Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery, great product”

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Posted 2 years ago

Thank you for your glowing 🌟🌟🌟🌟🌟 rating!

Posted 2 years ago

“excellect service”

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Posted 2 years ago

Wonderful! Thank you for your ⭐⭐⭐⭐⭐ rating, Denver! 💙

Posted 2 years ago

“A very good match for our 2 year old fiesta. Very good product at a very fair price.”

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Posted 2 years ago

Hello Walter, thank you for sharing your experience using Touch Up Paint Factory. 🚗✨🤩

Posted 2 years ago

“great customer service - i messed up my original order and sent email asking for help - got reply from Bob 0800 next morning who had sorted it all out - product delivery spot on via DHL and impressed with the completeness of the Pro kit i ordered.”

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Posted 2 years ago

Awesome! 🤩 We sincerely appreciate the opportunity to assist you, and we're thrilled that you had such a positive experience with the level of service we strive to deliver. Thank you for sharing your experience! Here's to more successful touch-up projects with you! 💙 Cheers! 🥂

Posted 2 years ago

“Great colour match and the 10 small 'brushes' are just the job”

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Posted 2 years ago

Thank you for your kind words, John! 💖 Glad to know that we have met your expectations with our paint and kit. 🚗✨

Posted 2 years ago

“Brilliant paint, perfect colour match and really glossy finish. Perfect to use without the need for lacquer. Quick shipping and great price for the amount you get. So good infact I’m going to order some for a few of our other cars.”

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Posted 2 years ago

Hello there, Mark! Thank you for placing your trust in Touch Up Paint Factory. Our paints are a blend of clear coat and paint in one, so the lacquer is already integrated into the paint. We're delighted that you were satisfied with your experience and that you're considering using our paint again for your other cars. We look forward to assisting you further! 💙

Posted 2 years ago

“Delivery was on time no problems”

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Posted 2 years ago

Hello Perrott, we understand that you encountered issues with the paint match, and we apologise for any inconvenience caused. We've sent an email requesting information so we can rectify this for you. For direct assistance, please feel free to email us. We appreciate your 4-⭐ rating for your delivery experience. Thank you!

Posted 2 years ago

“Excellent quality products, great price and excellent service.”

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Posted 2 years ago

Andrew, we're delighted to hear about your satisfaction with our product, pricing, and service! 🤩 Your feedback means a lot to us. 💗

Posted 2 years ago

“Deliverd on time and perfect match.”

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Posted 2 years ago

Great, Steven! 💙 We're thrilled that we could meet your expectations with both the delivery and colour match. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Touch Up Paint Factory! 🤩

Posted 2 years ago

“Product arrived realtively soon after being ordered. Clear instructions on how to use. Pleased with results from using the pen.”

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Posted 2 years ago

Hello Martin! 🥂 Thank you for sharing your wonderful experience using Touch Up Paint Factory 💙

Posted 2 years ago

“I received good service the first time I used them so no hesitation to use them again.”

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Posted 2 years ago

Hello Ken! 👋 Thank you for returning as a satisfied customer and sharing your feedback with us once again. We appreciate your trust in us for your touch-up project! 💖🚗✨

Posted 2 years ago

“Order process straight forward, arrived quickly, Ordered touch up pot and brush pack, soul red crystal so incredibly difficult to match looks pretty good match from a certain angle not so at others. Brush/sponge tips too big though, would have to be a massive chip to use them!”

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Posted 2 years ago

Hello Daryl! 👋 We're pleased to hear about your positive experience with us. However, we also want to ensure that any concerns you have are addressed promptly. Please reach out to us via email at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We're here to investigate your concern and work towards providing a resolution or improving your experience with us. Your satisfaction is important to us, and we look forward to assisting you further.

Posted 2 years ago

“Delivered timeously, paint was a great match, made a good job of covering the stone chip.”

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Posted 2 years ago

Hello John! 👋 Thank you for your ⭐⭐⭐⭐⭐ rating! 💙

Posted 2 years ago

“The paint seems to be good, as are the foam "brushes". I bought what I thought was a kit, but it only contains the blend-in/cleaner solution on a cloth in a small pouch, not the bottle shown on the youtube videos I've now seen. Also no emery paper or sponge or polish. So a bit disappointed. I still have to finish my first touch-ins as I had to go and buy fine emery etc, maybe it will be a decent result.”

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Posted 2 years ago

Hello Stuart! 👋 We're sorry to hear about this. Please reach out to us via email at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We'd like to look into your order and see how we can further assist you or improve your experience. Your satisfaction is important to us, and we're here to help resolve any issues you may have.💙

Posted 2 years ago

“Great service. Paint arrived within a couple of days, and the colour match was spot-on.”

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Posted 2 years ago

Wonderful feedback, Nigel! Thank you for sharing your experience from delivery to paint match. 🤩🔥

Posted 2 years ago

“Quick delivery. Paint pen easy to use with good results.”

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Posted 2 years ago

Wonderful! We're delighted to hear that our paint pen has met your expectations and achieved satisfactory results. If you have any more projects or need further assistance in the future, please don't hesitate to reach out. Thank you for your feedback! 💖🌈

Posted 2 years ago

“Straightforward Ordering Process, Good Communication & Quick Delivery.”

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Posted 2 years ago

Amazing, Ian! We're delighted to hear that we've met your expectations with the order process, service, and delivery. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us! 💓

Posted 2 years ago

“As simple as a b c. The website made it as easy as anything to hey exactly what was needed. Just tapped in my car's reg and hey presto it found the correct colour and shade. Brilliant.”

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Posted 2 years ago

Wonderful! Thank you, Alan, for sharing your experience with us, from order processing to colour match. 🎨🌈 Ensuring a seamless ordering process is one of our top priorities, and we're delighted to hear that we met your expectations. 🛒📦🚗

Posted 2 years ago

“Very pleased with the service colour match was good”

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Posted 2 years ago

Hello D Turner! Thank you for sharing your experience using Touch Up Paint Factory. 🚗✨

Posted 2 years ago

“I was amazed with the colour match.”

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Posted 2 years ago

We're thrilled that you were amazed with the colour match! At Touch Up Paint Factory, we proudly offer a 💯% colour match guarantee, and we're delighted that we could meet and exceed your expectations. 😊 Thank you for choosing us and for sharing your positive experience! 💙

Posted 2 years ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews