The Norfolk Agents Reviews

Name: The Norfolk Agents
Address: Fakenham Industrial Estate, 7 George Edwards Rd, Fakenham
Rating: 4.86

4.9 Rating 194 Reviews

97 %

of reviewers recommend The Norfolk Agents

Company Reviews

Metrics

4.9

Based on 194 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0808 168 9134

Email:

info@thenorfolkagents.co.uk

Location:

Fakenham Industrial Estate, 7 George Edwards Rd
Fakenham
NR21 8NL

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At last we have found an Estate Agent who was excellent in every way. The staff we had contact with were professional, courteous and above all provided us with the support and communication that made our journey from interest to completion an easy and assured one Thank you”

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Posted 1 year ago

“The service provided by The Norfolk Agents has been exemplary from start to finish. Lucy has made buying our first house a much easier process through her consistent communication and for going that extra mile to answer any questions that we have raised. Through the support of The Norfolk Agents we have managed to buy our house in just over 5 weeks - I would recommend this estate agent to anyone that is after a first class service.”

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Posted 1 year ago

“I would like to thank Daniel, he was very helpful and professional.Great communication and friendly throughout, thank you again Daniel.”

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Posted 2 years ago

“Be very careful when viewing properties through this agent. They are not open and honest. Wasted out time and money viewing a property and then told us untruths when we made a genuine offer.”

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Posted 2 years ago

“Arranged a valuation with Ross, turned up to the appointment on time, sounded promising but never followed up with the valuation, no contact at all, wouldn’t return my calls or emails. Totally wasted both of our times.”

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Posted 2 years ago

We are sorry to hear that you did not receive your follow up letter and we sincerely apologise for the error on our part, we take customer feedback very seriously and appreciate your honest feedback.

Posted 2 years ago

“Very good estate agent to work with. Very friendly and excellent communication throughout the process.”

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Posted 2 years ago

Thank you Mr Alder for your kind feedback.

Posted 2 years ago

“Very poor communication, no viewings, no feedback, they take the upfront fee and then forget about you”

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Posted 5 years ago

“We paid for the set fee upfront package: Laura and Ross come across as very professional and they did secure an initial sale of our property very quickly, which unfortunately fell through. If the sale had gone through this would have been a five star review, however after we lost the original buyers they did not generate any further interest in the property. It felt as though there was very little effort and next to no contact from their side. In the end we decided to take the property off the market and quickly relisted it with another agent at a very slightly reduced price. We had around 7 viewings and 3 offers of the full asking price after 2 weeks of going live with the other agent, with an offer accepted shortly after and now completed. I do not think this was a coincidence and unfortunately confirmed to me my suspicion that that there had been very little effort going into selling our property. Clearly the upfront fee works great if you secure a sale quickly as we almost did, however bear in mind that ultimately it does appear the motivation to sell your property is not as strong as a standard commission structure.”

Helpful Report

Posted 6 years ago

Thank you for your feedback which we take very seriously. We are sorry that you have been left feeling this way, we would like to assure you that every effort from our team is put into selling our clients properties, regardless of our fee structure. We did secure a sale for you very quickly but unfortunately due to circumstances out of our control your buyers pulled out. Often a new listing or a slight reduction in price can spark new interest. We are very pleased that you have now secured a sale and wish you all the best with your onward move.

Posted 6 years ago

The Norfolk Agents is rated 4.9 based on 194 reviews