The Norfolk Agents Reviews

Name: The Norfolk Agents
Address: Fakenham Industrial Estate, 7 George Edwards Rd, Fakenham
Rating: 4.84

4.8 Rating 215 Reviews

96 %

of reviewers recommend The Norfolk Agents

Company Reviews

Metrics

4.8

Based on 215 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0808 168 9134

Email:

info@thenorfolkagents.co.uk

Location:

Fakenham Industrial Estate, 7 George Edwards Rd
Fakenham
NR21 8NL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid for the set fee upfront package: Laura and Ross come across as very professional and they did secure an initial sale of our property very quickly, which unfortunately fell through. If the sale had gone through this would have been a five star review, however after we lost the original buyers they did not generate any further interest in the property. It felt as though there was very little effort and next to no contact from their side. In the end we decided to take the property off the market and quickly relisted it with another agent at a very slightly reduced price. We had around 7 viewings and 3 offers of the full asking price after 2 weeks of going live with the other agent, with an offer accepted shortly after and now completed. I do not think this was a coincidence and unfortunately confirmed to me my suspicion that that there had been very little effort going into selling our property. Clearly the upfront fee works great if you secure a sale quickly as we almost did, however bear in mind that ultimately it does appear the motivation to sell your property is not as strong as a standard commission structure.”

Helpful Report

Posted 7 years ago

Thank you for your feedback which we take very seriously. We are sorry that you have been left feeling this way, we would like to assure you that every effort from our team is put into selling our clients properties, regardless of our fee structure. We did secure a sale for you very quickly but unfortunately due to circumstances out of our control your buyers pulled out. Often a new listing or a slight reduction in price can spark new interest. We are very pleased that you have now secured a sale and wish you all the best with your onward move.

Posted 7 years ago

The Norfolk Agents is rated 4.8 based on 215 reviews