Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,997 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,997 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 16th July 2026

161

Anonymous

Anonymous // 01/01/2019

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“Fast delivery,great product and matches the paintwork perfectly,Thank you paint factory.”

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Posted 2 years ago

No, Thomas! THANK YOU for trusting Touch Up Paint Factory with your touch-up needs. We wouldn't be here without customers like you who gave us trust for our products to work wonders on your vehicles. Your satisfaction is our motivation, and we look forward to continuing to meet your expectations in the future.🚗✨

Posted 2 years ago

“I recently bought 3 touch up pens for 3 of my cars, white, black & grey. I found the website to be extreamly intuitive and easy to discover the correct colour for my car using thr number plate recognition box. Easy to order and pay and delivery litterally took a couple of days. Very impressed and will certainly use again when i need to. Havent used the pens on my cars yet, that's a fun job for this weekend, once i've read the instructions!...”

Helpful Report

Posted 2 years ago

Hello Sam! Thank you for sharing your ordering experience with us. We're thrilled to hear that the process was seamless for you. Rest assured, we're confident that our paint will meet your expectations once you use it. If you encounter any roadblocks along the way, please don't hesitate to reach out via email or phone. We're here and ready to assist you every step of the way. Your satisfaction is our priority!

Posted 2 years ago

“Excellent service. Unsure of paint code and company matched it exactly to my vehicle. Delivered on time and very helpful. First class”

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Posted 2 years ago

Hello James, thank you for sharing your Touch Up Paint Factory experience. We are honoured to be considered as your first class touch up paint solution. 🤩

Posted 2 years ago

“I would never buy the touch up pen again, totally useless and a waste of money. Touch up brush would probably be better.”

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Posted 2 years ago

“Delivery was reasonably quick. Product arrived well packaged and came with good instructions. Pen applicator wasn’t great. It was similar to a felt tip pen than a traditional touch up paint nib. Colour finishes were confusing (gloss/satin/matte). Colour match was ok, not great.”

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Posted 2 years ago

“I ordered a touch up pen against the VIN no of my vehicle. It arrived within two days so that service was very good and details were supplied advising how to use the pen. I have not used it yet so cannot confirm accuracy of match but if the service is anything to go by it should be as expected.”

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Posted 2 years ago

Thank you for sharing your experience with our delivery service, Wilford. Glad that we have met your expectations in this area. We are confident that you'll have a match and should there be an issue we are just a call or email away to provide you resolution. We're always here to help!

Posted 2 years ago

“quick delivery, great product”

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Posted 2 years ago

Thank you for your glowing 🌟🌟🌟🌟🌟 rating!

Posted 2 years ago

“excellect service”

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Posted 2 years ago

Wonderful! Thank you for your ⭐⭐⭐⭐⭐ rating, Denver! 💙

Posted 2 years ago

“A very good match for our 2 year old fiesta. Very good product at a very fair price.”

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Posted 2 years ago

Hello Walter, thank you for sharing your experience using Touch Up Paint Factory. 🚗✨🤩

Posted 2 years ago

“great customer service - i messed up my original order and sent email asking for help - got reply from Bob 0800 next morning who had sorted it all out - product delivery spot on via DHL and impressed with the completeness of the Pro kit i ordered.”

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Posted 2 years ago

Awesome! 🤩 We sincerely appreciate the opportunity to assist you, and we're thrilled that you had such a positive experience with the level of service we strive to deliver. Thank you for sharing your experience! Here's to more successful touch-up projects with you! 💙 Cheers! 🥂

Posted 2 years ago

“Great colour match and the 10 small 'brushes' are just the job”

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Posted 2 years ago

Thank you for your kind words, John! 💖 Glad to know that we have met your expectations with our paint and kit. 🚗✨

Posted 2 years ago

“Brilliant paint, perfect colour match and really glossy finish. Perfect to use without the need for lacquer. Quick shipping and great price for the amount you get. So good infact I’m going to order some for a few of our other cars.”

Helpful Report

Posted 2 years ago

Hello there, Mark! Thank you for placing your trust in Touch Up Paint Factory. Our paints are a blend of clear coat and paint in one, so the lacquer is already integrated into the paint. We're delighted that you were satisfied with your experience and that you're considering using our paint again for your other cars. We look forward to assisting you further! 💙

Posted 2 years ago

“Delivery was on time no problems”

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Posted 2 years ago

Hello Perrott, we understand that you encountered issues with the paint match, and we apologise for any inconvenience caused. We've sent an email requesting information so we can rectify this for you. For direct assistance, please feel free to email us. We appreciate your 4-⭐ rating for your delivery experience. Thank you!

Posted 2 years ago

“Excellent quality products, great price and excellent service.”

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Posted 2 years ago

Andrew, we're delighted to hear about your satisfaction with our product, pricing, and service! 🤩 Your feedback means a lot to us. 💗

Posted 2 years ago

“Deliverd on time and perfect match.”

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Posted 2 years ago

Great, Steven! 💙 We're thrilled that we could meet your expectations with both the delivery and colour match. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Touch Up Paint Factory! 🤩

Posted 2 years ago

“Product arrived realtively soon after being ordered. Clear instructions on how to use. Pleased with results from using the pen.”

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Posted 2 years ago

Hello Martin! 🥂 Thank you for sharing your wonderful experience using Touch Up Paint Factory 💙

Posted 2 years ago

“I received good service the first time I used them so no hesitation to use them again.”

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Posted 2 years ago

Hello Ken! 👋 Thank you for returning as a satisfied customer and sharing your feedback with us once again. We appreciate your trust in us for your touch-up project! 💖🚗✨

Posted 2 years ago

“Order process straight forward, arrived quickly, Ordered touch up pot and brush pack, soul red crystal so incredibly difficult to match looks pretty good match from a certain angle not so at others. Brush/sponge tips too big though, would have to be a massive chip to use them!”

Helpful Report

Posted 2 years ago

Hello Daryl! 👋 We're pleased to hear about your positive experience with us. However, we also want to ensure that any concerns you have are addressed promptly. Please reach out to us via email at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We're here to investigate your concern and work towards providing a resolution or improving your experience with us. Your satisfaction is important to us, and we look forward to assisting you further.

Posted 2 years ago

“Delivered timeously, paint was a great match, made a good job of covering the stone chip.”

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Posted 2 years ago

Hello John! 👋 Thank you for your ⭐⭐⭐⭐⭐ rating! 💙

Posted 2 years ago

“The paint seems to be good, as are the foam "brushes". I bought what I thought was a kit, but it only contains the blend-in/cleaner solution on a cloth in a small pouch, not the bottle shown on the youtube videos I've now seen. Also no emery paper or sponge or polish. So a bit disappointed. I still have to finish my first touch-ins as I had to go and buy fine emery etc, maybe it will be a decent result.”

Helpful Report

Posted 2 years ago

Hello Stuart! 👋 We're sorry to hear about this. Please reach out to us via email at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We'd like to look into your order and see how we can further assist you or improve your experience. Your satisfaction is important to us, and we're here to help resolve any issues you may have.💙

Posted 2 years ago

Touch Up Paint Factory is rated 4.5 based on 5,997 reviews