Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 6,034 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 6,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th July 2026

Ian C

Touch Up Paint Factory 5 star review on 24th June 2026

163

Anonymous

Anonymous // 01/01/2019

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“Great paint. Great service. Fast delivery. What more can you ask for.”

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Posted 2 years ago

Hi there, Alan! Thank you for taking the time to share your experience! 💙

Posted 2 years ago

“Very quick delivery the colour match spot on all the products I ordered were very good too use I would highly recommend the touch up paint factory”

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Posted 2 years ago

Hi Martin! Thank you so much for your glowing ⭐⭐⭐⭐⭐ review! Your recommendation means a lot to us. If you ever need anything else, don't hesitate to get in touch.

Posted 2 years ago

“Great service. I ordered the touch up pen in racing green and it was the exact matching colour to my Mini. Delivery was very quick.”

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Posted 2 years ago

Hello there, Barney! Thank you very much for sharing your experience with Touch Up Paint Factory. We're delighted to hear that we met your expectations with the paint match and delivery. Your satisfaction is our priority! 💙

Posted 2 years ago

“The colour was not a match”

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Posted 2 years ago

“I ordered BMW C10 blue and 300 white color spray can and touch up paint, white the test paper the C10 blue color is similar but after finish painting the color is darker the orginal color and the 300 white is a little bit grey white with test paper not white color on car.”

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Posted 2 years ago

“An easy to use product that matched well with a 12 year old Mini. It would have been better if there were tiny brushes provided rather than the little dibbers as they were too big for the stone chips I was trying to cover.”

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Posted 2 years ago

Thank you for your feedback and suggestion, Natalie. We appreciate your input, and we'll forward it to our team as we are constantly striving to improve our products based on customer feedback. If you have any more suggestions or need further assistance, please don't hesitate to reach out. We're here to assist you! 💙

Posted 2 years ago

“After ordering it took 6 days to arrive, as for the first class postage you need to dispatch quicker . It was to late by the time it arrived the car was gone. I had to return the pen ..!!!!!!!!”

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Posted 2 years ago

Hello Doreen. We understand your frustration regarding the delivery delay. While our aim is always to deliver on time or early, sometimes unexpected issues or unforeseen circumstances can arise. We apologise for any inconvenience this may have caused. We value your feedback and hope to have the opportunity to make it right if you choose to give us another chance in the future. Your satisfaction is important to us.💙

Posted 2 years ago

“A very fast order and delivery paint is an excellent match and was simple and easy to use. Has matched very well and had given a great finish.”

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Posted 2 years ago

Hello there, Paul! Thank you for sharing your experience with Touch Up Paint Factory. Your satisfaction with our service and product means a lot to us, and we're grateful for your support. 💙

Posted 2 years ago

“I got some paint for my Hyundai Tuscon and supplied the reg number and they came back with the product code, for it, I have applied it and it is NOWHERE near the same colour as the car UPDATE ON THIS, I got a call from a nice chap from the company and I explained the problem so he sent me some more but in a pen application F O C instead, and this very good and fast reaction as well, so it is pretty unnoticeable now and a lot easier to apply than the other one,I also did it on another blemish and again it has done the trick, it is strange though how the first time I tried the first one that the colour was a mile off, "MAYBE" I did not shake it for a long enough time before use, but everything sorted now”

Helpful Report

Posted 2 years ago

Hello John! We're sorry to hear about your experience. Could you please email us at info@touchuppaintfactory.co.uk to speak with our customer service team and resolve this issue? Thank you for bringing this matter to our attention. We appreciate the opportunity to make things right for you.

Posted 2 years ago

“very good colur match for both touch and spray paint”

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Posted 2 years ago

Wow! 🤩 Thank you for your trust in our products, Peter! 💙

Posted 2 years ago

“Excellent customer service, straightforward purchase no hidden extras, received on time.”

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Posted 2 years ago

Hello Peter! Thank you for taking the time to leave us your review. We're pleased to know that you are satisfied with your purchase from us. 💙

Posted 2 years ago

“Fast delivery and an absolutely perfect colour match for my white Kia... even the closest inspection does not show the 'repair' very pleased and highly recommended..”

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Posted 2 years ago

Hi there, Bill! Thank you for your fantastic review! 🤩 It's awesome that with our paint, paired with your skilled application and repair, the outcome is seamless. Thanks again for sharing your experience and leaving us a glowing 🌟🌟🌟🌟🌟 rating!

Posted 2 years ago

“Fast delivery and excellent product. Easy to use and great results”

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Posted 2 years ago

Hello Colin! Thank you for taking the time to share your experience with us! Pleased to hear that you're satisfied with the results. If there's anything else we can assist you with or if you have any more feedback, please feel free to reach out. We're here to help! 🤩

Posted 2 years ago

“I have used two different colours on two different cars both have been a fantastic match.”

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Posted 2 years ago

Hello Kenneth! Thank you for your continued support! We're thrilled that you've consistently had an excellent experience with our paint match. Your trust and ongoing support mean a lot to us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here for you! 🚗 🔥

Posted 2 years ago

“quick delivery and the colour is a perfect match very pleased how its dried the same as the bikes original colour”

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Posted 2 years ago

Hello Marlon! Thank you for sharing your experience with us regarding your recent repair. We're thrilled to hear that our quick delivery and perfect colour match have met your expectations. 🌟🎨

Posted 2 years ago

“Excellent service. Fast delivery and paint is a good match to the original paintwork. Would recommend to anyone thinking about purchasing from Touch Up Paint Factory.”

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Posted 2 years ago

Hello Paul! 👋 We're delighted to hear about your excellent experience with us at Touch Up Paint Factory! Thank you for your recommendation; it means a lot to us.💙

Posted 2 years ago

“Simple to use and a good colour match.”

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Posted 2 years ago

Hello Anthony! Thank you for taking the time to share your ⭐⭐⭐⭐⭐ experience with us.

Posted 2 years ago

“Really pleased with this product and customer service sorted the problem straight away will use ag”

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Posted 2 years ago

Hello Matin! 👋 Thank you for sharing your experience with us, and for allowing us the opportunity to address any concerns you may have had. Your feedback is valuable to us! 🌟

Posted 2 years ago

“Not very happy with the service they provided. I accidentally sent the wrong address for delivery and sent an email asking for the item to be delivered to my new address. Never answered my email and pen has still not arrived. Won’t be using this company again”

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Posted 2 years ago

Hello Tony, we apologise for the inconvenience caused. Please contact us at +44 (0) 1295 380 495 so we can investigate this issue further. We're committed to resolving this matter and hope to hear from you soon.

Posted 2 years ago

“Great match”

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Posted 2 years ago

Hello John! Thank you for taking the time to share your feedback with us! 🤩

Posted 2 years ago

Touch Up Paint Factory is rated 4.5 based on 6,034 reviews