“I have yet to receive any printed copies of my subscription and although customer service has responded to my email they have taken their time. I also dont have any confirmation that the journals have been sent and lost in transit. I hope this is sorted out soon.”
“Whilst the content is generally good, my problem has been with the delivery of my paper copy of the AJ. My first issue arrived a week late and the second issue, due three days ago, has yet to arrive. When I raised this issue, I was told that late or even non-delivery were not grounds for a discounted price. If this poor service continues I will not renew my subscription.”
Hi Zoran, thank you for your feedback. We appreciate your comments and will take this into consideration while attempting to bring our readers the highest quality of in-depth news analysis and insight into issues that are affecting the architectural industry. Should you have any suggestions on how we can improve, please contact our customer services team at customerservicesteam@emap.com. Kind regards, The AJ Team.
“The subscription did not go through after payment. Had to make several phone calls to both subscriptions and online subscriptions to clarify email addresses. After confirming that the email address associated with the account had been amended (it couldn't be changed online despite several attempts), we are still receiving correspondence from the AJ (such as the request to fill out this survey) to the previous email address. I would recommend finding a workable way of updating your records.”
Hi there, thank you for your feedback. A member of our customer services team will be in contact shortly in order to discuss this matter further. Kind regards, The AJ Team.
Hi Seb. Thank you for your feedback. A member of our dedicated customer services team will be in contact shortly in order to further discuss your review. Kind regards, The AJ Team.
