Terralec Reviews

Name: Terralec
Address: Osprey House, Featherby Way, Rochford
Rating: 4.89

4.9 Rating 863 Reviews

98 %

of reviewers recommend Terralec

Company Reviews

Metrics

Info

4.9

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01702 547571

Email:

support@cyrane.com

Location:

Osprey House, Featherby Way
Rochford
SS4 1LD

Write Your review

Tell us how Terralec made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service when ordering by phone. Stuff arrived bank on time.”

Helpful Report

Posted 7 years ago

“Excellent product just what I needed an empty reel for my caravan cable I would recommend it for caravaners and motor home owners.”

Helpful Report

Posted 7 years ago

“Fast delivery of a very good quality product, excellent service”

Helpful Report

Posted 7 years ago

“Bargain and great service. Thank you.”

Helpful Report

Posted 7 years ago

“Easy find on ebay. What I wanted as replacement reel for one of my extension leads.Easy to refit.”

Helpful Report

Posted 7 years ago

“Nice product as promised and prompt delivery.”

Helpful Report

Posted 7 years ago

“I placed the order for the case over the Christmas period and was given a delivery date of around 4 -5th January which is to be expected. However the package arrived about a week early which was unexpected and a big surprise. I am very happy with the service and the case appears to be very good quality, slightly bigger than I expected but very useful as I can pack extra leads etc.”

Helpful Report

Posted 7 years ago

“Great Staff, Good Information, no fuss”

Helpful Report

Posted 7 years ago

“I placed my order by telephone. They were very helpful and I received the music stand light far quicker than I expected.”

Helpful Report

Posted 7 years ago

“You were very helpful when I placed my order, which was delivered sooner than I expected.”

Helpful Report

Posted 7 years ago

“Sales term weer very helpful in helping me to select the required products. Delivery was as promised, only improvement would be some more packaging around wall brackets that were shipped as the box wasn't massively sturdy so changed shape in transit. Otherwise, top notch!”

Helpful Report

Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

“Terralec provide an in depth knowledge of the products they sell. Their products are of a good quality and are realistically priced.”

Helpful Report

Posted 7 years ago

“Great super fast customer service. Made an enquiry and it was answered promptly, made an order and it was delivered on time but then had a problem - they solved it quickly. Really impressed.”

Helpful Report

Posted 7 years ago

“That I could order from you directly by email with a PO was great Thanks”

Helpful Report

Posted 7 years ago

“Efficient and friendly company with a very good selection of products. Good prices and prompt professional service. I would recommend.”

Helpful Report

Posted 7 years ago

“prompt service”

Helpful Report

Posted 7 years ago

“Good strong product & swift delivery”

Helpful Report

Posted 7 years ago

“Good product and efficient delivery”

Helpful Report

Posted 7 years ago

“Customer services were very helpful with working out the compatible products for the order I required. However whilst it is easy for me to come out with smart comments, product awareness perhaps at warehouse level with more product information against the order number might have highlighted the wrongly listed lid maker extrusion and prevented the incorrect double shipment item problem.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. I can see from the notes on the system that you have received an incorrect item and we have a new replacement in place for you. Whilst every care is taken with the picking and packing of all orders, from time to time we accept the odd mistake can be made. I believe you wanted the 4mm product but received the 7mm product. The products are very similar, so think this was just a genuine mistake & we have put a new check system in place for these particular products.

Posted 7 years ago

Terralec is rated 4.9 based on 863 reviews