Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 5,419 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 5,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 5th March 2026

Stephen W

Touch Up Paint Factory 5 star review on 17th February 2026

David F

Touch Up Paint Factory 5 star review on 15th January 2026

Polly W

Touch Up Paint Factory 5 star review on 10th January 2026

David F

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm disappointed to say I didn't find this product great, despite it being recommend to me. It was very difficult to get the paint out (even though I followed all the instructions) and then it wasn't smooth to apply. So I've had to buy another pen elsewhere to fix it now.”

Helpful Report

Posted 1 year ago

Hello there, U Morris! We’re genuinely sorry to hear that the product didn’t meet your expectations and that you’re having issues with the paint application. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’d like to make things right and provide the assistance you need to improve your experience with us.

Posted 1 year ago

“Got this delivered now filling in a scratch then sanding and buffing amazing colour match and brilliant customer service 100% use again”

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Posted 1 year ago

Thank you for your glowing 🌟🌟🌟🌟🌟 review, Neil! It’s fantastic to hear that the colour match was spot on and that you’ve had a great experience with our customer service. We look forward to serving you again—here’s to a brilliantly maintained vehicle! 🚗✨ 💙

Posted 1 year ago

“Great colour match for an old car”

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Posted 1 year ago

We're glad that we were able to provide a match your your paint even if it is an old car, Darren. Thank you so much for sharing your experience with us! Happy driving! 🚗✨

Posted 1 year ago

“The paint pen was sent promptly - unfortunately I haven't been able to get to try it because of the rain.”

Helpful Report

Posted 1 year ago

Thank you for the update, Richard! We're glad to hear that the paint pen arrived promptly. It's a bit of a letdown when the weather doesn’t cooperate, but hopefully, the rain will clear soon so you can give it a go. If you have any questions or need tips once you’re ready to apply the paint, just let us know. We’re here to help make sure everything turns out perfectly!☀️ 🚗✨

Posted 1 year ago

“I did expect the actual colour paint aerosol can would have an adjustable nozzle spray, rather than just the clear coat aerosol can. Quite surprised about that.”

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Posted 1 year ago

Hello Scott! Thank you for sharing your feedback. If there's anything we can do to enhance your experience, please let us know. 💙

Posted 1 year ago

“Excellent with clear instructions, wee wipes and rest patch, bought primer pen too, only needed that for a tiny spot, but defo helped. Pen worked great for the tiniest of scratches on its own (no primer). Colour matching was perfect too.”

Helpful Report

Posted 1 year ago

Hello Laura, thank you for your fantastic review! We are glad that we have hit the mark for you with the paint match, and the inclusions of the kit helped you with the repair. Thanks for choosing Touch Up Paint Factory. 💙

Posted 1 year ago

“Excellent Colour Match and Very Easy To Apply”

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Posted 1 year ago

Thank you for sharing your experience with TUPF! 🚗✨

Posted 1 year ago

“Paint match was fine but I ordered the pen so that the touch in would be more detailed. When it arrived I used it and straight away the nib lost shape that badly that I would of been better with a brush. I was told I could not have a refund because the colour matched but I would be sent some new nibs which I was ok with. In changing the nib of course you then loose paint and makes a mess. The same issue has happened with the new nib which are obviously not fit for purpose. I was only sent 2 replacement nibs also. Very poor but also my fault for not going to BMW as there is very little price difference”

Helpful Report

Posted 1 year ago

We’re sorry to hear about the issues you’ve faced with the pen and nibs, Richard. It’s disappointing when a product doesn’t live up to expectations, especially when it compromises the quality of your work. We understand your frustration with the nibs losing shape and the mess caused during replacement. The fact that the replacements didn’t resolve the problem is certainly not acceptable. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495 so we can discuss how to make things right and ensure you have a better experience in the future.

Posted 1 year ago

“Excellent quality paint and match negated by the fact that of my three orders, two have been delivered missing items. Customer service has been very good, but there isn’t a good excuse for getting an order wrong with resulting delays in delivery.”

