Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

“Yes another victim of the lying cheating fraudulent scum bags teletext holidays. 7 months trying to get my £2300 back . Yes phone put down on me. Yes money will be in your bank within 14 days 5 days and 48 hours. Isn't it time a fraud investigation looks into this. Where's are media when needed to highlight these low life. When people have been out of work now unemployed and they steal their money. Absolute scum!”

Helpful Report

Posted 5 years ago

Hi Jay, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Do not use this company - booked and paid for to go on holiday 22/07/2020 Ref TT753717 Paid in full - changed to August 2021 paid another £220 but they put it as 2020 (said they would listen to taped phone calls but so inadequate we could not take the risk and we decided to go on holiday -Ref TT793804 – This was also paid in full - then they took another £493.03 from my bank account on the 21st July 2020 - then tried to take more money (I now keep no money in my current account!) they still owe me £493.03”

Helpful Report

Posted 5 years ago

Hi Jayne, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“Basically the same issue as everyone else. Cancelled holiday in May, no refund. My wife Was told by customer service we're not entitled to a refund after countless emails and calls. Having to go down the charge back route. Only positive I can take from this is they'll probably end up going bust. I won't be using them again aswell as many others AVOID!!!!!!!!”

Helpful Report

Posted 5 years ago

Hi Gerry, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Where is my money.. over £4K out of pocket since April 10th EasyJet holiday K11WDS7 Teletext ref tt761229 I’ve been on easyJet site and it appears they paid the refund to you guys Payment details • Payment to easyJet of £2,756.22 by Mastercard on 03/12/2019 • Payment to easyJet of £69.48 by Visa debit on 24/02/2020 • Payment to easyJet of £2,825.70 by Credit/Voucher on 10/06/2020 • Refund of £2,756.22 to Mastercard on 10/06/2020 • Refund of £69.48 to Visa debit on 10/06/2020”

Helpful Report

Posted 5 years ago

Hi John, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“Terrible service. Holiday for the beginning of May cancelled due to Covid-19.. was told that we could apply for a full cash refund after the 31st July by emailing a specific email address. I have done this and still received no reply. Company very quick to offer you a credit note to use by the end of the year - but no sign of the promised full refund. I will not be using this company again or recommending to friends. So frustrating when you work so hard for your money and trust in a company to look after you as a customer. TT759849”

Helpful Report

Posted 5 years ago

Hi Charlotte, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“I have rebooked my holiday that was cancelled due to covid. I was then sent numerous emails telling me that I still owe money when I was told on re booking that everything was paid for. The flight that I have been sold doesnt exist and over the last month I have made 20+ calls to them. Each call has a hold time of between 45 mins to over an hour. On at least 6 of these occasions I have been cut off when the call is answered meaning I have had to call again and be on hold again. on the occasions where the call has been answered iv been promised a call back and never have I ever been called back. My holiday date is getting closer and this was my honeymoon and I have never known it to be so difficult to speak to someone who actually knows what they are doing or that can help me. I am so frustrated as my flight doesnt exist and I just want to rebook it for another date and no one can seem to help me. I am sick of being promised call backs that I never get. I have also filled out 3 online forms and done 4 online chats but never hear anything back. I have used Teletext 3 times before but after this experience I would never ever use them again and I would not recommend them to anyone. No holiday/honeymoon should be this stressful! TT790583”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“The worst company in the world by far. I have spent 6 hours on hold over the past few months, they refuse to speak to me, they owe me £1300 which easyJet refunded them in cash a while ago, holding on to my money crooks.”

Helpful Report

Posted 5 years ago

Hi Clare, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“Only way to get refund is from chargeback with your bank teletext holidays are scammers don’t want to refund anyone I will never book with them again”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Hi, I have contacted you many times, by ringing and sending emails. Don’t know what to do anymore. I’m trying to get a refund on holiday that you have cancelled. I have been ignored on multiple occasions. I don’t know what to do anymore. I was promised a full refund after 31st of July. Nobody is trying to help me. How do I get my money back? If I won’t hear from you till end of this week I will take this further. It’s a joke. Soon as I say I want my money back I’m being put on hold and nobody is getting back to me. TT784079”

Helpful Report

Posted 5 years ago

Hi Anna, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“124 minutes holding on the phone and still no answer. No live chat service as promised online.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Had holiday cancelled in June due to Covid , initially told would get credit note, still not recieved, also told that could get money back in September if credit note not used , no use , need money refunded , Have been informed by Ryan air that they have refunded to you the price of our flights , so why cant i get that back . I have tried to call and been hung up on 14 separate occassions , how can you resolve stuff if you wont even talk to people. my Reference number is TT782486, please can I have response from a person and your standard Bot responses”

