The Saw Centre Reviews

Name: The Saw Centre
Address: The Saw Centre, 650 Eglinton Street, Glasgow, Glasgow
Rating: 4.88

4.9 Rating 645 Reviews

98 %

of reviewers recommend The Saw Centre

Company Reviews

Metrics

Info

4.9

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About The Saw Centre:

Industrial wholesale and supply for businesses, tradesmen and DIY enthusiasts. We operate an impressive state of the art CNC factory which allows us to sharpen saw blades, regrind tools and manufacture solid carbide tools with the highest quality and efficiency possible.

Our skilled staff can also weld bandsaw blades to any size. UK wide sales and distribution including our own fleet of vans which currently service businesses in Scotland. Our Glasgow based shop is an Authorised Stihl Dealer and Repair Centre. We also stock a wide range of power tools, accessories and consumables from many well known manufacturers, we also have larger industrial machinery on display such as bandsaws, edge banders, spindle moulders, panel saws and so much more.

Visit Website

Phone:

0141 429 4444

Email:

online@thesawcentre.co.uk

Location:

The Saw Centre,
650 Eglinton Street,
Glasgow
Glasgow
G5 9RP

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The Saw Centre 5 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First online purchase from the Saw Centre, past and efficient delivery and well packaged product. Made numerous purchases in store also and counter staff and extremely helpful and knowledgeable .”

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Posted 5 years ago

That's so good to hear that our online service is as good as our trade counter service, thank you very much for leaving such a nice review, we hope to see you again soon.

Posted 5 years ago

“Excellent product and service. Thanks”

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Posted 5 years ago

Glad to hear it Colin, thanks for reviewing our service.

Posted 5 years ago

“Excellant Service. Regards Tom.”

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Posted 5 years ago

Thanks Tom, your review means a lot to us.

Posted 5 years ago

“Excellent helpful service, particularly during the lock-down. Many thanks to the team there.”

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Posted 5 years ago

Thank you Derek, it certainly was a tough time and thank you for taking the time to leave feedback.

Posted 5 years ago

“This is the second time I have placed an order with the Saw Centre. Both occasions I have been very happy with my purchase. The Saw Centre offer very competitive rates, and their service and delivery are excellent.”

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Posted 5 years ago

Thanks Paul we really appreciate your review and we're so pleased that you find our service good enough to keep coming back.

Posted 5 years ago

“The saw took a long time to arrive - no issues with quality but longer than was indicated on website.”

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Posted 5 years ago

We did have some trouble receiving your saw and many others in the range from Stihl in Germany due to the lockdown period and courier restrictions. Apologies for the delay and thank you for leaving a review which reflects your experience.

Posted 5 years ago

“Very prompt responses to our queries and able to source a saw when others could not. Thanks”

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Posted 5 years ago

Glad we could be of assistance where others could not Caroline, thank you for leaving your review.

Posted 5 years ago

“Excellent service , I'll be using them again soon.”

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Posted 5 years ago

Glad you think so Dennis, can't wait to have you back! Thanks for leaving a review

Posted 5 years ago

“Quick speedy service”

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Posted 5 years ago

Thanks Malcolm, we appreciate your review

Posted 5 years ago

“Great product at a very competitive price. Excellent service in difficult times- well done to all concerned.”

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Posted 5 years ago

Thank you David, we tried our best to maintain a top notch level of service during the recent months and we're glad we made a good impression.

Posted 5 years ago

“Local dealer in glasgow Took a while for stock from Germany to arrive”

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Posted 5 years ago

Unfortunately when you ordered in May many countries including Germany and the UK were in a state of lockdown and delivery times were unpredictable due to backlogged orders and courier limitations. Thank you for taking the time to leave a review that reflects your experience.

Posted 5 years ago

“5/5 Excellent service”

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Posted 5 years ago

Thanks Ian! Appreciate the review.

Posted 5 years ago

“Fast efficient and at a very competitive price.”

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Posted 5 years ago

Thank you for the great review Brian!

Posted 5 years ago

“Great Service - there was an error in the items sent and it was quickly addressed”

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Posted 5 years ago

Unfortunately mistakes do happen, but we pride ourselves on customer service and we're pleased you loved the way we handled the situation for you!

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you Simon, we appreciate your good review!

Posted 5 years ago

“Great knowledge, super helpful”

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Posted 5 years ago

Customer service is our top priority, thanks for acknowledging it Chris

Posted 5 years ago

“Excellent range and advice on options available.”

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Posted 5 years ago

Making sure our customers get exactly what they need for the job they need doing is very important to us. Thanks for taking the time to leave a review.

Posted 5 years ago

“Always a first class service from The Saw Centre. I have bought several Stihl Items from them. Very good customer service.”

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Posted 5 years ago

Thank you for your repeat custom, it proves we must be doing something right!

Posted 5 years ago

“I found the service very good and very helpful over the phone with my purchase also great on information on other products for future purchases”

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Posted 5 years ago

We're pleased you had a very positive experience with our telephone sales team, thanks for leaving a review.

Posted 5 years ago

“Blade sent was not what I ordered after several telephone calls I am still waiting for replacement and have had to purchase the correct blade elsewhere”

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Posted 5 years ago

Hi Andrew, unfortunately this one did fall under our radar and it was only brought to our attention after you left your review. At the time we were running a skeleton staff due to the pandemic which sadly contibutied to a lower level of customer service than we were used to giving. Since then we've been in contact and we've had a chance to explain the situation and offer our apologies. We offered to exchange the blade or refund you but you opted to keep the blade as it was suitable for your stihl saw. Unfortunately mistakes do happen, and on the other end of a mistake is a customer, we hate to disappoint any customer but I hope that you are satisfied with our efforts since and that this experience does not discourage you from dealing with us in the future.

Posted 5 years ago

It's been years since this review but it's worth noting that we completely dropped the ball on this one, it slipped through the net and we let you down, we were in contact via email but your experience was below standard. In retrospect we have since launched a new website and we have much better systems and processes in place that deal with website orders. It won't help you now and we've probably lost a customer forever but your experience helped us get serious about online customers, thank you for your honest feedback.

Posted 2 years ago

The Saw Centre is rated 4.9 based on 645 reviews