Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,777 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t used the paint as yet as I am waiting for the new part but service was first class”

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Posted 1 year ago

Hi there, Angus! Thank you so much for your kind words! We're delighted to hear that you had a first-class experience with our service. Once you are ready to use the paint, and if you need help, we're always here. 🚗✨

Posted 1 year ago

“Fast identification of the correct paint required, several options offered as a solution and clearly priced. Thoroughly recommend the service and supply”

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Posted 1 year ago

Hello Ian! Thank you for such a glowing review! We’re so happy to know that you had an exceptional experience with us.❤️

Posted 1 year ago

“Easy to order and fast delivery, great product”

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Posted 1 year ago

Thank you for sharing your experience, and we hope to serve you again soon.🚗✨

Posted 1 year ago

“Not recommended for Mercedes A class AMG Sport blue color. It’s completey different degree, much darker compared to the car color”

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Posted 1 year ago

Hello Almoatasm! Thank you for your feedback, and we're really sorry to hear the colour wasn't a good match for your vehicle. That’s certainly not the result we aim for, and we understand how frustrating it can be when the shade is noticeably off. We’d really appreciate the chance to look into this for you. If you haven’t already, please get in touch with our team at info@touchuppaintfactory.co.uk or give us a call on +44 (0) 1295 380 495. We’re more than happy to investigate and see how we can put this right for you. Thanks again for bringing it to our attention — we're here to help!

Posted 1 year ago

“Excellent colour match”

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Posted 1 year ago

We're absolutely delighted with your 5-star review! ⭐⭐⭐⭐⭐

Posted 1 year ago

“Very prompt delivery, thankyou. Sorry to say I'm not very impressed with the colour match (see photo) I realise this is a difficult colour to match being pearlescent but I thought it would be better than that. Sorry cant load photo for some reason.”

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Posted 1 year ago

Hi John! Thank you for your feedback — and we're glad to hear your order arrived promptly! We’re really sorry to hear the colour match wasn’t quite what you expected. If you haven’t already, we’d love the chance to look into this further for you. Feel free to get in touch with us at info@touchuppaintfactory.co.uk — our team can help assess the issue and explore how we can improve the outcome for you. Thanks again for giving us a try, and we’re here if you need us!

Posted 1 year ago

“Really easy to order the correct touch up pen for my wife's car. Very quick delivery and an excellent colour match to the original paintwork. Excellent product, I would highly recommend.”

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Posted 1 year ago

Thank you for your fantastic review! We’re so pleased to hear that you had a great experience with us. 🚗✨

Posted 1 year ago

“Easy buying process and great instructions included to help obtain a great result. Colour match spot on.”

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Posted 1 year ago

Your kind words truly made our day! Thank you for the wonderful review, and we’re so pleased you had an easy experience using the paint.

Posted 1 year ago

“Paint not the same colour as my car even though gave make, model, number plate & colour. Unable to use it”

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Posted 1 year ago

We are sorry to hear about your experience, Shelley. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution with you.

Posted 1 year ago

“Although not had chance to use yet. Delivery came on time . Asked for paint code from car”

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Posted 1 year ago

We’re incredibly grateful for your feedback! Thank you for taking the time to leave us a 5-star review.

Posted 1 year ago

“Quality product, excellent colour match.”

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Posted 1 year ago

Hello Ian! We're so happy to hear that the product has met your expectations. Wishing you all the best with your repair project – enjoy bringing your car back to its best! 🎨

Posted 1 year ago

“Excellent service great paint ,matched well”

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Posted 1 year ago

Awesome, Brett! Thank you so much for your kind words! 🚗✨

Posted 1 year ago

“Great value fast delivery haven't used yet waiting for better weather to touch up my classic car”

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Posted 1 year ago

Thank you for your feedback, Andy! We're glad to hear that you’re happy with the fast delivery and the great value. We completely understand waiting for better weather to work on your classic car – it’s always best to do touch-ups in the right conditions. When you're ready to get started, feel free to reach out if you need any tips. We’re here to help! 🥂

Posted 1 year ago

“I accidentally scraped a tiny bit of paint off the underside of the passenger side door on our brand new car. I ordered a touch up paint pen in the appropriate colour and it arrived very quickly. Unfortunately, before I could use the pen someone drove into the back of our car (whilst it was parked on the drive) shattering the back windscreen and damaging some of the paint work. The car is now in the menders being fixed. I look forward to getting the car back so that I can touch up the door!”

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Posted 1 year ago

We're so sorry to hear about the unfortunate incident with your car – that’s incredibly frustrating, especially with a brand new vehicle! We hope the repairs go smoothly, and when the time comes to touch up that door, we’re confident the pen will do the job perfectly. If you need any tips or advice when applying it, feel free to reach out! Wishing you a speedy repair and thank you for choosing us!

Posted 1 year ago

“Fast delivery, with correct colour match”

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Posted 1 year ago

🎨🎨🎨 Lovely! Thank you so much for sharing your experience.

Posted 1 year ago

“Great service, colour not perfect but very close. Good packaging and instructions.”

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Posted 1 year ago

Thank you so much for sharing your thoughts and experience using TUPF, Trevor!

Posted 1 year ago

“The paint worked perfectly made a great job of the wife's car wing .And earned me lot's of browny points.”

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Posted 1 year ago

That's fantastic to hear, James! Glad that our paint earned you a brownie treat from your wife! 🍩🍪🍫🟫 If you ever need more supplies or tips for your next project, don't hesitate to reach out. We're always here to help! Happy wife, happy husband! 💙

Posted 1 year ago

“Quick delivery but expensive product”

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Posted 1 year ago

Thank you for your feedback! We’re delighted to hear that the delivery was quick, though we completely understand your thoughts on the price. At Touch Up Paint Factory, we aim to provide high-quality products that deliver exceptional value, and we truly appreciate your candidness regarding the cost. While we understand that we may not be the most inexpensive option in the market, we pride ourselves on offering a 100% colour match guarantee, ensuring that our customers receive the best possible results. The pricing reflects the quality and precision we offer. In order to help our customers, we do occasionally run promotions, which will always be posted on the landing page of our website. We appreciate your understanding, and if you have any further questions or need assistance, we’re always here to help!

Posted 1 year ago

“Very good service 👏 very good quality 👌”

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Posted 1 year ago

Thank you so much for your feedback, Robert! 🚗✨

Posted 1 year ago

“Worked fine and good colour match Reason for 4 stars Blurb said extra 2 tips who h weren’t in parcel”

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Posted 1 year ago

Hello Vincent! Thank you for your feedback, and we’re pleased to hear that the colour match worked well for you! We understand how small details like that can be a bit frustrating, especially when expectations don’t align with the delivery. If you need further help, you may reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Thanks again for your review, and we appreciate your understanding!

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,777 reviews