Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,248 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,248 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 28th December 2025

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The paint pen wasnt the right colour to i choose and expected”

Helpful Report

Posted 5 months ago

Sorry to hear the colour wasn’t a match, Harry. Please get in touch with us at info@touchuppaintfactory.co.uk so we can help sort this for you.

Posted 5 months ago

“Easy to use kit and colour matched up great.”

Helpful Report

Posted 5 months ago

Great to hear about your positive experience, Barrie! ⭐⭐⭐⭐⭐

Posted 3 months ago

“My order arrived promptly and when I finally got around to using it the colour match was excellent.”

Helpful Report

Posted 5 months ago

Hello Martin! We’re glad we could turn your initial scepticism into confidence by delivering a perfect colour match — just as our 100% Colour Match Guarantee promises.

Posted 3 months ago

“The paint arrived very quickly and is an exact match. Thank you so much.”

Helpful Report

Posted 5 months ago

Hi Richard! Thank you so much for taking the time to share your paint match experience with Touch Up Paint Factory,

Posted 3 months ago

“Excellent service, speedy delivery. have yet to use the paint”

Helpful Report

Posted 5 months ago

Hi there! Thank you for taking the time to share your experience. Once you had the chance to use the paint, we would be eager to know how it worked for you.

Posted 3 months ago

“Fantastic! Best ever solution for minor blemishes. Where have you been all my life!”

Helpful Report

Posted 5 months ago

We sincerely appreciate the kind words and top marks, Ian! We look forward to serving you and your car again in the future! 🚙✨

Posted 3 months ago

“There was a problem caused by the DVLA documenting wrong colour. It was identified and resolved by company within in 24 hours. Product arrived quickly , it was a perfect match and easily applied. Recommend thoroughly.”

Helpful Report

Posted 5 months ago

Hello Darren! Many thanks for the fab review! We’re happy to have helped you sort out the issue.

Posted 3 months ago

“Very informative website and dispatched very quickly.”

Helpful Report

Posted 5 months ago

Hello there! Thank you so much for your feedback.

Posted 3 months ago

“Easy and quick service. This is the second colour pen I have used and the match is perfect, thank you”

Helpful Report

Posted 5 months ago

Thanks for the stellar feedback, Steve – glad to hear that you got a perfect match.

Posted 3 months ago

“I found your product to be the perfect match for my car”

Helpful Report

Posted 5 months ago

Cheers for the top rating, Stephen! We're thrilled our paint match worked so well on your vehicle. 🥂

Posted 3 months ago

“Well, they turned it around. Wrong colour turned up. It happens 🤷🏻‍♂️, Problem rectified with a new can of correct colour. All good”

Helpful Report

Posted 5 months ago

Sorry to hear you’ve had a poor experience and no reply so far, Jonathan—that’s not how we want things to be. Please try reaching out again so we can make it right for you. Additionally, it seems our team has already reached out to you. We hope to address your concerns, so please do respond to us. Thank you.

Posted 5 months ago

“Products arrived quickly but due to illness I havebeen unable to try yet but have previously used these productsandfound them excellent”

Helpful Report

Posted 5 months ago

Wow! Thank you so much for your great feedback, George. We appreciate the trust and support you placed in Touch Up Paint Factory.

Posted 3 months ago

“Great product and the team are quick to help in rectifying any issues. Would definitely recommend”

Touch Up Paint Factory 5 star review on 24th July 2025

Helpful Report

Posted 5 months ago

Awesome, David! It’s customers like you who keep us going and greatly appreciate the opportunity to make things right.

Posted 3 months ago

“Easy to use and gives a good finish”

Helpful Report

Posted 5 months ago

Hello John! Thank you so much for taking the time to share your experience using Touch Up Paint Factory.

Posted 5 months ago

“Fast despatch”

Helpful Report

Posted 5 months ago

Awesome, glad to have met your timeline for dispatch. But we always try to dispatch it within 24-48 working hours from the day of your purchase.

Posted 3 months ago

“Had to buy more as 400ml doesn't cover much. The delivery was relatively fast, although I had to pay an extra fee for it. Does need the clear coat to bring out the colour. Good instructions provided on how to use the product.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, Thomas! Glad the instructions helped and delivery was quick. We appreciate the feedback and please know that if you have issues, you can always contact us at info@touchuppaintfactory.co.uk. Additionally, if there's anything that we can do to help improve your experience, do let us know.

Posted 5 months ago

“Excellent match, purchased another paint online that just didn’t come up to scratch”

Helpful Report

Posted 5 months ago

Hello Robert! Thank you for your awesome feedback!

Posted 3 months ago

“Very dissatisfied. Not as described. See pictures - first is the 'advert' , second is the reality. Two bits of white sponge, no attachment came 'loose' in a jiffy envelope. Probably worth about 50p”

Helpful Report

Posted 5 months ago

Hello Trevor! We completely understand where you are coming from, especially after receiving this. It appears that our team has already reached out to you to address this issue. May we know if this has already been addressed? if not, we kindly ask you to respond to the email that we sent so we can address this issue. Thank you for bringing this matter into our attention.

Posted 5 months ago

“Tried too many other aerosol cans and this is the only one that worked for me. The others seemed to always develop either a run or orange peel”

Helpful Report

Posted 5 months ago

Thank you kindly for your 5-star review – we’re here any time you need a perfect paint match, Michael.

Posted 3 months ago

“Prompt delivery and a perfect match. All you need for stone chip damage.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience, Paul!

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 5,248 reviews