Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,758 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th May 2026

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour was pretty good but the applicator was really bad and the paint was too thick to fill the end of the applicator and ended up leaving a poor finish in which I had to spend alot of time and effort to rectify.”

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Posted 1 year ago

Hello Steven, we're sorry to hear about your experience and truly appreciate your feedback. Could you please share more details with us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495? We want to understand the issue better so we can explore how we can assist you. Your satisfaction is our priority, and we’re committed to resolving this for you.

Posted 1 year ago

“very good colour match and easy to follow instructions and easy to use and apply and fast service to”

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Posted 1 year ago

We’re absolutely over the moon with your feedback, Robert! Thanks for the 5 stars and for taking the time to share your experience.

Posted 1 year ago

“Ordered touch up pen and brushes . Touch up pen arrived with no brushes , quickly sorted brushes arrived next day . Great service”

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Posted 1 year ago

Hello Scott! Thank you so much for working with us to resolve the issue with the brushes and we appreciate you sharing your experience with us.

Posted 1 year ago

“Excellent match and was delivered very quickly.”

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Posted 1 year ago

Wonderful, Daniel! Thank you so much for sharing your experience with us. 💙

Posted 1 year ago

“Ordered the paint pen to touch up a few small stone chips on my wife's car. Colour match looks great but as the car is brand new it should be a good match. Was easy to apply and as stated a great match.”

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Posted 1 year ago

Hello John, thank you for sharing your feedback! We’re glad to hear the paint pen worked well for your wife’s car and that the colour match was spot on. We appreciate your review and hope the touch-ups continue to look great! Happy driving!

Posted 1 year ago

“Good match on colour”

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Posted 1 year ago

Awesome! Thank you so much for providing feedback with the paint match, John! 🥂

Posted 1 year ago

“Great service. Paint a perfect match.”

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Posted 1 year ago

Thanks so much for the 5 stars and for sharing your positive experience with us, Michael. ⭐⭐⭐⭐⭐

Posted 1 year ago

“as described. good product. fast delivery”

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Posted 1 year ago

Hello Daniel, we appreciate your feedback and if there's anything that we can do to improve your experience do let us know. We're always here glad to help!

Posted 1 year ago

“Every time 100% match”

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Posted 1 year ago

Awesome, Eliot! 💙

Posted 1 year ago

“Very happy with my purchase, wasn't a perfect match but is good enough and has a very good finish. Fantastic value for the money and will definitely use in the future.”

Touch Up Paint Factory 5 star review on 23rd February 2025

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Posted 1 year ago

Hello Peter! Thank you for your feedback! We’re so glad to hear you’re happy with your purchase and the finish. While it may not have been a perfect match, we suggest that you contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can check on what we can do further to help you. 💖

Posted 1 year ago

“To get a decent flow of paint to the hard “nib” was not easy. The colour match was good, and I needed a fine paint brush to achieve a decent finish. Any future purchase would avoid the hard tipped dispenser!”

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Posted 1 year ago

Hello Alexander! We’re sorry to hear about the issue you’ve encountered with the nib, and we completely understand how frustrating this must be for you. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495. We’d be happy to assist you and work toward resolving the problem to ensure a better experience moving forward.

Posted 1 year ago

“Simple ordering and pretty fast delivery. I wanted a paint colour not based solely on a registration number (I tried that with a different company and was sent silver instead of grey!). A tad expensive but it was a reasonable size pot so should last a while. Would be more than happy to use this company again.”

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Posted 1 year ago

Thank you for your review, Ian! We’re glad to hear that the ordering process was simple and the delivery quick. We understand the frustration and glad that TUPF was able to match your needs. ⭐⭐⭐⭐⭐

Posted 1 year ago

“Not used it yet bought as a precaution”

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Posted 1 year ago

We understand your reason for purchasing and we appreciate your trust in TUPF, BIll. 🚙✨If you need anything else in the future, don’t hesitate to reach out!

Posted 1 year ago

“Ordering was straight forward and easy. My order was shipped out quickly but unfortunately the paint I received did not match my car colour. I contacted The touch up paint factory through email and was sent out another order straight away which I received within 2 days and this time the colour was a match. Excellent customer service it was just unfortunate about the first order or I would have given a rating of 5*”

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Posted 1 year ago

Hello Lynne, we’re really sorry about the initial hiccup with your order, but we’re so glad we had the chance to make things right. Thank you for your thoughtful 4-star review – while a 5-star rating would certainly be the cherry on top (but we’re not one to be greedy!), we genuinely appreciate you sharing your experience with us. Your feedback helps us improve, and we’re truly grateful for your understanding! Should you need anything else, please don't hesitate to get in touch. 😊

Posted 1 year ago

“Quality product, perfect colour match. Arrived very quickly.”

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Posted 1 year ago

Glad to hear about your experience, George! 🤩

Posted 1 year ago

“excelent product....colour match perfect....this will be second time i have used your company....i wont go anywher else....thanks....”

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Posted 1 year ago

Thank you for your continued trust in Touch Up Paint factory, Don! 💙

Posted 1 year ago

“I bought paint from two other companies before buying from the Touch Up Paint Company. Neither paints matched exactly, but the Touch Up Paint Company Paint matched perfectly. Very pleased with the results.”

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Posted 1 year ago

Hello Lawrence, thank you for your fantastic feedback! We’re so pleased to hear that our paint provided the perfect match after your previous experiences. It’s great to know you're happy with the results. If you need anything else in the future, don’t hesitate to reach out! 💙

Posted 1 year ago

“Great group to buy from ! Quality product, I made a mistake with my order and they were so helpful putting it right for me !! Fast delivery i highly recommend!”

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Posted 1 year ago

Hello Colum! Thank you so much for your kind words! We really appreciate your recommendation and are thrilled you’re happy with both the product and fast delivery! 🚗✨

Posted 1 year ago

“Seems a good colour match. Too cold to use at the moment”

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Posted 1 year ago

Hello Trevor! Thank you for your review! We're pleased to hear the colour seems like a good match. Completely understand waiting for warmer weather to get started. When you're able to use it, we hope it works perfectly for you! If you need any assistance, don't hesitate to get in touch.

Posted 1 year ago

“Received items in a timely manner but as of yet I haven't used the product but I'm sure everything will be fine, will update when I have more info”

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Posted 1 year ago

Hi there, Simon! Thank you for your feedback! We're glad to hear your paint arrived on time. We are confident that your repair would be great. Please know that we’re here if you need any assistance!

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,758 reviews