Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,031 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service delivery within 3 working days The paint was a perfect colour match”

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Posted 2 years ago

Awesome, Paul! We truly appreciate you sharing your experience with Touch Up Paint Factory, especially regarding delivery and paint match. We greatly appreciate your glowing 🌟🌟🌟🌟🌟 rating 💙

Posted 2 years ago

“I had to contact the company due to not receiving my order in the post. They were very quick and very positive at sending out a replacement which received today. Very impressed with the customer service would definitely order from them again.”

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Posted 2 years ago

Hello Tim! 👋 Thank you for giving us the opportunity to address your concern and for allowing us to make things right for you. We are delighted that we could resolve the issue to your satisfaction. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. 🚗✨ 💙

Posted 2 years ago

“Excellent product. Used it today for the first time, spot on colour match and easy to use. Would definitely recommend.”

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Posted 2 years ago

Thank you, Paul, for your kind words! We're thrilled that our product met your expectations, especially as a first-time user of our paint. Your recommendation means a lot to us. If you have any more projects or need assistance in the future, please don't hesitate to reach out. We appreciate your business! 🚗✨

Posted 2 years ago

“Perfect colour match and the pen worked very well.”

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Posted 2 years ago

Brilliant, Charles! Thank you for sharing your touch up experience with Touch Up Paint Factory! 🚗✨

Posted 2 years ago

“Paint matched perfectly really happy with the service it’s a pleasure doing business with you”

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Posted 2 years ago

Hello Craig! We appreciate your trust with us at Touch Up Paint Factory. It's been a pleasure doing business with you as well. If you have any more painting projects or need assistance in the future, please feel free to reach out. We're here to help! 🥂 🚗✨

Posted 2 years ago

“Colour match made for bicycle to colour code with very quick turn around, highly recommended.”

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Posted 2 years ago

Thank you for your feedback! We're delighted to hear that you had a positive experience with our colour matching service for your bicycle. Happy cycling! 🚴

Posted 2 years ago

“The whole process of purchasing the touch up paint was very easy. The price was also quite competitive. Not used paint as yet.”

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Posted 2 years ago

Hello Tony, thank you for sharing your experience with us, from the ease of ordering to the competitive pricing of our products. We're delighted to hear that you found the whole process straightforward. If you have any questions or need assistance when you're ready to use the paint, feel free to reach out. We're here to help!

Posted 2 years ago

“Initially, I though the touch-up pen was expensive, then I realised the last one I had purchased was over 30 years ago! I was so impressed with the colour match on my 1996 Ford Escort RS2000, the stone chip just disapeared! Thank you for the excellent service & perfect colour match.”

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Posted 2 years ago

Thank you so much for your review, Neil! We aim to provide products that meet high standards of quality and precision, ensuring that your vehicle looks its best and we are glad that we have achieved that with your experience. We appreciate your kind words about our service and the perfect colour match. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Touch Up Paint Factory! 💙🎨

Posted 2 years ago

“Paint almost a match but age of car could be culprit, it would have helped by having extra pen points? But i hid quite a few stone chips”

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Posted 2 years ago

Hello Norman! 👋 Thank you for sharing your experience with Touch Up Paint Factory. We match paints based on your vehicle's original colour when it was new, which may not account for UV damage over time. We understand that this can be frustrating for older cars, as it becomes challenging to achieve an exact match using the paint code alone. To address this issue, we offer an option where you can send in a part of your vehicle for a custom colour matching service at an additional cost. Please email us for more information if you wish to take advantage of this option. Your feedback is valuable to us, and we appreciate your understanding as we strive to provide the best possible service for all our customers. 💙

Posted 2 years ago

“Colour not exact can see where applied. ,will get a professional to sort it , waste of money”

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Posted 2 years ago

“Really easy to use and ideal for small repairs.”

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Posted 2 years ago

“Paint was a good match just the pen nib is too fat to help fill in the small chips without making it an eye sore with excess paint around the problem area”

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Posted 2 years ago

We apologise for any inconvenience caused, Chris. Please let us know how we can further assist you in improving your experience. Your satisfaction is important to us, and we are here to help in any way we can.

Posted 2 years ago

“Very good service,soughted my colour problem out quite quickly. Staff very helpful.”

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Posted 2 years ago

“Excellent value excellent colour Mach easy to use”

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Posted 2 years ago

Thank you for sharing your TUPF experience, Douglas! 🤩 💙

Posted 2 years ago

“This is the second time that I have used The Touch Up Factory product. Once again the colour match is excellent and the delivery time was very fast. I would certainly use them again”

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Posted 2 years ago

Thank you for your continued support and for sharing your experience with The Touch Up Factory, Mr. Duffy! 💙 We're thrilled to hear that you've found our product's colour match excellent for the second time and delivery is up to your satisfaction. We look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Happy driving! 🚗✨

Posted 2 years ago

“Excellent colour match and applicators. Delivered very quickly”

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Posted 2 years ago

Thank you for sharing your Touch Up Paint Factory experience, Clive! 💙

Posted 2 years ago

“Quick delivery. Good instructions. Easy to follow for a amateur touch up. Really good paint match. Final result really good. Not professional standard but that's not to expected. Would recommend”

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Posted 2 years ago

Hello Loz! Thank you for your review! we're glad we met your expectations. Your recommendation means a lot to us! If you have any more feedback or need assistance in the future, please feel free to reach out. Happy driving! 🚗💫

Posted 2 years ago

“Great paint. Great service. Fast delivery. What more can you ask for.”

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Posted 2 years ago

Hi there, Alan! Thank you for taking the time to share your experience! 💙

Posted 2 years ago

“Very quick delivery the colour match spot on all the products I ordered were very good too use I would highly recommend the touch up paint factory”

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Posted 2 years ago

Hi Martin! Thank you so much for your glowing ⭐⭐⭐⭐⭐ review! Your recommendation means a lot to us. If you ever need anything else, don't hesitate to get in touch.

Posted 2 years ago

“Great service. I ordered the touch up pen in racing green and it was the exact matching colour to my Mini. Delivery was very quick.”

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Posted 2 years ago

Hello there, Barney! Thank you very much for sharing your experience with Touch Up Paint Factory. We're delighted to hear that we met your expectations with the paint match and delivery. Your satisfaction is our priority! 💙

Posted 2 years ago

Touch Up Paint Factory is rated 4.5 based on 6,031 reviews