Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,354 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,354 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2026

David E

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

154

Anonymous

Anonymous // 01/01/2019

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“Excellent”

Helpful Report

Posted 1 year ago

Wonderful! Thank you so much for your perfect 5-star rating, John! 💙

Posted 1 year ago

“Prompt service, Perfect match, had a few scratches caused by a nice person scrapping my car in a supermarket carpark. All touched up now, looks great, thanks to "The Touch Up Paint Factory" well done guys and girls, well recomend them.”

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Posted 1 year ago

Thank you for your kind words and for taking the time to leave such a glowing review, Kevin! We're delighted to know you had a positive experience, and we hope to continue exceeding your expectations. 🌟🌟🌟🌟🌟

Posted 1 year ago

“Fabulous colour match and really easy to use. Quick delivery too for a very rare colour 5 stars from me”

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Posted 1 year ago

Wow, thank you for the perfect rating. Donna! We're so happy you’re satisfied with your experience. Your feedback really motivates our team to keep doing our best. We can’t wait to welcome you back! 🤩

Posted 1 year ago

“Great product. Fast delivery,”

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Posted 1 year ago

Hi there, Kev! Thank you so much for your amazing 5-star review! We're thrilled to hear you had a great experience with us. We look forward to serving you again soon! 🚚⚡💙

Posted 1 year ago

“It was very easy to get the colour of my car on your website and from ordering to receiving my products was great service.many thanks”

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Posted 1 year ago

We genuinely appreciate your support and feedback. Once again, thank you for taking the time to leave such a glowing review. We look forward to welcoming you back again soon! 💙

Posted 1 year ago

“Excellent service and arrived in good order. Definitely recommend this company to my friends.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review, Andrew! We're absolutely delighted to hear that you had a positive experience with us. Your kind words really mean a lot to the team. 💙

Posted 1 year ago

“Was just what i ordered Will use again if i need to Would highly recommend”

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Posted 1 year ago

Hello Anne, thank you so much for your kind words and we greatly appreciate your feedback. We look forward to serving you and your vehicle again in the future. 🚗✨

Posted 1 year ago

“The can is completely different blue.even feathered out it’s complete noticeable”

Helpful Report

Posted 1 year ago

Hello Anthony! Thank you for your feedback, and we're really sorry to hear that the colour isn't matching as expected. We understand how frustrating this must be, especially when the difference is noticeable. To resolve this, we'd be happy to assist you further. Could you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution, and to make it right for you?

Posted 1 year ago

“I haven't yet been able to actually use the touch up paint I received, so I am unable to comment on the product. However, if the quality of the paint is as good as their purchase and delivery system then I can't see me having any problems. It's easy, simple and very fast. When I have had an opportunity to use the paint, if I'm able to do so, I will leave a further review.”

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Posted 1 year ago

Your feedback truly brightened our day, Nick! Thank you for sharing your experience with us, and for the 5-star rating! Whenever you're ready, feel free to reach out if you need any tips or guidance during the application process. We're here to help! 🤩

Posted 1 year ago

“Color match. Speedy delivery.”

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Posted 1 year ago

Thank you so much for sharing your Touch Up Paint Factory experience, Marvin! 🚚⚡💙

Posted 1 year ago

“Absolutely amazing, after stressing for days trying to find the right red paint i found these and the match was perfect. Highly recommend.”

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Posted 1 year ago

Hello Kya-Louise! Thanks a million for the 5-star rating! We’re so grateful for your positive feedback and are looking forward to your next visit. 💙

Posted 1 year ago

“Rather expensive per can BUT we'll worth it for the quality and match colour for my vehicle. Ordering was easy and prompt delivery, we'll packaged and protected”

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Posted 1 year ago

We appreciate your amazing review! Your satisfaction is our top priority, and we can’t wait to serve you again, D.gwyn!

Posted 1 year ago

“Bought white and coral paint pens for grand daughters fiat 500 cars and touch up for my blue Audi. All 3 perfect matches. Very impressed.”

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Posted 1 year ago

Hello Michael! We're absolutely delighted to see your 5-star rating, especially with perfect matches for all three cars! Thank you for taking the time to share your experience – it truly means a lot to us. We look forward to continuing to exceed your expectations in the future!

Posted 1 year ago

“Prompt and efficient delivery of my order of Agate Grey paint stick for my Porsche Macan. An excellent match in colour. Can't recommend any more highly. Thank you.”

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Posted 1 year ago

Hello Robert! Wow, thank you for the fantastic review! We’re so happy to hear you had a positive experience. Your feedback means a lot to us!

Posted 1 year ago

“Colours are excellent, very clear and easy to use website. Packaging nice and carefull and mail service very fast. No difficulties with customs and tax, al paid in advance”

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Posted 1 year ago

We can't thank you enough for the 5 stars! Your support makes all the difference. Looking forward to your next visit, A.C.!

Posted 1 year ago

“Not very impressed with pen paint. Took ages to get paint to flow. Ended up warming pen. So not good value at over £20 with delivery !”

Helpful Report

Posted 1 year ago

Hello Rod! Thank you for sharing your feedback, and we’re sorry to hear that you had difficulty getting the paint to flow. We understand how frustrating it can be and we certainly appreciate you bringing this to our attention. We want all our customers to be happy with their purchases, so if you'd like, we can explore a solution or alternative options to ensure you're satisfied with the product. Please don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 1 year ago

“Arrived in a good time. We just have to wait for the weather to try it.”

Helpful Report

Posted 1 year ago

Thank you for the update, Alan! We're glad to hear your order arrived on time. We completely understand the need to wait for the right weather – a dry, mild day is ideal for getting the best results with TUPF. Whenever you're ready, feel free to reach out if you need any tips or guidance during the application process. We're here to help!

Posted 1 year ago

“I ordered a pen for my vivid blue Honda Civic but it was nowhere near the right colour. I emailed customer services with pictures of the test card against the car and to be fair I had a full refund within the hour so I was very pleased with the customer service side of this company”

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Posted 1 year ago

Thank you for sharing your experience with us! We’re genuinely sorry to hear the colour didn’t match. However, we are glad that you're satisfied with your experience from our customer service team. We always aim to provide excellent support, and it’s great to know we met your expectations in that regard. Again we apologise for any inconvenience caused, Steve.

Posted 1 year ago

“Quality match to the original colour of my vehicle nice paint finish ,I've used this company for well over a year for my paint.and would not go anywhere else . Purchase with confidence your paint will match and look factory finish.painted my door as you can see on the pic the result”

Touch Up Paint Factory 5 star review on 17th November 2024

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Posted 1 year ago

Thank you so much for your kind words and for being such a loyal customer, Everett! We're thrilled to hear that the colour match and finish met your expectations. Your confidence in our product means a great deal to us, and we're delighted to know you've had great experiences over the past year. We’ll continue to work hard to ensure your paint repairs always look awesome. If you ever need anything else, don't hesitate to get in touch. We’re here to help!

Posted 1 year ago

“Ordered for 2 different makes/coloured cars and both paint pens were a perfect match. Quick delivery well done.”

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Posted 1 year ago

Thank you so much for your kind words, Mark! We’re thrilled to hear you had a great experience. We appreciate your support and look forward to serving you again soon! 🎨

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,354 reviews