Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,347 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

Touch Up Paint Factory 5 star review on 28th December 2025

Hugh R

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect match,so easy to apply!”

Helpful Report

Posted 1 year ago

Wow, thank you for the wonderful 5-star review! We're thrilled to hear that you had a great experience with us. Your support truly makes our day, and we’re grateful for your trust in Touch Up Paint Fcatory. We look forward to helping you again whenever you need us!

Posted 1 year ago

“Alles lief völlig Problemlos. Wir wurden über den aktuellen Lieferstatus kontinuierlich informiert”

Helpful Report

Posted 1 year ago

Thank you so much for the glowing 5-star review! It’s great to know that we were able to meet your expectations. We truly appreciate your feedback and are excited to continue delivering excellent service. If there’s anything else we can assist with, just give us a shout!

Posted 1 year ago

“The touch pen arrived fast, it's done a great job of touching up marks on the side door. Would definitely use your service again. Many thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind feedback, Paul! We're thrilled to have been able to help, and we'd be more than happy to assist you again whenever you need us. Happy driving! 🚗✨

Posted 1 year ago

“Excellent communication and packaging. Haven't tried the colour match yet because of the weather but looking forward to seeing if its a good match.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Martin! We’re really pleased to hear that the communication and packaging met your expectations. We completely understand the weather holding things up. When you get the chance to try the paint, do let us know how it goes. We’re confident it’ll be a good match, but we’ll be here if you need any further assistance or tips.

Posted 1 year ago

“Extremely good match to the paint on my car. Thank you for that”

Helpful Report

Posted 1 year ago

Hello Keith! Thank you so much for sharing your experience with Touch Up Paint Factory. We are glad to have met your expectations.

Posted 1 year ago

“Easy to use. Quick delivery.”

Helpful Report

Posted 1 year ago

Hi! Thank you so much for your glowing review! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Very helpful in picking the right colour match and finish. Thank you Arrived prompltly and well packed Colour match spot on”

Helpful Report

Posted 1 year ago

Hello Patrick, thank you so much for your kind words! We're thrilled to hear that you found our team helpful with your concern. It’s great to know your order arrived promptly and well-packed, too. If you ever need any further assistance or have more touch-up projects in the future, don’t hesitate to reach out. We’re always here to help!

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Thank you so much, David! Glad to have met your expectations! 🎨

Posted 1 year ago

“As before - excellent service - right colour an on time”

Helpful Report

Posted 1 year ago

Wonderful, Stephen! Thank you so much for your kind words. 🤩

Posted 1 year ago

“Simple process and quick delivery. Paint quality and application is 10 out of 10! I couldn't track the Royal Mail delivery but sent an email and received a prompt reply.”

Helpful Report

Posted 1 year ago

Hello Craig! Thank you for your fantastic feedback! Apologies for any hassle with tracking your Royal Mail delivery, but it’s great to know our team was able to assist you promptly. We’re always here to make things as smooth as possible, so if you need any further help in the future, don’t hesitate to reach out. Thanks again for choosing us – we really appreciate your support! ⚡💙

Posted 1 year ago

“Great product, great service. Nice match from an old VW code number. Well pleased.”

Touch Up Paint Factory 5 star review on 5th November 2024

Helpful Report

Posted 1 year ago

Hello Gary! Thank you so much for your feedback! We're delighted to hear that you're pleased with both the product and the service. It’s always great when we can match the paint perfectly. If you ever need any more touch-ups or have any questions, don’t hesitate to reach out. We’re here to help and make sure your car stays looking its best.🚙✨

Posted 1 year ago

“Great sevice the the first color was sent wrong byt the sorted straight away great customwr service.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Neil! We're really glad to hear that we were able to sort things out quickly for you, even though the first colour was sent incorrectly. We always aim to provide top-notch customer service, and we’re thrilled we could get it right for you in the end. If you ever need anything else or have more questions, don’t hesitate to reach out. We’re here to help and always happy to assist! 💙

Posted 1 year ago

“Great service and an easy to use site”

Helpful Report

Posted 1 year ago

Thank you for your lovely feedback, Connor! We're glad to know that your ordering experience has been great! We aim to make your experience as smooth as possible. If you need any assistance or have questions, don’t hesitate to reach out. Happy touch-up painting. 🤩

Posted 1 year ago

“Colour match spot on, delivered on time, however the pen didn't work very well, struggled with it to get the paint to come out.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re thrilled to hear that the colour match was spot on and that your delivery was timely. However, we’re sorry to learn that you had trouble with the pen. We appreciate your honesty, and your experience is important to us. If you’d like to discuss this further, please feel free to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, and we’ll do our best to assist you. We truly value your support!

Posted 1 year ago

“Easy to use website, bit pricey but colour match looks spot on so worth the money”

Helpful Report

Posted 1 year ago

Thank you for your feedback, David! We're glad to hear you found our website easy to use and that the colour match exceeded your expectations. We understand that pricing is a consideration, but we're committed to delivering quality that’s worth every penny. Your support means a lot to us, and we hope to see you again soon! 🚗✨

Posted 1 year ago

“Good quality touch up stick but sadly paint Mach is poor, it is too dark, at least it’s covered the chip”

Helpful Report

Posted 1 year ago

Thank you for your review, Michael! We're glad to hear you found the touch-up stick to be of good quality, but we sincerely apologise that the paint match was too dark. We understand how important this is, and we’ve sent you an email requesting additional information so we can resolve the issue promptly. Your satisfaction is our priority, and we appreciate your patience as we work to make this right!

Posted 1 year ago

“Delivered promptly and is a perfect match. Used the company before and will use them again!”

Helpful Report

Posted 1 year ago

Hello Stephen, your positive feedback has truly made our day! We’ll do our utmost to keep up the good work, ensuring that you continue to smile. We can’t wait to see you again soon!

Posted 1 year ago

“Great service and product! Very fast and efficient delivery to Australia as well Thank you”

Helpful Report

Posted 1 year ago

Many thanks for your fantastic feedback, Casey! Glad that the delivery met your expectations. 🚚⚡💙

Posted 1 year ago

“Not used yet”

Helpful Report

Posted 1 year ago

Thank you for your quick update, Brian! We understand that sometimes it takes a little time to get around to trying new products. If you have any questions or need assistance when you do decide to give it a go, please don’t hesitate to reach out. We’re here to help whenever you need! Enjoy your day!

Posted 1 year ago

“Great service, great product, colour match is perfect.”

Helpful Report

Posted 1 year ago

Your kind words are greatly appreciated! A 5-star review from you is the best compliment we could ask for!

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,347 reviews