The Saw Centre Reviews

Name: The Saw Centre
Address: The Saw Centre, 650 Eglinton Street, Glasgow, Glasgow
Rating: 4.88

4.9 Rating 586 Reviews

98 %

of reviewers recommend The Saw Centre

Company Reviews

Metrics

Info

4.9

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About The Saw Centre:

Industrial wholesale and supply for businesses, tradesmen and DIY enthusiasts. We operate an impressive state of the art CNC factory which allows us to sharpen saw blades, regrind tools and manufacture solid carbide tools with the highest quality and efficiency possible.

Our skilled staff can also weld bandsaw blades to any size. UK wide sales and distribution including our own fleet of vans which currently service businesses in Scotland. Our Glasgow based shop is an Authorised Stihl Dealer and Repair Centre. We also stock a wide range of power tools, accessories and consumables from many well known manufacturers, we also have larger industrial machinery on display such as bandsaws, edge banders, spindle moulders, panel saws and so much more.

Visit Website

Phone:

0141 429 4444

Email:

online@thesawcentre.co.uk

Location:

The Saw Centre,
650 Eglinton Street,
Glasgow
Glasgow
G5 9RP

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The Saw Centre 5 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my delivery. I think it may have been lost in transit.”

Helpful Report

(Glasgow) - Posted 4 months ago

Hi Tim, that's a very unfair review as it does not reflect our services but an error with a third party delivery company, if you're having an issue with delivery of an item you should be getting in touch with us so we can resolve the issue for you. By not getting in touch before leaving a review you have denied us the opportunity to provide you with any sort of customer service. Regardless of this we have contacted DHL for you. The only information we have at the moment is that your parcel was dispatched on time on the 28th January and was scanned at a depot on the 29th, no other updates have been provided. They've asked us to provide a description of the package so that they can launch an investigation into the whereabouts of your parcel. This doesn't necessarily mean that your parcel is lost, I'll keep you updated but I've been advised these investigations can take 24 hours.

Posted 4 months ago

“No delivery yet so very disappointing”

Helpful Report

Posted 1 year ago

Hi Katherine, we would really have appreciated you get in touch with us regarding your delivery. By not contacting us first you have denied us the opportunity to provide any sort of customer service relating to this issue. We sent a shipment email with tracking details which you could have used to find out where your parcel was and when you could expect it to be delivered. A simple phone call or response to that email is all it would have taken for us to launch an investigation into why DHL hadn't delivered your parcel yet and that would have allowed us to provide to you a level of customer service that we provide all customers. We've investigated the issue anyway; it appears that the parcel made it's way to your local depot, was delayed for a day, was then out for delivery yesterday and has since went missing. The depot are investigating the issue but this can take 24 hours, with it currently being a Friday I would expect to hear back the results on Monday. We'll update you as much as possible at that time. We will of course help you as much as we possibly can (and already are), but please understand that like all online retailers we are occasionally at the mercy of third party suppliers and delivery companies whose attempts to deliver goods on time reflects poorly onto us. We believe your review does not reflect our ability to do business online and that it is more a reflection of DHL's ability to deliver parcels on time. If you would like to leave DHL a review you may do so here: https://www.reviews.io/company-reviews/store/DHL

Posted 1 year ago

Hi Katherine, you still haven't been in touch despite our efforts to contact you. Your parcel was delivered Monday morning so we assume that everything is now fine. And whilst yes your order was delivered a few days late entirely at the fault of DHL it still saddens us that you bypassed us completely and opted to leave a negative review of The Saw Centre without giving us a chance to rectify the issue for you. I'm sure if we were given that chance your review would be at least a little better. We're just happy that you have now received your order, and if you need any assistance with it please do not hesitate to get in touch.

Posted 1 year ago

“I was sent an empty parcel in the post. I informed the Saw Centre that I was sent an empty parcel in the post and was told that they didn't use envelopes to send items, which they do and was also told that if it was empty it was one of my collegaues that had emptied it. Nobody had touched the parcel other than me and the courier. It then took 6 working days and me having to instigate contact to be told the "investigation" had conlcuded and that my saw blades would be sent to me. They did arrive but I'd paid £7 delivery for 10 small hacksaw blades to be sent 12 days after I ordered. Andrew who i conversed with over email was essentially rude and tried to blame me. A seriously bad customer experience where all that was needed was an apology and some blades to be sent out to the customer immediately. Any "investigation" should have happened without it impacting my wait time or customer experience. I shall never be using the Saw Centre again”

Helpful Report

Posted 1 year ago

Hi Adam, thank you for taking the time to share your feedback about your experience with The Saw Centre. We appreciate and value your input. Please understand that when these types of claims come in that they need to be thoroughly investigated and that for a small company these things do take time, we cannot afford to replace goods immediately without evidence of any wrong doing however we understand that your expectations were not met and why you feel this way in today’s online market. The investigation included staff interviews, a stock take, reviewing cctv footage and cross referencing with the courier. We have 2 members of staff who witnessed packing and dispatching your parcel, the stock take was correct, unfortunately cctv footage was inconclusive and the courier took several days to confirm the weight of the parcel as it was passed from depot to depot. Regardless of our findings we decided to send you replacement blades anyway because we admit that there is still a chance that something went wrong somewhere down the line that was out-with our control. Please accept our apologies for the length of time this took but please bear in mind that we are not a massive conglomerate like Amazon and instant compensation is not feasible for a small company. We’ve studied the email chain between yourself and the colleague you mentioned; no accusatory or rude language was found but we do apologise if you feel differently. Andrew is an exemplary employee with a fantastic customer service record although on this occasion we believe that we could have done more to keep you updated with our findings. We will be using this feedback to formulate a plan to improve to our services, we believe there is room for improvement and we thank you for highlighting that this is the case. As a company we truly believe that bad feedback is simply an opportunity to learn how we can improve ourselves and our services and we look forward to implementing those changes.

Posted 1 year ago

“I sent a mail regarding the issue I had when I received the mower and I have still not had a reply to date.”

Helpful Report

Posted 2 years ago

Hi Vernon, thanks for taking the time to leave your review. Sadly we haven't received your email at all, we've checked our sales email and the website email and the only things we can find with your email address is your confirmation email for the order and the shipment email for your order, could you please let us know which email address you sent your enquiry to so that we can further investigate? This is a really easy problem to fix so we definitely would not have ignored your request on purpose. These clips are designed to break in order to protect the chassis from damage which can be expensive to repair. It's a common problem and most likely this has been damaged in transit either from Stihl Germany to ourselves in Scotland or from us to yourself. Either way we would have still sent you the clip that has broken free of charge because we keep extensive stocks of a wide variety of genuine spare parts for lots of Stihl machinery, and it's such a cheap problem to fix that it doesn't make business sense not to help you. Aftersales is a really important part of our business that we offer all customers. We're going to send you the clip anyway just in case you haven't had this fixed yet, it's fairly straight forward to fit, however if you need any assistance please call us. You could also take it to your closest Stihl dealer, Balgownie Limited or Roy Cowie LBS Ltd, since your machine is under warranty they should be happy to assist you. Kind Regards, Andrew

Posted 2 years ago

Unfortunately we've been unable to get in contact you via the reviews process, your email address or the telephone number you provided on the order. We hope that you received our letter which contained the clip that broke during delivery. We'd love to hear from you, we don't expect you to change your review or anything, we just want to know that you received the clip and your problem has been fixed.

Posted 1 year ago

“Blade sent was not what I ordered after several telephone calls I am still waiting for replacement and have had to purchase the correct blade elsewhere”

Helpful Report

Posted 4 years ago

Hi Andrew, unfortunately this one did fall under our radar and it was only brought to our attention after you left your review. At the time we were running a skeleton staff due to the pandemic which sadly contibutied to a lower level of customer service than we were used to giving. Since then we've been in contact and we've had a chance to explain the situation and offer our apologies. We offered to exchange the blade or refund you but you opted to keep the blade as it was suitable for your stihl saw. Unfortunately mistakes do happen, and on the other end of a mistake is a customer, we hate to disappoint any customer but I hope that you are satisfied with our efforts since and that this experience does not discourage you from dealing with us in the future.

Posted 4 years ago

It's been years since this review but it's worth noting that we completely dropped the ball on this one, it slipped through the net and we let you down, we were in contact via email but your experience was below standard. In retrospect we have since launched a new website and we have much better systems and processes in place that deal with website orders. It won't help you now and we've probably lost a customer forever but your experience helped us get serious about online customers, thank you for your honest feedback.

Posted 1 year ago

“The delivery is so bad I was waited 4 weeks”

Helpful Report

Posted 6 years ago

That is simply not true. Allow us to explain why: Your order was placed on Nov 23rd and due to an insufficient address provided the delivery could not be made, after we fixed the problem for you 3 attempts to deliver the item were made over the next few days all of which failed because there was no one in to sign for the goods and they were sent to the local post office for you to collect. The goods were subsequently collected on the 1st December from your local post office. Please feel free to check the tracking below so you can verify this yourself and you will see that delivery only took 8 days. So excluding the days you wasted, non business days and not having someone available to sign for the parcel on multiple occasions; we actually only took 2 days to deliver you parcel, so where exactly are you getting 4 weeks from considering 4 weeks hasn't passed since the date of your order? PBIW4051643001 https://www.parcelforce.com/track-trace We'd also like to point out that leaving inaccurate or fake negative feedback for a company is extremely damaging to a companies online reputation and has quantifiable financial repercussions. That being said we are quite satisfied that other consumers will realise you are lying when they check the tracking and that we actually are as good as we say we are!

Posted 6 years ago

“Service very poor. I paid for 48h delivery extra £10. One week later i was still waiting, email them, they apologised and promised to add some gifts to my parcel. 72hours later received my parcel with damaged box, no gifts. So in total i was waiting for my order 10days instead of 48. Well done”

Helpful Report

Posted 6 years ago

Thanks for taking the time to leave feedback. As discussed already; we experienced a technical issue with our networked printers which caused your delivery note not to be printed to stores, the issue has since been resolved, please accept our sincerest apologies for the delay in your order being processed and delivered. To compensate you we refunded your delivery charge in full and we have sent you a good will gesture though unfortunately a couple of days apart so this may still be on its way to you. We hope you enjoy your free gift and that this experience does not discourage you from using The Saw Centre in the future.

Posted 6 years ago

“I ordered based on quick delivery. Ordered 22.08.18 - del 10.09.18. Not good enough.”

Helpful Report

Posted 6 years ago

We're sorry to hear you are not pleased with our delivery time, however, you were contacted and notified of a delayed delivery and it wasn't a problem at the time we spoke as you said you were happy to wait for the item. In this case we did everything we could to get the product to you as fast as possible and keep you updated along the way. If you had contacted us regarding this before leaving feedback we could have offered you a refund on any delivery charges or even a good will gesture, customer service is extremely important to us and we strive to supply every customer with a top rated experience.

Posted 6 years ago

The Saw Centre is rated 4.9 based on 586 reviews