Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient comms and delivery but less than impressed with the Paint Pen product. TUPF responded positively to my product complaint.”

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Posted 1 year ago

Hello Andrew, we apologise for any inconvenience experienced. We understand your issue with the paint drying on the nib. Please do contact us to see your options but we also have the replacement nibs that we shared with you that you can check.

Posted 1 year ago

“Easy to use and a good colour match.”

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Posted 1 year ago

Thank you for your awesome feedback, Neil! 🌟

Posted 1 year ago

“Found these on Google. Glad I did. The paint match is perfect. The results were excellent. I wasn't looking for perfection, just something to cover the chips. It was so easy to use. Clean the surface first, then apply the paint with the supplied touch up mini applicators. Would buy again. Great product, very impressed.”

Touch Up Paint Factory 5 star review on 9th May 2025

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Posted 1 year ago

Thank you so much for taking time time to share a before and after photos with us, David! We're so glad you found us and that the paint match and results exceeded your expectations. We truly appreciate your support and look forward to helping you again in the future. Thanks for choosing Touch Up Paint Factory!🥂

Posted 1 year ago

“Wrong colour paint sent (labelled as the correct colour I needed - silver. But it was green!) Email reply said they'd get technician to check. Didn't hear back so I emailed again and they said one of their machines is broken so there's going to be a delay. I asked for a refund and got no email back. Now left with a client's car half sanded and no paint and £20 down Would not recommend Hopefully they will resolve this issue ASAP”

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Posted 1 year ago

Hello Tommy! Apologies for the inconvenience experienced. We appreciate you reaching out to us to resolve the issue and we understand that this delay is causing you and your client's time. Kindly send us another email so we can have it checked further as we always stand with our guarantee.

Posted 1 year ago

“I ordered an all in one paint pen for a BMW 320 D M Sport back in March, 25 th actually and have just got round to using it. Well its a dark blue and is definitely not same blue as the car.!! It should be 0896 blue water meta. So Im not very impressed. So much for 100% guarantee match.”

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Posted 1 year ago

Hello Alan, we understand your frustration with the paint match and we would like to make things right. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can check this for you. As we always stand with our guarantee. If we cannot make a perfect match we remake your paint or issue a refund.

Posted 1 year ago

“Product is good but used it a handful of times and the tip fell out the pen making it unusable without hesitation they sent me out a handful of new tips top service”

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Posted 1 year ago

We are sorry to hear about your experience, Bradley! Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can investigate and provide you a resolution.

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Great to hear that your positive experience with us, Philip! 💙

Posted 1 year ago

“Ordered on a Wednesday and paid for 48 hour delivery. Got ready in expectation of painting on Saturday. But the aerosol didn’t arrive until Tuesday (admittedly Monday was a Bank holiday) so my plans went to hell. What’s the point in giving a delivery date, charging for it and then totally ignoring it? I’ll try someone else next time!”

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Posted 1 year ago

Thanks for taking the time to share your experience, James. We’re really sorry to hear about the delivery delay and the frustration it caused. We completely understand how disappointing it is when you plan your weekend around getting a job done, only for the kit to turn up late. Again, apologies for the inconvenience.

Posted 1 year ago

“Comprehensive instructions included Cleaning wipes included Easy to apply Prefect match to the original colour Should have bought it years ago the chips are invisible”

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Posted 1 year ago

Thank you so much for your kind words, Nicholas! 💙

Posted 1 year ago

“Easy to apply. Great match.”

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Posted 1 year ago

Wondeful, Malcolm! Thank you so much for taking the time to share your experience with us.

Posted 1 year ago

“Did one coat and it’s working well. Will need another touch up, but looks great so far. Will need to wet sand this down due to the amount of stone chips. Overall I’m satisfied with the process.”

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Posted 1 year ago

Hello Gary! Thank you so much for taking the time to share your experience with Touch Up Paint Factory. Glad that you are satisfied with the results.

Posted 1 year ago

“Arrived on time and colour matched perfectly”

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Posted 1 year ago

Awesome, John! Appreciate your feedback!

Posted 1 year ago

“It was really convenient and rapid response from the company to send me the right item. I was very pleased with quick delivery to the EU country, e.g. outside UK. This pencil is just what was needed to repair minor scratches, instead of paying huge amount to repaint of the car body. Truly good quality of the delivery, thank you.”

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Posted 1 year ago

Thank you for your wonderful feedback! We're so pleased to hear that the delivery to your location was quick and that the touch-up pen worked perfectly for your repairs. We truly appreciate your kind words and thank you for choosing Touch Up Paint Factory! 🚚⚡💙

Posted 1 year ago

“Outstanding colour match for my Land Rover Discovery Sport Dynamic in Blue. Although due to this particular colour unaware a lacquer was needed, however Touch up paint Factory kindly sent one out. Can’t fault their service & customer care.”

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Posted 1 year ago

Thank you for your kind words, Leon! We are glad that we have met your expectations with the paint match and delivery. We truly appreciate your support and thank you for trusting Touch Up Paint Factory! 🚙✨

Posted 1 year ago

“Great product excellent colour match easy to use.”

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Posted 1 year ago

Hello Mr. Crick, we appreciate you taking the time to share your experience using Touch Up Paint Factory. 💙

Posted 1 year ago

“I managed to scratch my Transit based motorhome, I reached out to the Touch Up Paint Factory and 2 days later you could see there had ever been and damage. The package contained all the paint cleaner and instructions required to complete the repair. Thanks for a GREAT product.”

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Posted 1 year ago

Appreciate your feedback with the kit, John! Thank you so much for taking the time to share your experience. 🚙✨

Posted 1 year ago

“Fast delivery and the pen was easy to use. My wife couldn't see where I touched up the scratch!”

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Posted 1 year ago

Wonderful, Sean! We're glad to hear the pen was easy to use, and the results you shared is what we love to hear. 🚙✨

Posted 1 year ago

“A good product and very fast delivery and good all round communication mm”

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Posted 1 year ago

Thank you so much for taking the time to share your experience, Sandra! Happy driving! 🚙✨

Posted 1 year ago

“Good honest service - live chat understood my issue”

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Posted 1 year ago

Hello David! Thank you so much for your review! We are glad that we were able to assist you with your concern. If there's anything that we can do to help improve your experience, do let us know. 💙

Posted 1 year ago

“Excellent product, perfect colour match and really easy to use.”

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Posted 1 year ago

We appreciate the glowing review! Thanks for trusting Touch Up Paint Factory.🤩🤩

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews