Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

We have been trusted with providing Brits with great value holidays for nearly 30 years.

Whether you’re looking for a last minute deal, a beach holiday with kids clubs or affordable luxury to the Caribbean we have amazing deals - just give us a call! Every year, over 350,000 holidaymakers trust us to whisk them away to their dream destinations, and we strive to ensure that we offer a huge choice of destinations, hotels, airlines and transfers to help personalise the perfect getaway for you – better still, we'll often provide the odd treat just for you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TT801042, illegally holding my money, they're bound by package travel regulations which states refunds should be issued inside 14 days. They claim people must wait months again it's against the law. They've had the money back from the airline weeks, but won't refund it back to me. Customer service is horrendous, Teletext are a set of crooks, liars and are very deceitful company. 10 days now until I start court proceedings against them. Please warn friends and family never to use this disgusting company. They never reply to emails or social media, hang up the phone on you if you won't put up with their nonsense.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. The customer service is awful they just hang up on you. I had to constantly chase for our flight tickets and never got any response via email.”

Helpful Report

Posted 4 years ago

“MY HOLIDAY WAS CANCELLED IN OCTOBER 2020 TUI HAVE REFUNDED THE COST OF THE FLIGHTS TO YOU.IM £650 OUT OF POCKET AND STILL NO REFUND YOUR SO CALLED CUSTOMER SERVICE REP HAHAHA ADVISED ME TO RING BACK IN JANUARY 2021 AS THERE WAITING FOR UPDATE.”

Helpful Report

Posted 4 years ago

“Been chasing refund since July, been told i would get it aug,sept november. They didnt even email me to say my holiday was cancelled i only knew as the uk had gone into lockdown. They havent once called me to discuss a refund i have had to call them everytime, they havent once emailed to state the next process with refund. Ive had to wait numerous times over a hour to speak with someone on the phone, at first they tried to force me to have a voucher! Its been november and still havent got my money and they havent emailed or called to say i havent? No one replies to emails or twitter. I got made redundant this year and could of done with my £1500+, disgusting, greedy lying! I would rather book with professional and respectable companies going forward would never book with a low respected company again. Get some class!”

Helpful Report

Posted 4 years ago

“Terrible company. They have not made any refund despite having had a refund for the flights from EasyJet weeks ago. Terrible customer service, they do not respond to phone calls, emails etc. Would not recommend this company to my worst enemy. My advice is to try to claim your money back via your credit card company.”

Helpful Report

Posted 4 years ago

“TT80874 never again will I use TT , they won’t issue my refund after six months, still waiting, emails I’ve sent about 200 never reply, phone calls they cut you off after 20 minutes they have had my money since February, they say you will get it in next 5-7 days, lies lies lies,”

Helpful Report

Posted 4 years ago

Hi Diane, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Booked holiday in January to go away in June got cancelled because of covid so transferd it till December. I've just found out the hotel we booked has been closed since March so they had sold us an holiday that doesn't exist we've had no contact from teletext I've had endless phone calls constantly being cut off.were do to fly December 21st but have no where to stay and they won't refund us discussing dont deal with teletext 👎”

Helpful Report

Posted 4 years ago

“Come on Teletext, you may have refunded so much but the rest is still to be paid. No good reviews for your customer service”

Helpful Report

Posted 4 years ago

“TT775317. I was supposed to go on holiday in June and still have not received a refund. At this point I am trying to put this back through my credit card company and I cant even get an email from the teletext now so I can get a refund that way. Impossible to work with. Have spent hours on hold for the most simplest and reasonable requests.”

Helpful Report

Posted 4 years ago

Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“My holiday was cancelled in May due to COVID, fed up with this company, after emails various departments of been looked it, promised to be given refund by September , never happened, now can not get through on the phone either. Will not book through them again totally disappointed, might have to get in not with trading standards if nothing sorted soon. TT718760”

Helpful Report

Posted 4 years ago

“I booked with these guys every year. this year is a disappointment. my holiday was in june so was cancelled due to covid. The communication between eachother and towards us is terrible. They dont have an answer and lead you by saying a date and then that date past and no communication and no refund. i was told i can only change my holiday then only have a credit note then i have to wait 90 days till a refund then november now im just on a list and cant give me a time frame now. i speak to multiple people everyday and each one give me a complete different answer. just somthing they think customers will accept and take. i was told on the same day that it was due in november then i was told by someone on the exact same day im just on a list and cant give a date yet. This is showing they either dont have the money or they have no idea what they are doing. where is my refund you keep promising me everymonth and then no communication. TT785688”

