The Saw Centre Reviews

Name: The Saw Centre
Address: The Saw Centre, 650 Eglinton Street, Glasgow, Glasgow
Rating: 4.88

4.9 Rating 645 Reviews

98 %

of reviewers recommend The Saw Centre

Company Reviews

Metrics

Info

4.9

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About The Saw Centre:

Industrial wholesale and supply for businesses, tradesmen and DIY enthusiasts. We operate an impressive state of the art CNC factory which allows us to sharpen saw blades, regrind tools and manufacture solid carbide tools with the highest quality and efficiency possible.

Our skilled staff can also weld bandsaw blades to any size. UK wide sales and distribution including our own fleet of vans which currently service businesses in Scotland. Our Glasgow based shop is an Authorised Stihl Dealer and Repair Centre. We also stock a wide range of power tools, accessories and consumables from many well known manufacturers, we also have larger industrial machinery on display such as bandsaws, edge banders, spindle moulders, panel saws and so much more.

Visit Website

Phone:

0141 429 4444

Email:

online@thesawcentre.co.uk

Location:

The Saw Centre,
650 Eglinton Street,
Glasgow
Glasgow
G5 9RP

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The Saw Centre 5 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good solid piece of kit, easy to assemble. Advertised as 48 hour delivery, then got extended to 72 hours.eventually received a week later.personally I am not bothered. Very pleased with the all-round service.”

Helpful Report

Posted 6 years ago

Thank you Mr Low, unfortunately the supplier of your machine made a mistake and sent your goods to our headquarters in Glasgow instead of your delivery address. Thank you for your patience while we resolved the issue for you. We are pleased you liked how we handled the situation!

Posted 6 years ago

“Amazing service, especially from Andrew Gilbert, helped me to no expense of effort. Many thanks Beltane forge”

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Posted 6 years ago

Hi Matthew, thank you so much for your feedback we really appreciate it and we're pleased one of our employees made a fantastic impression, I think we may have found our employee of the month! All the best.

Posted 6 years ago

“Very helpful..easy to contact..will recommend.”

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Posted 6 years ago

It was a pleasure speaking to you before and after ordering your process, we would absolutely love to deal with you again in the future if you are ever in need of anything. Thank you very much for your feedback!

Posted 6 years ago

“Good price and quick delivery, so I will be using the Saw Center again.”

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Posted 6 years ago

We're glad you like our prices and delivery service, please feel free to come back to us in the future and thank you for your feedback.

Posted 6 years ago

“I ordered Stihl cordless shears. The online ordering process was very straightforward and my shears (which are excellent) were delivered a couple of days later. Because I was local (Glasgow area), they were delivered by a member of staff, who lives nearby, on his pushbike. How’s that for environmentally friendly! I was happy to use The Saw Centre on this occasion and will do so in the future.”

Helpful Report

Posted 6 years ago

Thank you so much for your feedback Mr Reid we appreciate it very much! If you ever have any technical issues with your Stihl product after care is an important part of our service and we would be more that happy to assist you in any way that we can.

Posted 6 years ago

“Absolute fantastic service from beginning to end, I’d use them again no problem and would have no hesitation in recommending them.”

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Posted 6 years ago

Thank you for you review, we're ecstatic that you would recommend us without hesitation! We hope you enjoy your order and if you have any warranty issues please contact us we would be more than happy to assist you.

Posted 6 years ago

“An excellent range of router cutters at prices that compete with any online suppliers.”

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Posted 6 years ago

As you know we are a very large Trend stockist, we love that you like the range we provide and the prices that we provide them at, thank you for your feedback and your custom

Posted 6 years ago

“Great company, ordered a new mafell track saw which arrived on time 👍”

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Posted 6 years ago

We're very pleased that you are happy with our delivery service David, we look forward to hearing from you again.

Posted 6 years ago

“Got exactly what I ordered, no messing about , will use them Again”

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Posted 6 years ago

Thanks for your feedback Robert we really appreciate it!

Posted 6 years ago

“Good service would use again”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“There was a very slight issue with my order getting split and everything was cleared up very quickly. Communication was first rate.”

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Posted 7 years ago

Sorry about that Joshua, sometimes items such as the Mafell jigsaw need to be sent in two parcels because the guide rails are so big, we have no idea why the courier doesn't deliver them together and it is a phenomenon even they can't answer. We are very glad that you are pleased with how we dealt with that for you and we thank you for your feedback.

Posted 7 years ago

“Unfortunately, after placing my order for a BASA4.2 bandsaw there was no ongoing communication from The Saw Centre regarding order updates. I had to contact TSC several times to gee-up the delivery of my order. I’m sure I was just unlucky, but there is room for improvement TSC”

Helpful Report

Posted 7 years ago

I think in this case you may be correct; we could have done a little more to keep you in the loop regarding delivery of your bandsaw and we apologise that you had to chase us for it. Honest feedback is the best and we wholeheartedly thank you for it. We have used your feedback to generate a new strategy when dealing with machinery coming from a third party which will ensure that all of these orders are dealt with properly and in a way that keeps the customer up to date with all information regarding their order. Thank you.

Posted 7 years ago

“all good delivered on time”

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Posted 7 years ago

Thank you for your order and feedback. If you ever need those TCT blades sharpening we can do that for you on our premises.

Posted 7 years ago

“Excellent you looked after me so well.”

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Posted 7 years ago

Thank you very much for your feedback Mr Hargreaves we thoroughly enjoyed dealing with you

Posted 7 years ago

“Good communication, fast response...... ... . .... ... ...,. .. .. . . If”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Great service, quick dispatch.”

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Posted 7 years ago

We're pleased you like the service we have provided for you. Don't forget to go online and get your extended Mafell warranty, if you're having any trouble with it we can help you.

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

Thank you Richard we really appreciate you taking the time to leave feedback, we look forward to seeing you again in the future.

Posted 7 years ago

“Swift & efficient service”

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Posted 7 years ago

Thank you for your review! We hope that the Solid Carbide Roughing Cutter we manufactured for you is performing just as expected (we know it is, but if you have any issues at all please contact us).

Posted 7 years ago

“Great service. Thank you.”

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Posted 7 years ago

We really appreciate you taking the time to leave feedback Mrs Healey and hope to see you again in the future.

Posted 7 years ago

“The delivery is so bad I was waited 4 weeks”

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Posted 7 years ago

That is simply not true. Allow us to explain why: Your order was placed on Nov 23rd and due to an insufficient address provided the delivery could not be made, after we fixed the problem for you 3 attempts to deliver the item were made over the next few days all of which failed because there was no one in to sign for the goods and they were sent to the local post office for you to collect. The goods were subsequently collected on the 1st December from your local post office. Please feel free to check the tracking below so you can verify this yourself and you will see that delivery only took 8 days. So excluding the days you wasted, non business days and not having someone available to sign for the parcel on multiple occasions; we actually only took 2 days to deliver you parcel, so where exactly are you getting 4 weeks from considering 4 weeks hasn't passed since the date of your order? PBIW4051643001 https://www.parcelforce.com/track-trace We'd also like to point out that leaving inaccurate or fake negative feedback for a company is extremely damaging to a companies online reputation and has quantifiable financial repercussions. That being said we are quite satisfied that other consumers will realise you are lying when they check the tracking and that we actually are as good as we say we are!

Posted 7 years ago

The Saw Centre is rated 4.9 based on 645 reviews