Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,760 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems a good colour match. Too cold to use at the moment”

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Posted 1 year ago

Hello Trevor! Thank you for your review! We're pleased to hear the colour seems like a good match. Completely understand waiting for warmer weather to get started. When you're able to use it, we hope it works perfectly for you! If you need any assistance, don't hesitate to get in touch.

Posted 1 year ago

“Received items in a timely manner but as of yet I haven't used the product but I'm sure everything will be fine, will update when I have more info”

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Posted 1 year ago

Hi there, Simon! Thank you for your feedback! We're glad to hear your paint arrived on time. We are confident that your repair would be great. Please know that we’re here if you need any assistance!

Posted 1 year ago

“I ordered two pens and you only sent 1. Invoice says 2. How do I contact someone to get my second paint pen? UPDATE: After seeing my previous review, the support team contacted me immediately and shipped the missing pen! I am very pleased and super happy with the quick and high quality support. Thank you!”

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Posted 1 year ago

Hi Megan, I am really sorry to hear that we have not shipped you the complete order. Please could you email us at info@touchuppaintfactory.co.uk with your order number and contact details so we can action this and send you the complete order. Thank you.

Posted 1 year ago

“Excellent customer service. The first bottle of touch up paint did not match but Bob made it right and had the correct color shipped to me quickly.”

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Posted 1 year ago

Thank you for your feedback, Mike! We truly appreciate your understanding and are happy to know you're satisfied with the service provided. Please know that if you experience issues, we are always here.

Posted 1 year ago

“Good quality product and colour match was excellent”

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Posted 1 year ago

Awesome, Ray! If there's anything that we can do to improve your experience do let us know. 🤩

Posted 1 year ago

“Great service yet again, first purchased a touchup for my wifes car, and now for its replacment. Item arrived within 3 working days, so quick and easy. Not yet had chance to use it, so cant comment on the colour match as yet, but i feel confident as the last one was perfect.”

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Posted 1 year ago

Hello Anthony! Thank you for your continued trust and kind words! We're so glad to hear that you had another great experience with us. It’s fantastic that the first touch-up worked perfectly, and we’re confident the new one will match just as well. We look forward to hearing how it goes once you have a chance to use it! 💙

Posted 1 year ago

“Superb match….. quality product & fast delivery….as good as it gets 👍😎”

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Posted 1 year ago

“Great colour match and easy to apply.”

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Posted 1 year ago

“5 sar service and 5 star product. Very fast delivery. I would definitely recommend this company”

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Posted 1 year ago

“Excellent product, fast delivery, I would recommend”

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Posted 1 year ago

“Perfect match from inputting my reg plate. Easy to use, covered a small chip brilliantly.”

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Posted 1 year ago

“Excellent product, great colour match,and arrived quickly.”

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Posted 1 year ago

“Superb quality aerosol and paint, match is perfect. Delivery and communication excellent. Customer service second to none. Thank you (Bob)”

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Posted 1 year ago

“Superb product 100% colour match the pen is very easy to use I highly recommend”

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Posted 1 year ago

“That's such a brilliant paint the color is perfect.”

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Posted 1 year ago

Thank you so much for your kind words, Pinky! We're thrilled to hear your repair was a success, and that the paint match worked out perfectly. If you need anything else, don’t hesitate to reach out!

Posted 1 year ago

“Great colour match for my Thundernight BMW and easy to apply.”

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Posted 1 year ago

“Note the colour match was perfect but the actual pen when pushed down the paint did take time to come down and it was not easy to use on the car either. Received update from the team very nice thanks appreciate the new paint tub and tools which will be perfect 👌 👍”

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Posted 1 year ago

Thank you for your honest feedback A Sangha, and we’re really sorry to hear that you had difficulty with the pen. We're glad the colour match was perfect, but we understand that the paint application took time and wasn’t as easy as expected. Thanks for giving it a try, and our team has sent you a message to provide further assistance. Do let us know if you need one.

Posted 1 year ago

“Perfect colour match, good quality spray nozzle and arrived on time. Recommended”

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Posted 1 year ago

“Paint ordering easy. Good colour match.”

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Posted 1 year ago

Awesome, Mario! Thank you for rating your experience from ordering to the paint match. ⭐⭐⭐⭐⭐

Posted 1 year ago

“Delivery is exactly as described, I like the extra information and test card that is included. Great product.”

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Posted 1 year ago

Thank you for your lovely review, Heather! 🚗✨

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,760 reviews