Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,285 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 30th April 2025

Phil C

Touch Up Paint Factory 5 star review on 28th April 2025

Keith B

Touch Up Paint Factory 5 star review on 23rd April 2025

Ian L

125

Anonymous

Anonymous // 01/01/2019

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“Great service arrived on time small issue with 1 piece missing. Rang up and they couldn’t be more apologetic. Said they would put in first class post right away. Arrived next day great customer service can’t fault them”

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Posted 2 weeks ago

“I ordered touch up paint for two different cars and both colours were a perfect match Also the delivery time was very good and I would recommend the product”

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Posted 2 weeks ago

“Good product and good price, I will buy again if I need to”

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Posted 2 weeks ago

“Superb paint and the new spray nozzles make a great job,bought for my mt09 tracer wheels.”

Touch Up Paint Factory 5 star review on 13th April 2025

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Posted 2 weeks ago

“.Good service and match”

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Posted 2 weeks ago

“Very pleased with this product”

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Posted 2 weeks ago

“Excellent service. Perfect colour match”

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Posted 2 weeks ago

“I have had two pens now sent out and colour no where near . Customer service is good pitty thd paint match wasn't as good .”

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Posted 2 weeks ago

Hi Lee! We’re really sorry to hear the colour wasn’t what you needed — and it sounds like there may have been a mix-up if you received two. That’s definitely not the experience we want for you. Our team has gotten in touch with you and asks for photos. We would love to hear back from you to help you with this issue. We’re here to help and would appreciate the opportunity to make things right. 🎨✨

Posted 1 week ago

“The paint was exactly the correct colour and was easy to apply. The top spray gave an excellent finish.”

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Posted 2 weeks ago

“You have pestered me for a review so here it is. Very poor colour match. Very hard to get any kind of decent finish. Made things worse.”

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Posted 2 weeks ago

Hello Robin! We’re really sorry to hear that you’ve had such a frustrating experience. This certainly isn’t the result we aim for, and we appreciate you taking the time to share your feedback. We’d love the chance to make things right for you. If you could please reach out to us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495, our team would be happy to assist and see how we can help resolve this issue. Your satisfaction is important to us, and we’re here to ensure we get this sorted.

Posted 1 week ago

“After buying a new car and having a stone chip appear on the front bumper, I decided to have a go myself, nothing to lose so I got the paint code from the car badge along with the registration number, the touch up pen came in just a few days, followed the directions and I’m pleased with the results, the paint colour is a extremely good match. I would recommend using this company to anyone. Thanks Dave”

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Posted 2 weeks ago

“Had to buy another ‘Touch Up Pen’ because there was only a thimble full of paint in the first!! Which is appalling when the pen costs £20 …”

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Posted 2 weeks ago

We’re really sorry to hear about your experience, and we completely understand your frustration. It looks like our team has already reached out to you, and we hope that helped clarify any concerns you may have had. Thanks for bringing this to our attention — we really appreciate your feedback.

Posted 1 week ago

“Great product”

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Posted 2 weeks ago

“Does what it says. Reasonable price. Reasonable delivery times.”

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Posted 2 weeks ago

“Purchased a touch up pen for my transit custom. The colour match was perfect .great service. Excellent all round .”

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Posted 2 weeks ago

“Very quick response from company with all you need in package to undertake a home scratch repair.”

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Posted 2 weeks ago

Thank you so much for the positive feedback with the team, David! And if there's anything else that we can do to improve your experience do let us know.

Posted 1 week ago

“There was a glitch and the wrong colour arrived. t was iImmediately sorted without a quibble, very nice peiole to deal with.”

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Posted 2 weeks ago

“Excellent service. The quality and and accuracy of the manufacturer touch up paint is the best. Customer help is excellent.”

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Posted 2 weeks ago

“Perfect colour match, decent finish”

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Posted 2 weeks ago

“Good service. Wonderful match of paint to my 1981 Vespa restoration project.”

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Posted 2 weeks ago

Touch Up Paint Factory is rated 4.6 based on 4,285 reviews