Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,319 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,319 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 1st May 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived in good time and was an exact colour match fo the vehicle. Given the van is over 25 years old this is really impressive. Will definately use this company again and will recommend to everyone I know. Many thanks to the team at the Touch Up Paint Factory”

Helpful Report

Posted 3 months ago

Thank you for the great feedback! We're so glad the colour match was perfect, even for a 25-year-old van! We really appreciate your support and recommendations. If you need anything else, feel free to reach out. Many thanks from the team. 🤩

Posted 3 months ago

“Received the touch up pen very quickly. Good colour match but not easy to apply for a smooth finish. Having left an honest review I was contacted by The Touch Up Paint Factory and together we realised that I had chosen the wrong applicator type. I was sent, free of charge, a different applicator which worked excellently. Unbelievably good service and great product. Definitely seek their advice if you’re unsure. Will definitely use this company again. Extremely highly recommended.”

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Posted 3 months ago

Hello Richard, we understand your frustrations. But we TUPF team is always here to support you. So we can provide you with personalised assistance with paint application. Kindly reach out to us info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 including the photo and the challenges you experienced so we can support you. Your satisfaction is important to us.

Posted 3 months ago

“Colour match was really good Thank you so much”

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Posted 3 months ago

No, thank you, Mande, for trusting TUPF with your touch-up paint needs! If there's anything that we can do to improve your experience. Do let us know we are here to help.

Posted 3 months ago

“Touch up paint and pen both good,including colour match,quick postage,very pleased with product”

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Posted 3 months ago

Thank you for your kind words and 5-star review, Tim! We’re so pleased the touch-up paint worked out so well for you. 🚗✨

Posted 3 months ago

“More than happy with all aspects of this product and service attached to it.”

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Posted 3 months ago

Awesome! Wonderful to hear your positive experience with the service and the product itself. We appreciate you sharing your experience with us. 🥂

Posted 3 months ago

“Touch up paint was an excellent match , very happy and will recommend them”

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Posted 3 months ago

Your 5-star review made our day, Mrs. Faux! Thanks for trusting TUPF for your touch-up paint needs– we’re so glad it worked well for you.🚙✨

Posted 3 months ago

“Excellent product with superb colour match I really cannot find fault at all. Arrived very promptly too!”

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Posted 3 months ago

We can’t thank you enough for the 5-star rating, Peter! It’s awesome to know our touch-up paint made such a positive impact.

Posted 3 months ago

“Arrived promptly and the instructions were easy to follow but there didn't seem to be much paint in the pen so if you have several bits to touch up best buy two”

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Posted 3 months ago

Hello Ann, thanks for your feedback! We're glad to hear the instructions were easy to follow and that your order arrived promptly. We completely understand your concern about the amount of paint in the pen. Since the pens are 10ml, if you have multiple areas to touch up or larger repairs, we recommend purchasing an extra pen to ensure you have enough. If you're tackling a larger project, it's always a good idea to stock up on a bit more paint. If you have any questions or need further assistance, feel free to contact us at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We're here to help!

Posted 3 months ago

“Fantastic match, all from my registration number. Quick delivery and service.”

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Posted 3 months ago

Awesome, Andrew! We truly appreciate the 5-star review! Thanks for sharing your experience. 🚚⚡💙

Posted 3 months ago

“Paint mix was very good and matched very well”

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Posted 3 months ago

Thanks a ton for the 5-star rating, Melvyn! We’re so happy the touch-up paint worked out for you. Your satisfaction with the paint match means everything to us. 🎨

Posted 3 months ago

“The match was perfect to the vehicle service was quick and reliable will use again if needed in fire 👍”

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Posted 3 months ago

You just made our day with your 5-star review, Steve! Thank you for choosing us (Touch Up Paint Factory) and for your kind feedback! 🤩🤩

Posted 3 months ago

“Super Quick response to request for the exact touch up paint for my Rav. Just the ticket! Thank you”

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Posted 3 months ago

Thanks for the fantastic review and the 5 stars! We love hearing that we were able to help you with your concern.

Posted 3 months ago

“very friendly and helpful service.My touch up paint arrived quickly. colour appears to be an accurate match.”

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Posted 3 months ago

Thank you for the 5 stars! We’re delighted that the touch-up paint worked well for you. Your feedback makes all the difference!

Posted 3 months ago

“Excellent service and great product- highly recommend as a company 👍”

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Posted 3 months ago

Thank you for the fantastic rating! We’re thrilled you had a positive experience.🔥🔥

Posted 3 months ago

“I was expectin RAL 0607005 Cement Greige but the product received is RAL 7005 Mouse Grey. Customer Service accepted their error and refunded the cost. It would have been 5-star review had the product arrived in required colour.”

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Posted 3 months ago

Hello Jeremy, we’re really sorry to hear that the colour wasn’t what you were expecting! That’s definitely frustrating, especially when you have a specific shade in mind. It seems there may have been an error in the order, but we’re glad to hear the issue has been resolved. We hope that’s helped make your day a little brighter! If you need anything else or have further questions, don’t hesitate to reach out—we’re always here to help.

Posted 3 months ago

“Excellent again many thanks”

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Posted 3 months ago

Hello Ricky, your 5-star feedback means so much to us. Thanks for your kind support! 💯🚗✨

Posted 3 months ago

“Unfortunately I have not used it yet as weather has been damp and cold. The repair package is comprehensive and I will be able to find out how good the colour match is good.”

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Posted 3 months ago

Hello John! We completely understand the weather delay. Once you’re able to give it a go, we hope the colour match is spot on. If you need any tips or run into any questions, don’t hesitate to reach out. ☀️🔥🚗✨

Posted 3 months ago

“Delivery was on time”

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Posted 3 months ago

We understand that you experienced issue with the paint. However, if there's anything that we can do to help you. Do let us know.

Posted 3 months ago

“My order of the paint pen on 32st December and it did not arrive. I sent the Touch up paint factory a message to tell them and three days later a new set of pens arrived. Excellent device to make up for Royal Mail non delivery”

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Posted 3 months ago

Hello John! We can’t thank you enough for your kind 5-star review. Your feedback is incredibly valuable to us.🚗✨

Posted 3 months ago

“Great service and delivery”

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Posted 3 months ago

Thank you for sharing your wonderful experience! Your 5-star rating is greatly appreciated, Peter! 🥂

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 4,319 reviews