Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,319 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,319 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 1st May 2025

127

Anonymous

Anonymous // 01/01/2019

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“It all arrived safely. But with weather I have not been able to do it or check if the colour is ok. It should be as it is the factory colour. The kits looks great with all I will need.”

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Posted 4 months ago

Hello Rita! Thank you for your review! We’re glad to hear everything arrived safely and that you’re happy with the kit. We completely understand that the weather can sometimes get in the way. Feel free to reach out if you have any questions once you’re able to try it out. Thanks again for choosing us!

Posted 4 months ago

“I'm very pleased with the colour match, looks spot on. I've used the touch up factory and few times now and have to say on every occasion the colour has matched every time.”

Touch Up Paint Factory 5 star review on 20th December 2024

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Posted 4 months ago

Hi Noel, thank you so much for your fantastic review! We appreciate your continued trust in us and look forward to serving you again! 🤩

Posted 4 months ago

“Haven't used as yet; product looks good; well presented, packaged etc. prompt delivery; good instructions / communication. Waiting for better weather coditions.”

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Posted 4 months ago

Thank you for your kind review! We’re glad to hear it arrived in great condition and that you’re happy with the product. We hope the weather clears up soon so you can use the paint. If you need any assistance in the meantime, feel free to reach out. 🤩

Posted 4 months ago

“Excellent colour match”

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Posted 4 months ago

Glad that we were able to meet your expectations with regard to the paint match. 🎨

Posted 4 months ago

“Ordered a touch up stick for my new Ducato. It arrived promptly although I thought the delivery fee was rather steep. The colour matched well with the original paint. There were problems with the application of the paint however (see below)”

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Posted 4 months ago

Hello Ian, thank you for your review, and we’re glad to hear the colour match worked well with your new Ducato! We do appreciate your feedback about the delivery fee. We’re sorry to hear you had trouble with the application, though. It’s important to us that the process is as smooth as possible. If you’d like, feel free to share the specific issues you encountered, and we’ll do our best to guide you through any troubleshooting or offer advice to make the application easier next time. Thanks again for your patience, and we’re here to help whenever you need!

Posted 4 months ago

“Great service prompt delivery and excellent colour match.”

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Posted 4 months ago

Hello John! Wow, thank you for the amazing 5-star review! 🌟 We’re so happy to hear you loved your experience. Happy driving!

Posted 4 months ago

“First class prompt service and perfect colour match paint”

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Posted 4 months ago

We’re beyond grateful for your 5-star review, Mark! Your feedback means the world to us and inspires us to keep delivering the best. Thank you for choosing us! ⭐⭐⭐⭐⭐

Posted 4 months ago

“Very good match for colour, speedy delivery.”

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Posted 4 months ago

Thank you so much for your 5-star review, Grenville! 🌟 We truly appreciate your kind words and are thrilled to hear you had a great experience. Looking forward to serving you and your car again!

Posted 4 months ago

“That's exactly what it says on the tin”

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Posted 4 months ago

Your 5-star review is truly appreciated!

Posted 4 months ago

“I've only tried the 'magic marker' type applicator to touch in a few chips. The paint match is perfect, and I am impressed that the clear coat is incorporated into it. Why can't they do this with the aerosols as well? Excellent product! A+++++”

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Posted 4 months ago

Your wonderful review means the world to us – thank you! We’re so grateful for your kind feedback, and we’ll continue working hard to maintain the excellent service you’ve come to expect.

Posted 4 months ago

“Not bad at all pleased with results so far”

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Posted 4 months ago

Many thanks for your kind review! Your positive feedback gives us all the motivation to keep delivering excellent service. We look forward to welcoming you back soon.

Posted 4 months ago

“I had never used products from the Touch Up Paint Factory and was a bit apprehensive of fixing a few chips on the door of my wifes Fiesta. I needn't have been. The instructions given with the product were excellent and the repair was straightforward. Delivery was excellent. Would use again.”

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Posted 4 months ago

Thank you for the fantastic 5-star review, John! We truly appreciate your support, and we’re so glad we could provide you with a great experience with your wife's car. Looking forward to your next visit! 🚗✨

Posted 4 months ago

“First time using this company - but will absolutely use again, great colour match and came with a cleaning cloth and handy small applicators, very pleased cheers”

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Posted 4 months ago

We’re so grateful for your wonderful review, Lee! Your satisfaction means everything to us, and we greatly appreciate your trust in TUPF!

Posted 4 months ago

“Wrong colour. By the time I applied it you could tell. Had to clean it off. ☹️”

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Posted 4 months ago

Oh no, that’s really disappointing, and we completely understand your frustration, Andrew! Getting the colour just right is crucial, and it’s a shame it didn’t work out as expected this time. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can provide you resolution. We want to make sure your experience with us is a positive one, so please don’t hesitate to get in touch if you need any help. Thanks for your patience, and we hope to get it sorted for you soon!

Posted 4 months ago

“Ordered based on my registration and I supplied the colour name and was sceptical that the colour would match but how wrong was I perfect match to original colour the service from placing the order to delivery was excellent and a good price too. Will definitely use this service again”

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Posted 4 months ago

Thank you for your amazing feedback, Colin! We’re so happy to hear that you had a fantastic experience with us. We look forward to serving you again soon!

Posted 4 months ago

“I was probablly being a bit naive in hoping for an exact colour match but of course it wasnt quite. It is very close but not quite there. The experts will almost curtainly point out that my car is 8 years old and the original paint has faded and thats where my naivety comes in, I just didn't give it a thought”

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Posted 4 months ago

Hello Geoffrey. Thank you for your honest feedback! It’s completely understandable to hope for an exact colour match, especially when trying to restore your car to its original shine. The fact that your car is 8 years old does indeed play a role, as the paint can fade over time due to exposure to the elements, and that can make it a bit trickier to match perfectly. That said, we're glad to hear the colour is still very close—sometimes, a slight difference is almost inevitable with older vehicles. If you'd like, we can help you with any tips for improving the finish or even suggest how to blend the new paint for a more seamless look. We really appreciate your understanding, and if you decide to touch up any more areas, we’re here to help! Thanks again, and don’t hesitate to reach out if you need anything.

Posted 4 months ago

“To be totally honest the paint stick that I bought didn't work at all no paint came to the tip and only paint i got out was from other end of tip... !!!!!Really disappointed..”

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Posted 4 months ago

Hello Graham, we’re genuinely sorry to hear about your experience – that sounds incredibly frustrating! It’s certainly not the outcome we aim for, and we completely understand your disappointment. We’d love the chance to make this right for you. If you’re open to it, please reach out to us, and we’ll happily find a solution that works better for you. Thanks for bringing this to our attention, and we really hope we can turn this experience around for you.

Posted 4 months ago

“Very pleased with colour match”

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Posted 4 months ago

Thank you for your lovely 5-star review! It’s so nice to hear that we were able to meet your expectations. Happy touch-up painting! 🎨

Posted 4 months ago

“have purchased paint pen before from these people and each time have been very impressed with ease of use and value for money,excellent service andd delivery thank you”

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Posted 4 months ago

We’re so grateful for your 5-star feedback! It’s great to know that you enjoyed your time with us, and we’ll continue working hard to maintain the high standards you’ve come to expect.💗

Posted 4 months ago

“Excellent colour match and easy to use.”

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Posted 4 months ago

Many thanks for the 5-star review! Your positive feedback means so much to us. We’ll continue to do our best to provide top-notch service for you.

Posted 4 months ago

Touch Up Paint Factory is rated 4.6 based on 4,319 reviews