Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,276 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 28th April 2025

Keith B

Touch Up Paint Factory 5 star review on 23rd April 2025

Ian L

Touch Up Paint Factory 5 star review on 17th April 2025

Richard W

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect colour match pen easy to use”

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Posted 1 week ago

“touch up paint factory are the best. They produce a z05 blue which is pretty identical to a 1975 suzuki classic motorcycle blue. There is a huge potential for the touch up paint factory to capitalise on the classic japanese motorcycle paint market”

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Posted 1 week ago

“Very accurate colour matching”

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Posted 1 week ago

“Great match and quality paint .”

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Posted 1 week ago

“Fast service, I would fully recommend the company.”

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Posted 1 week ago

“Wrong color paint sent. No reply or follow up to my requests.”

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Posted 1 week ago

Hello Lee, we’re ever so sorry if you’ve received the wrong paint — that’s certainly not the experience we aim to provide. Please note that our customer service team is currently away for the Easter break and will be back on 22nd April. In the meantime, we truly appreciate your patience and understanding. If you’ve already emailed us, rest assured your message is in the queue and we’ll be in touch as soon as we're back. We’re here to help and will do our best to make things right for you.

Posted 1 week ago

“Not used yet will do a full review as soon as I have had the chance to use it can't give full stars until I see the finished results”

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Posted 1 week ago

Hi theere, Albert. No worries at all — we’ll be looking forward to your full review when the time comes! 😊 Take your time, and if you’ve got any questions along the way, we’re just a message away. Here’s hoping for a smooth and satisfying touch-up! 🎨🚗

Posted 1 week ago

“The paints arrived in a timely manner, they were appropriately packaged to mitigate damage.”

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Posted 1 week ago

Awesome, Paul! Glad to hear your positive expereince with us! 🚚⚡💙

Posted 1 week ago

“Exceptional paint. Started with a panel but decided will do whole car as looks better than older panels. The paint seems to be self leveling so even if initially looks uneven will flatten out. All round great result. I am no expert at this so happy to have something that works”

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Posted 1 week ago

Wow, that's amazing, Paul! We’re so glad to hear the paint worked so well for you. And we appreciate you leaving us a perfect 5-star rating! ⭐⭐⭐⭐⭐

Posted 1 week ago

“arrived on time and was as advertised”

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Posted 1 week ago

“I have ordered for my car before but I ordered for my nana this time, it was a perfect match and easy to use. I just put her reg in and ordered the pen, came quickly and with clear instructions. Would purchase again!”

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Posted 1 week ago

“My third order from Touch Up and the colour matching has been very accurate every time. Would certainly order again.”

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Posted 1 week ago

“Product as expected and prompt delivery.”

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Posted 1 week ago

“Sent out the wrong colour …. I asked for concrete I get black……… So touch up paint got in contact with me and we sorted the problem out they sent out the right colour in quick time more than happy with them Thanks”

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Posted 1 week ago

Oh no — that’s certainly not the result we were aiming for! Really sorry to hear you received the wrong colour, Michael. We completely understand how frustrating that must be. Could you kindly get in touch with us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495? Our team is ready to get this sorted for you as quickly as possible. At Touch Up Paint Factory, we stand by our 100% colour match guarantee, and we’d love the chance to put things right and get you the perfect match you originally ordered.

Posted 1 week ago

“Perfect match and covered scratches a treat”

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Posted 1 week ago

“Exact plant match with my car impressed”

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Posted 1 week ago

“Very good service and paint match”

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Posted 1 week ago

“Great match , fast service. Thanks”

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Posted 1 week ago

Awesome, Graham! Thank you so much for leaving us a review. If there's anything that we can do to improve your experience, do let us know.

Posted 1 week ago

“I have used paint factory spray before it was great I got the paint pen this time it wasn't as good to tell you the truth”

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Posted 1 week ago

Oh no — we're really sorry to hear about your experience, Des. This certainly isn’t the level of service we aim to provide, especially as a returning customer. We truly appreciate your continued trust in us, and we’d love the opportunity to make things right. Could you please get in touch with us at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495? Our team will be more than happy to look into this for you and ensure you receive the level of service you expect — and deserve. Thanks again for bringing it to our attention. We’re here to help.

Posted 1 week ago

“Very satisfied with customer support, accurate product description, and excellent shipping/arrival time.”

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Posted 1 week ago

Touch Up Paint Factory is rated 4.6 based on 4,276 reviews