a perfect match, we understand that some variation can occur, especially with older or faded paint. We really appreciate your support and would be more than happy to assist you again whenever needed!💙

Posted 1 year ago

“The touch up paint pen was brilliant just not enough in it as I've a few minor scratches but pleased with the results.”

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Posted 1 year ago

Glad to hear your positive experience, Patrice! Thak you so much for sharing it with us. 💙

Posted 1 year ago

“High quality paint and service, slight problem with the paint match (I didn't have the code) it was quickly sorted out and speedy delivery. 5 stars!”

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Posted 1 year ago

Wonderful! Thank you so much for your kind words, Adam! Glad that you were able to get your exact match! 🚙✨

Posted 1 year ago

“Touch up Pen ideal for very small stone chips. Good colour match.”

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Posted 1 year ago

🤩 Your review is like music to our ears. Thank you so much for all your positive experiences being shared with us to see. 🤩

Posted 1 year ago

“Good product fixing very good 👍”

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Posted 1 year ago

Awesome! Thank you so much for sharing your thoughts using Touch Up Paint Factory. 🔥

Posted 1 year ago

“Used these guys twice now. Very swift dispatch, products yet to be tested. Good communication.”

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Posted 1 year ago

We truly appreciate your kind feedback! Thank you for the wonderful 5-star review – it means a lot to us.

Posted 1 year ago

“Excellent service and paint 👍”

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Posted 1 year ago

Wonderful! Thank you so much for giving us some time to share your positive experience. 💗

Posted 1 year ago

“Product and company 100%”

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Posted 1 year ago

You're 💯% as well in us. We appreciate your kind words, Ean! 🤩

Posted 1 year ago

“Paint touch up”

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Posted 1 year ago

Hello David, thank you so much for your review. If there's anything that we can do to improve your experience do let us know. We're always here to help.

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,769 reviews