Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,319 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,319 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 1st May 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service”

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Posted 3 months ago

Awesome, Russell! Thank you so much for your 5-star rating! 🚙✨

Posted 3 months ago

“Brilliant”

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Posted 3 months ago

Thank you so much for rating your experience with us, John! 💗☀️

Posted 3 months ago

“No great! Used many rattle cans from another company, over 30 years to do small jobs, on different cars over the years, with great results, I tried this company, poorly on price, and reading the reviews, But I found the paint did not spray very well at all, spitting more than spraying, plus the paint seemed terrible thin, with poor coverage, A 30 min: small repair, turned into a all afternoon job, that had to be done again and again to get any sort of satisfactory finish, I will say the match was not to bad, but alot more of the panel had to be done to get it looking right, Disappointed.”

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Posted 3 months ago

Hi there, Timothy! It’s clear from your experience that this product didn’t live up to the standard you’re accustomed to, and that’s really disappointing. We completely understand your frustration, especially when you’ve had years of success with other products. The last thing we want is for your repair job to turn into an all-day affair! We’ll take your feedback seriously, as it helps us identify areas to improve. If you’d like to explore any alternative options or discuss a resolution, we’re more than happy to help. We’re here to ensure you have a much smoother experience next time! And while we can’t undo the time lost, we’ll make sure your next job is a much quicker (and less stressful) one! Contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495

Posted 3 months ago

“Package delivered on time and was as advertised. With such low temperatures, haven’t tried out the pen yet.”

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Posted 3 months ago

Hi there, Bill! It’s great to hear the package arrived on time and just as expected! With the cold weather, we completely understand why you haven’t had a chance to try out the pen yet—temperatures can definitely make the drying process longer. When you're able to give it a go, we hope it works perfectly for you! In the meantime, if you have any questions or need guidance, we’re here and happy to help. Stay warm and best of luck with the repair when you're able to tackle it!

Posted 3 months ago

“Great service arrived well packaged”

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Posted 3 months ago

Thank you for your amazing review, John! We look forward to serving you and your car again soon. ❤️

Posted 3 months ago

“What can I say ... prompt efficient excellent customer service ,the products are excellent ,based on my experience ..feel safe folks ordering from The Touch Up Paint team ..I will order again as and when I need to”

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Posted 3 months ago

Thank you for the amazing 5-star review, Mark! It’s customers like you who make our work so rewarding. 🥂 Happy Driving! 🚗✨

Posted 3 months ago

“Great service as always, paint stick is a perfect match. I'm looking to trade in my car this year and for such a small outlay this will add value.”

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Posted 3 months ago

“Wonderful product provided by fantastic service”

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Posted 3 months ago

We can’t thank you enough for your kind 5-star review, Barry. Your feedback is incredibly valuable to us.

Posted 3 months ago

“Excellent service and product”

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Posted 3 months ago

Thank you for the fantastic rating! We’re thrilled you had a positive experience both product and service.💖

Posted 3 months ago

“Paint matched perfectly and dried very quickly and simple to use”

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Posted 3 months ago

Hi Dennis. We appreciate you taking the time to leave such a wonderful review. Thanks for making our day! 🌈

Posted 3 months ago

“Excellent transaction Highly recommended”

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Posted 3 months ago

Hello there, Robert! We’re so grateful for your kind words and excellent rating. Thanks for being a valued customer! 🥂

Posted 3 months ago

“Unlike any other touch up paint I have used this is very thin. As thin as water. Makes it very difficult to apply without it rolling off.”

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Posted 3 months ago

It’s unfortunate that the consistency didn’t work for your needs. We definitely understand how challenging that must’ve been. If you’d like, we’d be more than happy to offer advice on how to improve the application, or perhaps suggest a more suitable alternative for your project. We’re here to make sure you get the finish you deserve! We're her anytime at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495

Posted 3 months ago

“My order came punctually and colour was perfect match”

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Posted 4 months ago

Awesome! We appreciate you sharing your thoughts and experience with the delivery and paint match, William! 🚚⚡💙

Posted 3 months ago

“Very impressed with the speed of delivery from placing my order just before Christmas. Unfortunately, not been able to establish colour match due to current inclement weather conditions.”

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Posted 4 months ago

Hello Glen, we're glad to hear you were impressed with the fast delivery! Once the weather clears, feel free to reach out if you need any help with the colour match. 🎨 Happy repairing!

Posted 3 months ago

“Great service perfect paint match”

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Posted 4 months ago

We appreciate you sharing your positive experience, Graham! We look forward to serving you and your car again in the future. ⭐⭐⭐⭐⭐

Posted 3 months ago

“Absolutely quality. Definitely will be using again”

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Posted 4 months ago

Your 5-star review brightened our day—thank you for your trust and feedback! Happy Driving, Garry! 🚗✨

Posted 3 months ago

“Good customer servicec sorted out a small issue immediately and with no fuss. Good products”

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Posted 4 months ago

Hello Mark, we appreciate you taking the time to share your experience. We apologize if you experienced an issue. However, we are glad that we were able to help. If there's anything else that we can do to help improve your experience, do let us know.

Posted 3 months ago

“Placed the order using my reg number to get the colour. The service was fine however, the colour was a few shades darker than it should be.”

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Posted 4 months ago

It’s good to hear that the service was up to your expectations, Steven. But we’re really sorry to hear the colour didn’t match as expected. If you'd like, we can help you explore options for a closer match or discuss how we might assist you in resolving this. We really want to ensure you're happy with the results, so don’t hesitate to reach out at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 3 months ago

“Had a small problem with my order but dealt with immediately and satisfactory Thank you”

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Posted 4 months ago

Thank you for taking the time to share your positive experience, Derek! We’re so pleased you’re happy with our service. 🤩

Posted 3 months ago

“Paint not a good match. Too dark but couldn't get a clear enough photo to prove it,light reflection etc. Money wasted. .”

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Posted 4 months ago

Hi there! We’re really sorry to hear that the paint wasn’t quite the right match for you. While we understand your frustration, we always aim to make sure our customers are happy with their purchases. If you'd like, we can help you explore alternatives or offer advice on how to get the best match. Kindly contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Don’t worry, we’re here to help, and your satisfaction is important to us!

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 4,319 reviews