Teletext Holidays Reviews

Name: Teletext Holidays
Address: 166 College Road, London, Harrow
Rating: 2.68

2.7 Rating 1,958 Reviews

43 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.7

Based on 1,958 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a fraudulent company. When there is a problem they put you on hold and hope you get so annoyed that you hand up. I booked a holiday for the 01/04/20 and it has been cancelled because of corona virus. I have rand 6 times and they keep putting me on hold and telling me you they will call me back. No ever calls me. It is immoral to take people’s money and keep it like this. I will be going to the small claims court. I will never use teletext holidays ever again.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 6 years ago

“If i could give minus 5 i would. I will never book with teletext again !!!! Hours and hours spend on the phone and no one answers and then told your lines are shut. You tell nothing but lies!! You've even taken extra money from us. Wheres my refund. We came to you because your suppose to be a REPUTABLE company. Joke !!!!”

Helpful Report

Posted 6 years ago

Hi Robert, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 6 years ago

“I booked with teletext holidays to fly on 24/03/20 to Florida I have phoned 5 times to be told my flight still live Disney is not shut ring back blah blah blah, promised emails and phone calls to resolve this issue to discover you have shut your phone lines 23/03/20 !! Disgusting I will be proceeding with full force via my credit card company to pull back my money DO NOT BOOK WITH TELETEXT! Foul business practice even Manchester airport refunded my parking pick a reputable business to holiday with you ought to be ashamed of yourself fat cats say in your office keeping honest working peoples money !!”

Helpful Report

Posted 6 years ago

HI Kerry, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 6 years ago

“Fco warning in place, flight 18/3/20 still scheduled so rang teletext to cancel hol, first advised refund email will be sent within 7 days. Then on chat 19/3/20 day after hol due to start told only rebook is offered! Flight due back 1/4/20 is now cancelled by ryanair so me and my grandaughter would have been stranded in spain! Teletext i want a full refund under your t&c’s that i am legally entitled to and not to rebook! Booking ref TT754115 Please get it sorted. One unhappy grandmother with custody who needs my hard earned cash back”

Helpful Report

Posted 6 years ago

HI Paula, Thank you for your review and we are sorry to read. We have escalated this issue for you and will contact you accordingly. Best Wishes Becky

Posted 6 years ago

“2 of us booked were booked to the Canaries on 14th March, when a few hours before departure we were emailed to inform us that all flights were cancelled. We have emailed, phoned and spent an hour on chat with absolutely no satisfaction from Teletext holidays. They promise to phone back but don't,they simply have offered nothing, they have our money, and we have nothing in return, SHOCKING”

Helpful Report

Posted 6 years ago

Hi Catriona, Thank you for your review which we are very sorry to read. Please can you provide us with your TT booking reference number so we can look into this further. Best Wishes Becky

Posted 6 years ago

“I have booked a holiday to Dubai on the 6 th may and despite the ukfco saying to not travel abroad , teletext holidays has not provided me with a refund . I do not want to be stuck abroad and hence best we cancel .”

Helpful Report

Posted 6 years ago

Hi Priti, We are very sorry to read your review. Please be assured this has been passed to a senior member of the team who will be calling you shortly. Best Wishes Becky

Posted 6 years ago

“Ref:TT788259 - Aldrin Aldrin was helpful and knowledgable and therefore I was happy enough to make the booking at the end of my enquiry.”

Helpful Report

Posted 6 years ago

Hi Adele, We are very pleased to read Aldrin was able to help you in booking your holiday and we do hope you have a smashing time away. Best Wishes Becky :)

Posted 6 years ago

“Spoke to a lovely lady Hema who was fantastic. So helpful and really found us exactly what we asked for at a great price! Thank you so much, I will definitely book with you again. Thank you to Hema for all the work she did finding our holiday :)”

Helpful Report

Posted 6 years ago

Hi Natasha, We are very pleased to read Hema was able to help you in booking your holiday and we do hope you have a smashing time away. Best Wishes Becky :)

Posted 6 years ago

“Awsome deals”

Helpful Report

Posted 6 years ago

Hi Amy, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“We are currently trying to get a refund on our Madrid holiday. As a UK citizen we are currently not allowed to travel to madrid. We have rang your customers service team and spoke to Freddie. Freddie states that he is unable to refund us as he has no information regarding this UK Government notice. We asked him 7 times to put us through to his supervisor. He wouldn't. We were on the phone over an hour and got no where. We immediately emailed and have got no response! Disgraceful!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 6 years ago

“The most frustrating part of booking a holiday with Teletext holidays is the fact that you never ever advertise the correct price of your holidays. Surely, in this day and age, a live pricing system for your packages should be simple enough to implement?! Please sort your website out!;”

Helpful Report

Posted 6 years ago

Hi Neil, Hi, We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website. Best Wishes Becky Delete

Posted 6 years ago

“I dealt with Catherine with my booking she was very friendly and helpful”

Helpful Report

Posted 6 years ago

Hi Christine, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“Helpful staff and a very easy booking process. Will definitely be using teletext holidays again 😊”

Helpful Report

Posted 6 years ago

Hi Sarah, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“Very good a little bit quick,but understood everything”

Helpful Report

Posted 6 years ago

Hi Leonard, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“I felt i was pressure sold my holiday, the salesmans accent created a misunderstanding and i was pushed into a holiday, given an hour to pay deposits, i asked for 2 cases was told 4 were included, actually only 1 was included, tge price was £354 per person online price, actual price £424, i accepted this for a private transfer, which is actually a shuttle bus, and baggage costs but i have no bags, i feel mis-sold. Ive complained and been told the baggage included is handbags, not even hand luggage, i asked for cases, i have asked for a copy of the sales call so far not recieved, i would advise anyone wanting to book with teletext holiday to check very carefully their booking details if it says includes 4x bags check the weight, dont be pressured dont believe they have had a cancellation its going to sell you must book now, and check their price i did and love holidays if i didnt have 4 cases were much cheaper, i didnt get 4 cases just be careful.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number? Thank you Best Wishes Becky

Posted 6 years ago

“Great price and easy to book,”

Helpful Report

Posted 6 years ago

Hi Adam, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“Excellent, Naveed was so helpful finding us the best deal for our budget and reassured us of the support we would get if any travel plans needed to change.”

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Posted 6 years ago

Hi Jessica, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“Very helpful, got me a good deal and was very friendly!”

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Posted 6 years ago

Hi Sara, Thank you for your kind comments and continued custom with us. We do hope you have a brilliant holiday. Best Wishes Becky :)

Posted 6 years ago

“I have made a booking and paid over 3k for my family holiday on the 2nd of March and I have not received my booking details, my flights and accommodation. I have called unlessly and stayed on hold for over 1 hr and when I press 1 for sells the phone don't even ring before they answer. I have not been able to get through to anyone for days now and I don't have my booking vouchers for resort and flight. Never booking with them again. Customer service is great before they get your money but once they do, you no longer matter.”

Helpful Report

Posted 6 years ago

Hi Jamila, Thank you for your review which we are very sorry to read. Please be assured this has been passed to a senior member of our Customer Support team who will be calling you shortly. Best Wishes Becky :)

Posted 6 years ago

“Hanna was excellent in every aspect of booking the holiday. I had lots of questions which were answers promptly and professionally. This is the second time I have chosen teletext holidays and will definitely be booking with them in the future, thankyou.”

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Posted 6 years ago

Hi Katherine, We are very pleased to read your comments :) and happy to learn our agent was able to provide you with the best price possible :) We do hope you have an amazing time away. Best Wishes Becky :)

Posted 6 years ago

Teletext Holidays is rated 2.7 based on 1,958 reviews