Helpful Report

Posted 1 year ago

Hi there, Chic! 👋 We're sorry to learn the experience that you had, we understand how frustrating it is to face delays due to incomplete deliveries. We appreciate your patience and kind words about our customer service. Thank you for bringing this to our attention, and we’re committed to improving our processes to prevent similar issues in the future. 😊💙

Posted 1 year ago

“Paint match is perfect”

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Posted 1 year ago

Hello Julian! Thank you for sharing your paint match experience with Touch Up Paint Factory. We are glad that you have chosen our product to aid you in repairing your vehicle. 🚗✨

Posted 1 year ago

“The colour match was perfect and the service was top notch”

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Posted 1 year ago

Awesome, Andrew! We're thrilled to hear that the paint match met your expectations and that you found our service excellent. Looking forward to serving you again in the future! 💙

Posted 1 year ago

“Fast del. Very good to deal with”

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Posted 1 year ago

Thank you for sharing your experience with TUPF and for giving us a perfect ⭐⭐⭐⭐⭐ rating, Paul! 💙

Posted 1 year ago

“Hi Thanks for a great product. It was used to tuch up a black mercedes vito and the colour is spot on.”

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Posted 1 year ago

Hello Tim, thank you for taking the time to share your Touch Up Paint Factory experience. It's always satisfying to know that our product has helped keep your vehicle look its best. 🚗✨

Posted 1 year ago

“Easy to order correct paint for car with prompt delivery”

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Posted 1 year ago

Thank you for taking the time to share your paint match and delivery experience with Touch Up Paint Factory, Rod! Glad that we were able to deliver it up to your standards. If you need anything else or have any more questions, feel free to get in touch. Looking forward to assisting you again in the future! 💙

Posted 1 year ago

“Touch up pen exactly what wasrequired for my particular job which also came with sound advice on how to apply the paint .Brilliant srvice. Brilliant Company.”

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Posted 1 year ago

Wow! Thank you for your great words, Graham! It’s wonderful to hear that we have met your standards. If you ever need more assistance or have any other questions, just let us know—brilliant service is always our goal, and we’re here to help with a smile! 🤩💖

Posted 1 year ago

“Extremely easy to use and get right colour match.”

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Posted 1 year ago

Hello Mr. Holliman! Thank you for your kind words. We're always delighted when our customers find the process straightforward and effective. If you need any more assistance or have further questions, just give us a shout—after all, we’re here to make sure everything’s a perfect match! 🎨🚗✨

Posted 1 year ago

“First rate product and service”

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Posted 1 year ago

Thank you for your succinct and glowing review! We are pleased to know that you considered our paint and service top notch. If there's ever anything more needed or if you have any questions, feel free to get in touch. Here’s to keeping things first-rate all the way! 🥇🤩

Posted 1 year ago

“Great colour match for my old Suzuki swift, it was bought to cover up damage on the door as someone had opened their car door onto mine whilst in a parking bay.”

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Posted 1 year ago

Hello Marie! Thank you for taking the time to share your experience. It’s always frustrating when parking mishaps occur, but it's great to know Touch Up Paint Factory's touch-up paint has given your door a fresh lease of life. Should you need any further assistance, just give us a shout—after all, we’re here to help ensure your car stays looking its best, no matter what life throws at it!🚗✨ 💙

Posted 1 year ago

“You supplied me with bronze yellow touch up paint for my 1971 MG Midget which is in original condition and I have owned for the last 48 years. The order arrived quickly and the colour match and quality of the paint is superb. It has helped me to maintain the car in first class condition.”

Touch Up Paint Factory 5 star review on 5th September 2024

Helpful Report

Posted 1 year ago

Oh David! That's awesome to hear! Maintaining a classic car in such impeccable condition after 48 years is no small feat, and it’s an honour to be a part of that journey. We’re thrilled that the quick delivery and quality of the paint have contributed to keeping your beloved car in top shape. Thank you for choosing Touch Up Paint Factory! Happy driving!💙✨ 🚗💨

Posted 1 year ago

“Great service and product. Bought to cover a few stone chips and struggled to find them to put the second coat on. Perfect colour match!”

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Posted 1 year ago

Thank you for giving us a perfect ⭐⭐⭐⭐⭐ rating, James! Glas that we were able to help you have your chips sorted out. Happy driving! 🎨🚗✨

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 5,419 reviews