Helpful Report

Posted 5 years ago

Hi Gary, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“Dreadful service We would definitely not recommend Teletext as we have lost £2500 having booked our dream holiday to Thailand using all our life savings for this dream anniversary holiday we are sadly now not able to go due to Covid as Thailand is not on the travel corridor for the UK so at present we would have to quarantine for 2 weeks which we are both unable to do. I am unable to as I’m a teacher returning to school on 1st September and my partner is not allowed any more holiday and works in manufacturing industry so can’t work from home. We understood with Covid 19 all travel arrangements have been difficult so we wanted to either cancel our booking until this pandemic is over or change our booking to Easter dates the next school holidays. We called 5 times, were put on hold for hours, promised we’d be called back, were refused to speak to a manager, emailed three times with no results and told we couldn’t change anything until 7 days before. Then 7 days before as instructed we called and held for a further 2 hours only to be told they will neither cancel and refund us the money but we could postpone the date at the same cost of flights and hotel again that is not postponing that is making a totally new booking - it is disgraceful - We have lost £2500 of our savings. The Covid 19 pandemic has affected many people’s lives and many organisations are doing their utmost to help the public at these times when money is tight and stress is huge. I am shocked at this disgraceful lack of understanding shown by this organisation. My partner and I saved for 3 years to get the money together for our dream holiday to Thailand and so £2500 may not seem much to such a multi million pound operation but to us it is a long life time saving. We had another trip booked in July for our family to Valencia with easyJet and Airbnb who have both been wonderful allowing us to postpone dates of flights and cancel accommodation which is the least they could do in the current climate. I will never recommend your company to anyone and will do my utmost to advise as many people as possible never to travel with Teletext holidays.”

Helpful Report

Posted 5 years ago

Hi Victoria, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“AVOID AVOID AVOID.. Email sent in June. Was promised callback. Still waiting. Appalling Customer Service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Melvin Great help thank you”

Helpful Report

Posted 5 years ago

“This company will take your money, they will answer the phone to do this, then they will not help you after, agents pass you from agent to agent, then when you have a problem they hang up or pass u to another department, no one helps you. Joke of a company, people beware there scammers after they have your money they don't help.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“I like many others booked a holiday which was cancelled in April. Told apply for money 31st July, done so, no email confirmation nothing..seems some people have hot a reply 31st Aug. One word JOKE, of a company. Think its time for legal action, solicitor followed by filling for a court order and let the sheriffs get my money back plus expenses. Seeing as how they have breached consumer rights on several levels, by not providing refund within legal guidelines... TT763245”

Helpful Report

Posted 5 years ago

Hi Julian, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 5 years ago

“The worst customer service ever, i was transferred to 4 different agents without being told, one min im talking to someone the next to their music. So glad i read the reviews. I would avoid at all costs, absolute cowboys!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 5 years ago

“Ref: TT769752 Cannot get through to call centre. Holiday booked and paid for, due to depart in May, had generic emails promising further emails that would detail refund timelines etc. that never materialised. We have had emails from EasyJet telling us they have refunded our money back to Teletext Holidays to then pass on to us (early June) but we have still not been refunded or contacted by Teletext Holidays. Avoid!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks ^Holly

Posted 5 years ago

“Teletext COVID processes are appalling. We had two bookings cancelled in April and I have had barely any communication from them. I have emailed to the address that they setup for refunds on 31st July and as expected no reply! I know that they will have a huge number of applications but delaying this process for months when they could have been working their way through them was always going to create this problem. I appreciate that they are trying to preserve cash but this is unacceptable and should not be at the expense of their customers. Ref: TT785105 & TT785093”

Helpful Report

Posted 5 years ago

Hi Maria, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks ^Holly

Posted 5 years ago

“Had holiday booked for May 2020. Paid balance 31st March 2020. They cancelled my holiday 23rd April 2020 and told my I could take a credit note and claim a try after 31st July 2020. Still not got my refund. I’m now being told to wait until 31st August 2020. This is not acceptable. I want a refund and am considering going to a solicitor. Really angry and will never advise anyone to book through them or use them myself again 😡😡😡😡😡 Ref: TT781452”

Helpful Report

Posted 5 years ago

Hi Paul, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks ^Holly

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews

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