Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 4,319 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 4,319 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 1st May 2025

127

Anonymous

Anonymous // 01/01/2019

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“Found it very easy to use and did an outstanding job”

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Posted 4 months ago

We’re delighted to hear you were happy with your experience and appreciate you taking the time to share it with us. 💓

Posted 4 months ago

“Haven't used the product yet due to inclement weather here in North Highlands. But looks the business with excellent directions. Despatch was speedy, so all in all very happy.”

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Posted 4 months ago

We truly appreciate your wonderful review, Graham! It’s great to know we met your expectations, and we’ll continue to work hard to deliver excellent service!

Posted 4 months ago

“Fantastic service, very customer focused. Would not hesitate to use again.”

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Posted 4 months ago

Your review has made our day – thank you, Natalie! We’re so glad you had a great experience with us. Your feedback motivates us to keep striving for excellence! 💖

Posted 4 months ago

“Excellent service”

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Posted 4 months ago

Awesome, Sarah! Thank you so much for sharing your experience with us. 🤩

Posted 4 months ago

“The quality of the product is very high.”

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Posted 4 months ago

Hello Luca, thank you so much for sharing your experience. Do let us know if there's anything that we can do to improve your experience. 🌟

Posted 4 months ago

“pleased with delivery and clour match unfortunately the can spattered around neck of can lot of work to prepare surface again had to put a collar around the can, very messy”

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Posted 4 months ago

Hello Geoff, thank you for your feedback! We’re delighted to hear you were pleased with the delivery and the colour match – that's always our top priority. However, we’re really sorry to hear about the issue experienced. That definitely sounds frustrating, and we appreciate you bringing it to our attention. It’s good to know that you found a workaround, but we’ll certainly take this into consideration to improve the product in the future. If you ever need any further assistance or advice, don’t hesitate to get in touch. We’re here to ensure your next project goes as smoothly as possible! Thanks again for your patience, and happy painting! 🚗✨

Posted 4 months ago

“Excellent quality product and price Easy to us and good results on my Honda civic type r.”

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Posted 4 months ago

Thank you for your kind words and 5-star rating, John! We’re overjoyed to know you were happy with your experience and look forward to serving you again and your car. 🚗✨

Posted 4 months ago

“I received the product promptly and it came with instructions. I’ve not used it yet so I cannot comment beyond that.”

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Posted 4 months ago

Thank you for your review, Keith! It’s great to hear that your product arrived promptly and that the instructions were included. We completely understand that you haven’t had the chance to use it yet, but when you do, we’re confident it’ll be just as smooth a process as it looks. If you need any tips or run into any questions along the way, don't hesitate to reach out. We're here to help, and we look forward to hearing about how it works out when you give it a go! Best of luck with your touch-up!

Posted 4 months ago

“Excellent paint match, second lot purchased as forgot to buy the matching sand paper grades first time to get that perfect smooth finish…”

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Posted 4 months ago

We're happy to see a loyal customer give us a perfect 5-star review like you, David. It’s fantastic to hear that the paint match was spot on for you. If you ever need more supplies or have any questions along the way, don't hesitate to get in touch. We’re always happy to help! Good luck with the repairs, and we hope it all turns out looking as good as new! 🚙✨

Posted 4 months ago

“Easy ordering using car registration number. Quick service.”

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Posted 4 months ago

Hi there, Ian! Thank you so much for sharing with us your experience. 🤩

Posted 4 months ago

“Great product and service thanks 😊”

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Posted 4 months ago

Awesome, Keith! Thank you so much for your great feedback! Happy driving! 🚗✨

Posted 4 months ago

“Excellent product easy to use ehere small chips have appeared on the paint work, hood colour match”

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Posted 4 months ago

Hello John! Thank you for the fantastic feedback! We’re so glad to hear that the product worked well for you and that the colour match was spot on. If there's anything that we can do to improve your experience do let us know. We're here to help! 💙

Posted 4 months ago

“Great customer service, excellent quality paints”

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Posted 4 months ago

Thank you so much for your kind words, Mark! 🤩

Posted 4 months ago

“Yeah arrived fine, all looks good but with the weather it’s not really been fit to be doing touch up's, but I’m guessing you’ll have my custom in the future.”

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Posted 4 months ago

Hello Andrew! We completely understand – the weather can be a real challenge when it comes to getting those touch-ups done. Hopefully, the conditions will improve soon, and you’ll be able to get started without any hassle. We’re delighted to hear you’re keeping us in mind for the future! Whenever you’re ready to tackle those chips, we’ll be here to help. Don’t hesitate to reach out if you need any advice or tips along the way. Wishing you better weather soon! ✨

Posted 4 months ago

“Excellent service from Touch Up Paint Factory. They assisted with researching a difficult shade of blue on an old Jaguar and came up with the perfect solution. Full marks. Keith Cornwell”

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Posted 4 months ago

Thank you so much for the kind words, Keith! We’re absolutely thrilled to hear that we could help you find the perfect shade of blue for your Jaguar. We’re glad we could provide a solution that worked out so well. If you ever need further assistance or have more projects down the line, don't hesitate to get in touch. We’ll be here, ready to assist with that same level of care and attention to detail. Thank you for trusting Touch Up Paint Factory with your car's needs! Happy driving! 🚙✨

Posted 4 months ago

“As I have come to expect , the TUPF team are bang on . Fantastic , fast service , and the paint match is perfect once again ! . I will not buy car paint anywhere else , website makes it dead easy to find what you need , and it's with you before you know it , with updates throughout , highly recommended ! .”

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Posted 4 months ago

Thank you so much for the glowing review, Michael! We’re absolutely delighted to hear that your experience with us continues to be spot on! It’s fantastic to know that the paint match was perfect once again and that our service is making the process easy and seamless for you. We really appreciate your loyalty and are thrilled to be your go-to for car paint. It’s always a pleasure to help, and your recommendation means a lot to us. We’ll be here whenever you need us, and we look forward to continuing to provide you with the same fast, reliable service in the future. Thanks again for your kind words, and happy driving! 🚗✨

Posted 4 months ago

“All good 👍”

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Posted 4 months ago

Hello Maciej! Thank you for the fantastic 5-star review! 🤩

Posted 4 months ago

“Fast delivery and well packaged.”

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Posted 4 months ago

Hi there! We’re so grateful for your 5-star review! Your kind words truly mean a lot to our team. 💙

Posted 4 months ago

“Ordered a touch up paint pen for my Hyundai Tucson, used paint code on car, spot on match! 😁👍”

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Posted 4 months ago

Thank you for the wonderful 5-star review, Richard! We’re delighted to hear you had a great experience. 💙

Posted 4 months ago

“The colour match was perfect but had issues with the pen drying up and paint not flowing. Contacted them and they sent a small pot of paint and brushes great customer service.”

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Posted 4 months ago

Hello John! Thank you for sharing your experience – we’re glad to hear the colour match was perfect, but we're sorry to hear about the issues you had with the pen. It’s great to know that our team was able to sort things out for you quickly. We pride ourselves on providing excellent customer service, and your feedback is a reminder of how important it is to address these things promptly. If you ever encounter any more issues or need assistance in the future, don’t hesitate to reach out. We’re always here to help and ensure your next experience is as smooth as possible! Thanks again for your kind words and understanding. 🚗✨

Posted 4 months ago

Touch Up Paint Factory is rated 4.6 based on 4,319 reviews