Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,760 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

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“Colour didn't match - Poor!”

Helpful Report

Posted 1 year ago

We're really sorry to hear that the colour didn’t match as expected, and we completely understand your disappointment. We’d love to make this right for you. Please get in touch with us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495, and we’ll assist you with a replacement or refund. We appreciate you sharing your feedback, and we’re here to help.

Posted 1 year ago

“The paint in the pen received got used in my work and I can say with confidence that it was matched perfectly with the original car paint. Thanks for doing a good work!”

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Posted 1 year ago

Thank you so much for your feedback! It’s great to know that it worked well for your paint repair project. We really appreciate your support, and if you need anything else in the future, we’re always here to help.🚙✨

Posted 1 year ago

“Order some paint for my TVR gave them the paint codes but they sent the wrong colour they are suppose to be sending me a replacement but I have yet to receive it”

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Posted 1 year ago

We’re really sorry to hear that there was a mix-up with your order, we completely understand how frustrating that can be. It’s disappointing that the replacement hasn’t arrived yet, especially after you provided the correct paint codes. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can look into the issue and make sure the replacement gets to you as soon as possible. Thank you for your patience, and we’ll do our best to resolve this for you quickly.

Posted 1 year ago

“Very happy with service not tried the spray paint yet but I'm sure it will be high quality”

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Posted 1 year ago

“The colour is a perfect match.”

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Posted 1 year ago

“Colour good. It was matching the car paint perfectly. Make sure you have a very tiny brush for the small chips. Definitely worth it.”

Touch Up Paint Factory 5 star review on 24th March 2025

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Posted 1 year ago

Thanks so much for the brilliant feedback, Ionut! We're glad to see some before and after photos that you shared. Thank you for the amazing 5-star review, and we hope to welcome you and your car soon. Happy driving! 🚙✨

Posted 1 year ago

“Easy to use paint pen. The colour is an exact match to the vehicle, considering it is an individual colour on the vehicle.”

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Posted 1 year ago

We’re absolutely delighted by your kind words, James! Thank you for the fantastic review.

Posted 1 year ago

“Spot on colour match well recomend”

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Posted 1 year ago

💯% thank you so much for your support and your recommendation means a lot to us. 🚙✨

Posted 1 year ago

“Excellent service,the staff in the office were most helpful. The touchup paint is very easy to apply”

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Posted 1 year ago

We’re absolutely delighted by your kind words, Debby! Thank you for the fantastic review, and we’re thrilled you had a great time. 🤩

Posted 1 year ago

“Very nice product but think the colour match could be better, looks darker to me.”

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Posted 1 year ago

Hello Scott, if you received a paint that is darker than yours, you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so our team can investigate and work with a resolution with you. We wanted to ensure you are satisfied with your purchase.

Posted 1 year ago

“Not used it yet”

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Posted 1 year ago

Hello Simpson, we appreciate you rating us 4-star. Once you get to use the product, we are eager for you to share your experience. Thank you again for the rating!

Posted 1 year ago

“Paint should have been blue. The pen was black no matter what I did the colour would not go blue.”

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Posted 1 year ago

Thank you for bringing this to our attention, Ricky. We're truly sorry for the mix-up. It sounds incredibly frustrating to receive the wrong colour, especially when you're expecting something specific. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can resolve this for you.

Posted 1 year ago

“Yes very good colour match very easy to use”

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Posted 1 year ago

🤩 So happy to hear your experience has been a positive one, Martin!

Posted 1 year ago

“Good colour match and All is good thanks”

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Posted 1 year ago

Great! Thank you for taking the time to share a glowing 5 🌟🌟🌟🌟🌟 rating to us, Stella! 💙

Posted 1 year ago

“Simple to order, colour match was perfect. Delivered as promised within stated delivery time”

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Posted 1 year ago

Wonderful! Thank you so much for taking the time to review your delivery experience, Robert! 🚚⚡💙

Posted 1 year ago

“Fast post , a good match”

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Posted 1 year ago

Awesome! Thank you for taking the time to leave us a 5-star rating, Nick!

Posted 1 year ago

“Very good quality paint does not run perfect match good prep tools quick delivery”

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Posted 1 year ago

💙 thank you for taking the time to share your experience.

Posted 1 year ago

“Not easy to cover a small scratch”

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Posted 1 year ago

Thank you for your feedback, and we’re sorry to hear that covering the small scratch wasn’t as easy as expected. If you're finding it difficult, we’d be more than happy to offer some tips or guide you through a technique that could make the process smoother. Just contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Additionally, if you feel the product isn’t quite right for the job, we can always explore alternative options for you. We appreciate you sharing your experience and are here to help – don’t hesitate to get in touch!

Posted 1 year ago

“Exactly what I ordered matched my car perfectly”

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Posted 1 year ago

TUPF offers 💯% colour match guarantee and we are glad that we were able to provide you with an exact match. Mair! 🎨

Posted 1 year ago

“Good product but despite providing car Reg I received wrong colour.”

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Posted 1 year ago

Hi Matthew! Thank you for sharing your experience, and we’re genuinely sorry to hear that you received the wrong colour despite providing your car registration. We understand how frustrating this must be, especially when you've taken the time to provide all the details. We’d love the opportunity to make things right. Please get in touch with us directly at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. We'll do our best to get you the correct colour as quickly as possible. Your satisfaction is our priority, and we appreciate your understanding. Thanks again for your feedback, and we look forward to resolving this for you!

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,760 reviews