The heating oil club Reviews

Name: The heating oil club
Address: Le Phare, High Street, Yelvertoft, Northants
Rating: 4.76

4.8 Rating 2,741 Reviews

96 %

of reviewers recommend The heating oil club

Company Reviews

Metrics

Info

4.8

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The heating oil club:

The heating oil club: bulk-buying fuel to keep heating oil prices down. Get an instant quote online.

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Anonymous

Anonymous // 01/01/2019

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“My first order with the HOC was full of promise which was totally fulfilled. The delivered cost was approximately £50 lower than HOC's closest competitor whilst delivery was two days ahead of schedule from a very reputable supplier. All in all an excellent service - well done.”

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“The oil, due a week afte Christmas, was delivered the day before Christmas! The chap was efficient and friendly despite the heavy workload. The delivery staff should be applauded and rewarded. Thank you for an excellent job.”

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“Price was significantly lower than the best alternative i could find. Delivered within the timespan indicated when ordered. So overall really good.”

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“Have used this site before and wasn't very impressed! To be fair over a year ago. What a difference this time! (Dec 2019) I saved £75 on my order (2000 litres ),yet this was against the so called cheapest offer of one on-line group!!!!Thanks will certainly use the site again AND recommend to others.”

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“Easy to order, great price, no hassles. Highly recommended.”

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“Providing the lead time is suitable, Heating Oil Club were 7p per litre cheaper than the BEST quote from the 3 suppliers I normally shop around. The oil was delivered 3 days before their estimated date and by one of my 'Big 3'! Will definitely compare and use again if a similar saving can be made.”

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“Really easy.... Quick and at a good price”

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“The Heating Oil Club site is easy to use and the price is usually the cheapest. The date given for delivery was 2 January 2020 so I was amazed (and Pleased, of course) to find on my return home late on Boxing Day to find my delivery had been made. Brilliant!!”

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“Best price I could find , delivered before date stated. Great service”

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“first class excellent price and prompt delivery”

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“The cheapest oil by far, and delivered on the day stated,very good.”

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“Always been the cheapest and do not charge commission, unlike Boiler Juice. Great service.”

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“Fair price, just delivered unexpectedly early (not a problem!)”

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“Excellent service”

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“Just three words to sum up the service provided ....brilliant....reliable ....competitive”

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“A quick and very competitive service”

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“I must say I am very pleased with our first order of heating oil via The Oil Club. This will definitely not be the last order! Getting a quote and placing the order was quick and easy. They easily had the best price per litre vs others that I researched so would definitely recommend trying The Oil Club! Our order process was placed and we were kept upto date via email updates and expected delivery was spot on. Thanks!”

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“Failed to deliver the full order and after I chased twice I got this reply. "I’m sorry you are disappointed but this is an incredibly busy time of year and isn’t helped by doubling up on unnecessary communications." The company seems to think responding to customers is unnecessary. Very poor customer service and very disappointing.”

Helpful Report

Thank you for your review, though your comments do not reflect what was said by us in any way. The reality is in fact that you contacted the suppliers on either the same or next day after contacting ourselves, the response we received from Certas Energy was sent to us early on the day after your enquiry regarding the balance of delivery. They very clearly stated that the driver had made an error and that they had spoken with you and that as a consequence the issue was resolved. For our part, considering the fact that we work very closely with our suppliers, it was considered that there was no need to respond further in this case. Our standards are very high, whether we are busy or not and we have many thousands of very satisfied customers and hundreds of very positive, 5 star reviews. We have no issue with you publishing a part our original response, albeit not reflective of the full message. It was not intended to be sarcastic, purely factual. We're sorry that you became dissatisfied and we apologised for our part, just as the suppliers apologised for their error regarding the delivery.

“Good prices and quick delivery”

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“The heating oil club has come up trumps yet again with the best price and a speedy delivery.”

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The heating oil club is rated 4.8 based on 2,741 reviews