Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,343 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 15th January 2026

149

Anonymous

Anonymous // 01/01/2019

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“Good product and quick delivery.”

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Posted 1 year ago

Hello Bill, we appreciate your feedback. We are glad that you are happy with the product and delivery. If there's anything that we can do to improve your experience do let us know. We'd love to hear them and make your experience better.

Posted 1 year ago

“The colour did not match.”

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Posted 1 year ago

We're sorry to hear that the paint didn't match. May you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 as we wanted to provide you assistance and resolution to this issue. We look forward to hear from you.

Posted 1 year ago

“Great product, easy application and covers well.”

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Posted 1 year ago

Hi there, Mark! How wonderful to hear! We really appreciate your feedback, and we're over the moon that you were pleased with the product. Thank you for choosing us! 💙 🎨

Posted 1 year ago

“Have not tried the paint yet but the quantities supplied are minute”

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Posted 1 year ago

Hello Rob, we appreciate your feedback and we are sorry to hear that the kit did not meet your expectations. We always strive to provide just the right amount for the job, but of course, it can vary depending on the specific application. Hopefully, it’ll be enough for your needs, but if you find yourself needing more, don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We're always here to help!

Posted 1 year ago

“Excellent as always many thanks”

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Posted 1 year ago

We're so grateful for your lovely review, Steve! It means a great deal to us. We're thrilled that you enjoyed your experience, and we can't wait to have you back! Happy driving! 🚗✨

Posted 1 year ago

“Every company posters for reviews within days of sending the products. Here goes, received the product in timely manner but due to work and weather not had a chance to use it.”

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Posted 1 year ago

Hi Philip! Thanks for your honest feedback! We completely understand that sometimes weather conditions can get in the way. Whenever you get the chance to try the product, we’d love to hear how it works for you. If you have any questions or need assistance when you’re ready, just let us know!

Posted 1 year ago

“I have used products before and very happy so hence I have bought again for my new car. I have yet to use as the weather has not been good enough to use”

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Posted 1 year ago

Thanks for coming back to us for your new car, Mark! It’s great to hear you've been happy with our products before. Hopefully, the weather will improve soon so you can get started. If you need any advice when you're ready to use it, don’t hesitate to reach out. We’re here to help!

Posted 1 year ago

“Good service well packaged excellent color match”

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Posted 1 year ago

Hello Chris, thank you so much for your feedback. 💙

Posted 1 year ago

“As ever a great product which was easy to apply with excellent results.”

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Posted 1 year ago

Thank you for your fantastic feedback and for awarding us 5 stars, Derek! We're so pleased you were happy with everything, and we truly value your support. Happy driving! 🚗✨

Posted 1 year ago

“Quick and easy from start to finish. Haven't used the product yet due to weather. Would recommend to family & friends”

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Posted 1 year ago

Thanks for sharing your experience! We're glad to hear the process was quick and easy. Hopefully, the weather will clear up soon so you can give the product a go. Do let us know how it works out – and we appreciate your recommendation to family and friends!

Posted 1 year ago

“Having followed the instructions to the letter, I touched up a brand new, 400 miles old car and the match is Not good. I've booked it in for a smart repair and binned it off. Waste of £20. Gutted it actually made it look worse”

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Posted 1 year ago

Hello Matthew! We're really sorry to hear that the touch-up didn’t meet expectations, especially on a nearly new car. We understand frustrating when things don’t go as planned, especially when it ends up making the issue worse. If you'd like, we can look into a solution. Please feel free to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 – we’d love to make this right for you.

Posted 1 year ago

“Touch up pen arrived very quickly and the colour match was perfect. Had a fairly deep scratch in my paintwork and the pen filled it perfectly. I found dabbing the paint on a little at a time, going slowly along the scratch first worked well for me, filling it with paint. Subsequent applications then over that provided a good surface and build up of colour. Waiting now to rub it down to smooth off the surface”

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Posted 1 year ago

Your 5-star review has made our day! Thank you so much for your kind words and for taking the time to share your positive experience. We're delighted to have had the opportunity to serve you and your vehicle! 🚗✨

Posted 1 year ago

“Excellent professional service. Fast too.”

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Posted 1 year ago

Hi Paul! Thank you so much for taking the time to share your experience with us. 💙

Posted 1 year ago

“The paint arrived as scheduled. It was a perfect match. I was a little apprehensive as my car is 10 years old. I nothing to worry about. It was perfik.”

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Posted 1 year ago

Great to hear the paint was a perfect match, Graham! We’re so pleased it worked out, especially with your car being 10 years old. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Posted 1 year ago

“It touch up paint stick is brilliant just what I was looking for.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience and for giving us a perfect 5-star rating!

Posted 1 year ago

“The package content and instructions supplied were first rate. Unfortunately, the actual repair did not turn out very well. The problem was the pen. Prolonged shaking (much more than 30 secs) only produced a megre paint flow. This was so poor I had to use three coats and this really wasn't enough even for a tiny repair. Plus, I expected to find some flexibilty in the 'nib' whereas the hardness made things even more difficult to apply to a scratch.”

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Posted 1 year ago

Hi there, David! Thank you for sharing your feedback with us. We're pleased to hear that the package content and instructions met your expectations, but we're genuinely sorry to learn that the repair itself didn’t turn out as hoped. We truly appreciate your detailed observations, as it helps us better understand where improvements might be made. If you'd like, we can look further into this issue and you may get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Do feel free to get in touch if you’d like to discuss this further.

Posted 1 year ago

“have tried competers paint and touch up paint factory is far susperior, from primer right through to lacquer. and very well priced, would not hesatate to recomend to anyone”

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Posted 1 year ago

Thank you for the 5-star feedback, Alasdair! It’s customers like you that make all the hard work worth it. We’re grateful for your support and can’t wait to see you again! 🚙✨

Posted 1 year ago

“What an easy service from ordering the exact match colour to very prompt delivery service excellent would definitely use touch up paint factory in the future and would recommend to family and friends 😊👍🏻”

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Posted 1 year ago

Thank you for the 5-star review, Gary! We're so happy you had a great experience with us. Your support means everything, and we look forward to your next visit.

Posted 1 year ago

“Could not believe the colour matched very impressive”

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Posted 1 year ago

Thank you so much for the 5-star rating, Lynne! Your feedback means the world to us, and we’re thrilled to hear you had a great experience. We look forward to serving you and your car again soon!

Posted 1 year ago

“the items arrive on time they are well-packed with all instructions as well and if you follow these you will not have too many problems at all that what I have done the only thing left to do is blend the repair work to the original paint work”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with us, John! Happy touch-up painting! 🤩🎨

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,343 reviews