Helpful Report

Posted 4 years ago

“TT768334 I also spoke to Satwick this evening who assured me I would receive a call back within the hour from Ned in refunds to confirm mine had been processed. Surprise! No Call was received! Teletext Holidays are thiefs and scammers NED From Refunds!! Where is my call or refund?? I was promised a call back within an hour at 6pm. I received no call of course! I was then on hold for an hour over 4 calls trying to reach the person who was dealing with my query “Ned” I Kept getting cut off and still no sign of update or resolution! I’m sure this is just another scam just to get some positive reviews to counter act all the awful ones!!! This review was given on the basis that my query was being resolved. Absolutely gob smacked at the level of low this company will go to.” Satwick was very helpful. He answered my questions and directed me to the right people.” NO HELP WAS RECEIVED In THE END! All I want is my money back!! TT768334”

Helpful Report

Posted 4 years ago

“Booked a holiday to Disneyland Paris for December for my daughters 7th birthday as a surprise. My partners suffered a major stroke end of June and spent 4 months in a coma in intensive care, I sent medical evidence to teletext stating he would no be well enough to fly come December ‘he’s still in hospital now’ and requested to cancel my holiday and for a refund, they told me I would need to pay cancellation fee. I spoke with easy jet who our flights was booked with sent easy jet the medical evidence and they refunded the flight money to teletext the same day no cancellation fee needed as it was due to medical, I spoke with teletext regarding my money been sent back to me after around 50 emails, Iv lost count of how many phone calls promising people will call me back and haven’t... I feel absolutely robbed by this company. I usually book a holiday every year with teletext and will never book with them again I would rather pay extra and book with someone else. They are ok when your wanting to book a holiday bombarding you with phone calls and wanting money from you but when it comes to giving you money back. Absolutely disgusting avoid in all areas. I will be taking this matter further to court proceedings”

Helpful Report

Posted 4 years ago

“Don't book with Teletext till refunds are paid back from 2020. Holiday booked for May 2020. Cancelled by Teletext and numerous emails promising refund which still waiting for with still false promises of refund in 7 days. Not holding my breathe and going through the courts.”

Helpful Report

Posted 4 years ago

Hi Jan, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“I would not recommend this company at all. They are responsive when you are booking a holiday and quick to take your money, but quite the opposite when you need to cancel and request a refund. We booked a holiday for September and had to cancel because I had an accident and couldn't travel and since the end of August, we have been requesting a cancellation invoice so we could get a refund via our insurers. Every time we telephone, we have to explain our situation again and are told that a message has been sent through to the cancellation team and then we hear nothing at all. Although the operators we speak to are very polite, they have no authority to do anything and are there just to appease customers, albeit temporarily. Unfortunately, we feel that we are not being listened to and have been forgotten and are £2,700 worse off. I am going to submit a formal complaint but I don't have much confidence given the experience we have had so far.”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH TELETEXT. I booked our holiday 4 couples at approx £8,000 to leave in May 2020. Since then have contacted Teletext several times (they either do not answer the call or cut you off) & sent several emails which they do not answer, EasyJet had refunded full flight costs to them inJune . WILL NEVER YSE THIS COMPANY & WILL ADVISE STRONGLY TO STAY AWAY FROM THEM. All you will get is automated response below”

Helpful Report

Posted 4 years ago

“Please do not book with this company, read the comments below these people are telling the truth, the company does nothing for you, I will be taking my claim further, please if you want a nice relaxing holiday or a refund don't book with teletext”

Helpful Report

Posted 4 years ago

“TT776084. Warning!!! do not book with these people, they are just a bunch of lying,thieving ba#####ds. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“We had our holiday cancelled in July 2020 by Teletext Holidays due to the covid pandemic. However, the process of trying to get a refund has been an absolute nightmare. Teletext holidays have lied to us consistently throughout the entire process saying that we were not eligible to apply for a refund until months afterwards. Apart from being a lie it is not the law. Have since found out that they are legally bound to refund our money 14 days after they cancel. Every email I sent was ignored and when I was finally able to talk to one of their representatives, they said they would only rebook a new holiday and they would not refund our money. When I said I would pursue them through the courts they wished me luck and terminated the call. They state on their website and correspondences that they are ATOL protected but since then have found out (from ATOL themselves) that ATOL protection only comes into effect if the company stops trading and goes belly-up. If the company is still trading the ATOL protection is useless. Absolute crooks and liars ... don't ever book a holiday with this cowboy outfit!”

Helpful Report

Posted 4 years ago

“Teletext are the worst travel company I have ever dealt with. Even though we specifically asked teletext if children were allowed in the hotel they booked for us, Luckily before we left I called the hotel direct and they advised kids were not allowed. Teletext didn’t even know this but refused to refund the full holiday price when I told them and blamed us for booking it with them. As we were due to fly the next day and with no hotel to stay in (although we paid for this in full) after holding for 6 hours on the phone to the call centre in India and being continuously cut off, under duress we agreed to accept the refund for the hotel which we were told would take a week. They would not refund the flights. Nearly 3 weeks later we still have no refund and called the call centre again today to speak with a lady who kept laughing when she thought I was on hold. I sent a complaint a week ago but still no acknowledgment even though they say they will within 2 days. Avoid this company they are the worst ever and the call centre just doesn’t care at all.”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews