Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

1.9 Rating 1,375 Reviews

22 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

1.9

Based on 1,375 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

We have been trusted with providing Brits with great value holidays for nearly 30 years.

Whether you’re looking for a last minute deal, a beach holiday with kids clubs or affordable luxury to the Caribbean we have amazing deals - just give us a call! Every year, over 350,000 holidaymakers trust us to whisk them away to their dream destinations, and we strive to ensure that we offer a huge choice of destinations, hotels, airlines and transfers to help personalise the perfect getaway for you – better still, we'll often provide the odd treat just for you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to give it one star so I could right a review. I’m having the exact same issue as the other reviews. Never have I dealt with a more unprofessional, disrespectful and borderline criminal company! The single worst company I’ve ever dealt with, I’m dealing with the financial ombudsman to try to resolve this matter out of court. WARNING TO POTENTIAL CUSTOMERS!!! They are more than happy to take your money but refuse to refund you when they cancel the holiday! DO NOT use Teletext holidays or you will have a bare minimum of 12 months of constant back and forth with the company just to get your money back. They claim they’re waiting for the money themselves before sending it to the customers but I find that very very hard to believe, they’re unlawfully withholding money from us and refusing to give it back, so as far as I’m concerned- I’ll be seeing them in small claims court!!”

Helpful Report

Posted 4 years ago

“I eventually got a full refund 9 months after they cancelled my holiday due to Covid. I was treated appallingly by staff with the most discusting customer service i have ever experienced, i will never book with them again and i would certainly never reccommend them. I truly hope others get their refunds soon as it is mentally draining and not good for peoples mental health and wellbeing to put up this fight for so long during a global crisis which has been tough enough without putting up with this treatment from what is supposed to be a reputable company. They have proved to be nothing but dishonest and immoral.”

Helpful Report

Posted 4 years ago

“I had to put one star to be able to write this review. Teletext holidays is a disgrace they are robbing families of their money I have been waiting 11 months for a refund and the only way will be to take them to a small claims court to sort this out I would tell anybody who is reading this that if you are still waiting you will need to do the same ,this company ihas got no intentions of paying people back the staff are so rude and cut you off the line after waiting 2 hours I would advise anyone looking to book a holiday steer clear of this company”

Helpful Report

Posted 4 years ago

“Holiday cancelled for may 2020, still waiting for a refund in February 2021.teletext holidays has had my money for over a year now and keep feeding me with lies saying my refund will arrive in 14 days. Never ever use this company, they are beyond bad and they are breaking the law over their lack of refunds”

Helpful Report

Posted 4 years ago

“crooks , the lot of em !!!! but I've had so much fun ringing with spoof holiday requests , keep them on the phone for an hour or so, then say bye, and insult them before hanging up the phone !!!! , such a pleasure winding them up, wasting their time and money , revenge!!!! a rare privilege these days , Wayne Perks has a lot to answer for , appalling way to deal with customers.”

Helpful Report

Posted 4 years ago

“REF TT773269 SAME AS THE REST STILL WAITING FOR REFUND.. CAN ANYONE ADVISE ME HOW TO TAKE LEGAL ACTION AGAINST THEM??”

Helpful Report

Posted 4 years ago

“Do not book with this company!! I’ve been waiting 9months on my refund and every email sent is being ignored! Every phone call I’m told the month after I have already been waiting. Legal action has been taken upon them”

Helpful Report

Posted 4 years ago

“Hi I am same has most customers booked holiday in good faith and still waiting for refund be on phone over 30 times and some times over 2 hours just to hear lies money will be refunded within 7 days but never happens I booked to fly may 2020 it is now Feb 21 and still chaseing TT748648”

Helpful Report

Posted 4 years ago

“Ref TT710653. Still waiting for my refund despite false promises from this company.Holiday was May 21st 2020.Tellytext staff stated they cant send an email.or letter to confirm when this may be resolved.Also they dont have anyone else ie a supervisor to try and resolve this. Please don't use this company.”

Helpful Report

Posted 4 years ago

“My Holiday was cancelled 23rd Dec 20, Teletext called me and persuaded me to rebook for 11th March 21, which has now been cancelled again, I asked for a refund, call centre fobbed me off said I would receive a call back in 72hrs with resolution. No call, I called today, apparently a support line, phone was put down on me 3 times, third person said i would have to accept credit note, which i said no, she said once I accepted the credit note i would be able to ask for a refund which would take 5 months! I called Jet2 who are the Holiday supplier they said if they cancel a holiday they refund the agents straight away! so where is my £3,000, if they have my money back, i want it returned, they are very quick to take it. I will never book through Teletext again, worse experience, they promised i would be Covid protected if anything changed. I asked to speak to a manager, I was told they were told not to put anyone through to them. Check out their complaints process website isn't clear! I booked this Holiday in September 20!! They might have been around for years, probably won't be for long, if this is the way they look after their customers. Customer service call centre are robotic read from a spreadsheet when they can't answer you question put the phone down on you what a Joke. I would rate less then 1, keen to take your money, without the service.”

Helpful Report

Posted 4 years ago

“Awful company, I rate it minus zero. It is keen to take your money but reluctant to refund it when the firm breaks the contract by cancelling the holiday. The law is that a refund is to be made within 14 days of cancellation of a packaged holiday. My request for a refund were totally ignored. However, I did extract the funds via' cashback' via my credit card provider. To avoid or delay refunds this firm ignored my correspondance, used lies and excuses and issued a credit note that I specfically advised that I did not want. I would never use this firm again and advise potential customers to avoid it likee the plague. Find an alternative agent but vet candidates by reading reviews. Be alert for the ostentatiously phoney 5 star reviews that state " Bashir was so helpful". or "Minda was such a nice person" etc”

Helpful Report

Posted 4 years ago

“Booked holiday in January for departure in may 2020 paid £1180 deposit, holiday cancelled by airline also Teletex holidays in April, contacted both airlines who advised money returned to Teletex holidays, lost count of amount of calls/emails sent regarding refund!!!! Just called this morning and told another load of lies!!!!!! This company is beyond a joke. Was on the morning news about 4-5 months ago with people complaining regarding refund. I know there office is based in Uxbridge so maybe better to head down there for some answers.”

Helpful Report

Posted 4 years ago

“So we booked a holiday in May 2020 obviously it was cancelled due to covid. Teletext still haven't refunded us. But as we booked it on our credit card under something called section 75 the credit card have refunded us plus interest. If you have booked with a credit card. Use section 75. You will get a full refund. As for Teletext I will never ever use them again. Customer service is the worst. Money grabbers.”

Helpful Report

Posted 4 years ago

“I am getting the runaround trying to get my refund .when they do reply to your email ,they tell you to send your details to another email address.i have 8emails put down to a draft cos that email is not accepting them.ive been waiting since may,I've been cut off on the phone4 times and written 3 letters we are pensioners at our wits end with this horrible company.”

Helpful Report

Posted 4 years ago

“Having a nightmare trying to get my money back from holiday booked in October!!! Disgraceful having to wait this long for a refund!!”

Helpful Report

Posted 4 years ago

“Will take court action against this rip off company. Holiday cancelled due to the corona virus epidemic late September. Supposed to go 26th November. Told them I wanted a full refund. Jet 2 as given them flight money back instantly. Have just been offered vouchers for half the price of my original I have paid for. On 26th January. Taking no more stick of this rip off company. Hope everybody else who's been ripped off by these dose the same”

Helpful Report

Posted 4 years ago

“TT762472. Will not bore you with all the details. Jet2 refunded them, Sol Pelicanos refunded them but they have not refunded me. Total robbers. Never go with them again.”

Helpful Report

Posted 4 years ago

“Hi my name is mr Stephen herbert,on the 18/10/2020 i tried to book a holiday with you.all was going well.i paid a £100 deposit. The operator then asked me to hold on for a minute.after 5 mins he said im sorry but your hotel is fully bookedand would I like to book another hotel.i said no and I would like a refund as you cant give me what I want. He said refunds can take up to 5 days, its now 25/1/21WHERE IS MY REFUND PLEASE. Contact me”

Helpful Report

Posted 4 years ago

“Pat. I definitely give this scamming company zero stars.like most of the honest reviews here my holiday In may 2020 was cancelled due to corona and after dozens of hours on the phone being told lies each time by professional liars most of which I have recorded and numerous emails promising a refund by a certain date which doesn’t happen so eleven months later I WANT TO WARN you all don’t be stupid enough to ignore all the genuine facts they are SCAMMERS”

Helpful Report

Posted 4 years ago

“Worst company ever!! Booked holiday last year was cancelled April 20, offered voucher- no refund, booked another holiday to use the voucher (expiry Dec21), 3 days after booking decided to cancel, been sending messages ever since no reply, tried calling spent over 6hrs on the phone each time over several days ..disgusting!! I have still not heard from them, nearly a year later! Holiday is due in March 21 ..”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.9 based on 1,375 reviews