Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,282 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,282 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 30th April 2025

Phil C

Touch Up Paint Factory 5 star review on 28th April 2025

Keith B

Touch Up Paint Factory 5 star review on 23rd April 2025

Ian L

125

Anonymous

Anonymous // 01/01/2019

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“Excellent service and advice to enable a professional finish to be obtained. The paint was an exact match for my 29 year old vehicle and it covered superbly. I higlhy recommend.”

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Posted 2 weeks ago

“Perfect match as usual. This is my 4 th time using there product and had good results every time.”

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Posted 2 weeks ago

“Exact colour match and easy application. Worth spending that little extra to get a decent product.”

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Posted 2 weeks ago

“Very efficient service and prompt delivery”

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Posted 2 weeks ago

“Not used yet but looks ok as ordered cheers”

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Posted 2 weeks ago

“The 30ml Grey touch up paint for my 2018 Audi matched up perfectly. Although the price seems high for a small amount of paint, it was well worth the expense to hide bonnet stone chips. The appearance is good and the formation of rust is prevented.”

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Posted 2 weeks ago

“Excellent colour match. Reasonable cost for a good quality product. Although the initial order acknowlegement clearly stated that I would be contacted once dispatched, no message arrived. Just as well I was at home, otherwise the delivery might not have been made. You really need to comfirm dispatch for customers who might have to make arrangments for someone to be in to receive the order. New customers need to be aware that delivery times are from dispatch, not order placement. The delivery choices of standard 48 hours or next day delivery are a little misleading on that basis. Only minor niggles and generally very happy. Would definately use again.”

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Posted 2 weeks ago

“Asked for a review but the product still hasn't arrived. Useless carrier?”

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Posted 2 weeks ago

Apoligies for the experience, Kevin! It seems that our team has gotten in touch with you. We hope everything has been clear and we appreciate you bringing this matter into our attention.

Posted 1 week ago

“100 % Good Thanks”

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Posted 2 weeks ago

“All good.”

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Posted 2 weeks ago

“The paint from this company is far superior to its rivals. The paint appears to be thicker but still maintains ease of application but covers much better needing less coats. Colour matching is spot on with the cars VIN number printed on the can.”

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Posted 2 weeks ago

“Simple . Paint colour is a very poor match”

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Posted 2 weeks ago

Hello there, Peter! We're really sorry to hear the colour wasn’t a good match — that’s not the standard we aim for. Our team has reached out and offered a remake, as we’d genuinely appreciate the opportunity to make things right for you. At the end of the day, your satisfaction matters to us, and we’re here to ensure you get the perfect finish you were hoping for. 🎨✨

Posted 1 week ago

“There was a mix up with my original pen order but after some discussion this was resolved satisfactorily. Very good customer service and I would recommend this company.”

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Posted 2 weeks ago

“The paint was a good colour match with existing painted panels, and easy to apply. Once I had gained experience of spray technique with a spray can, the result was better than I had expected. The preparation and cleaning is most important and the wax and grease remover worked well. The final buffing and sanding resolved a lot of the defects, which was a result of working in a tight space in my garage I am most happy with the end result and the colour match.”

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Posted 2 weeks ago

That’s brilliant to hear — thank you so much for sharing your experience, James! We’re delighted the colour matched well and that you were happy with the final result. Sounds like you put in the prep work too — and as you rightly said, that makes all the difference! Happy driving! 🚗✨

Posted 1 week ago

“Price is very reasonable and the paint is a perfect match thankyou”

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Posted 2 weeks ago

“Colour match is perfect and easy to apply, great product”

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Posted 2 weeks ago

“Sent two colour pens - one was a very good match, the other, although labelled as such, had very little paint in it. Not sure what happened there. Good pen was sufficient - works very well on tiny chips and improves surface of larger ones though not an invisible repair.”

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Posted 2 weeks ago

Hello Ian! Thanks so much for the honest feedback — we're glad to hear one of the pens was a great match and worked well on the chips! As for the second pen with very little paint, that certainly doesn’t sound right, and we’re really sorry about that. We’d love to look into this for you — if you’ve not already been in touch, feel free to drop us a line at info@touchuppaintfactory.co.uk. We’d be more than happy to make it right. Even if it’s not an invisible repair, we’re chuffed to hear it made a noticeable improvement. 🎨👌

Posted 1 week ago

“Great service arrived on time small issue with 1 piece missing. Rang up and they couldn’t be more apologetic. Said they would put in first class post right away. Arrived next day great customer service can’t fault them”

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Posted 2 weeks ago

“I ordered touch up paint for two different cars and both colours were a perfect match Also the delivery time was very good and I would recommend the product”

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Posted 2 weeks ago

“Good product and good price, I will buy again if I need to”

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Posted 2 weeks ago

Touch Up Paint Factory is rated 4.6 based on 4,282 reviews