Terralec Reviews

Name: Terralec
Address: Osprey House, Featherby Way, Rochford
Rating: 4.88

4.9 Rating 801 Reviews

98 %

of reviewers recommend Terralec

Company Reviews

Metrics

Info

4.9

Based on 801 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01702 547571

Email:

support@cyrane.com

Location:

Osprey House, Featherby Way
Rochford
SS4 1LD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guitar case was not as shown on the website although it didn't matter I think it should be amended, and I haven't received my emailed invoice yet. The service was absolutely fine, I would shop with you again if I had the need , no problem . Thanks.”

Helpful Report

Posted 1 month ago

“The lights arrived 2 days after the predicted final date and only 9 of the 10 ordered received. The last one was delivered after I pointed out the deficiency. So the items did come but late. Packaging of the first delivery was not great. Just about adequate.”

Helpful Report

Posted 3 years ago

“Not the best quality and came with a few dints to the metal legs. The screws also seemed too fat for the wood as when we screwed them at least half split the wood.”

Helpful Report

Posted 5 years ago

“It took some time to get the delivery. There was some hassel with payment from another country and not changing the delivery address after i requested it. But everything worked out fine in the end!”

Helpful Report

Posted 6 years ago

“Customer services were very helpful with working out the compatible products for the order I required. However whilst it is easy for me to come out with smart comments, product awareness perhaps at warehouse level with more product information against the order number might have highlighted the wrongly listed lid maker extrusion and prevented the incorrect double shipment item problem.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I can see from the notes on the system that you have received an incorrect item and we have a new replacement in place for you. Whilst every care is taken with the picking and packing of all orders, from time to time we accept the odd mistake can be made. I believe you wanted the 4mm product but received the 7mm product. The products are very similar, so think this was just a genuine mistake & we have put a new check system in place for these particular products.

Posted 6 years ago

“Produced delivery in good time- not that friendly on phone. Barry”

Helpful Report

Posted 6 years ago

Thank you kindly for taking the time to leave us a review. We are very sorry to hear that you didn't feel you received the friendly service we pride ourselves on. We take all such complaints very seriously and will look into further with your order details to see what happened on this occasion. However we're pleased to hear that you were happy with your goods and fast delivery time & hope to be of service again in the near future.

Posted 6 years ago

Terralec is rated 4.9 based on 801 reviews